Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY !!! I would give it less if I could. Did not even attempt to deliver my package before sending it back to the sender saying to the sender that they couldn't find my location ( which is not hard to find). It's was late 5 extra days. On the second day a lady courier did call me asking for the access code of the building as she knows it . I gave it to her and even offered to come downstairs and open the door personally as I work from home. She said it's fine she can manage. She never came. Called her later she said she didn't have a space to park ( lie there's plenty) and she'll come back later. Never did. The next days the package kept being given from one courier to another. I kept contacting the courier service who kept lying to me that my package is now a priority and will be delivered first thing tomorrow morning. Obviously lies. At the end I asked them why is the package being sent back they told me to ask the sender. If they don't have enough people to deliver all the packages just tell people it will take longer don't make me wait 5 days. what if I had to take time off from work?? Just blaming each other basically. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Avoid at all costs for your own well being. Got in touch with Yodel because my Uni study books were taking much longer than usual to arrive and are much needed. They informed me they'd delivered it already and had SATNAV proof the driver had arrived and posted it a week ago. My package has 100% NOT been delivered. I had it sent to my workplace which is a shop with big glass windows and CCTV. Nothing had been posted through the door at the time they claimed (9.50am). The shop was closed and so they should have left a card, which they did not. I asked our neighbors if they had received the package but they had not. The driver's phone number that the tracking app gave me to contact is fake 07111111111. Absolutely Useless. I can't call anyone for help as the phone maze robot you reach doesn't even give you an option to sort this out, it only informs you the package has been delivered. God only knows where my books are!?! Finally got through to someone on an online chat though. No clue if they are a real human or not. So very frustrating. I’m still waiting to hear back from Yodel. There's no number for their local depot (Where I assume hopefully my books are), which I don't really have the time to go all the way to anyway. I see too many people have had the same awful problem. Again, AVOID.”

Helpful Report

Posted 3 years ago

“Yodel I'm afraid is by far the worst courier that delivers to my address. I am waiting for a parcel and I have received an email to say that it is out for delivery and I am delivery No 95 but there is no way of checking where the driver is up to and I have just checked through the Yodel App on my phone and on there it is saying that it is Out for Delivery with delivery due tomorrow! if Yodel think I have nothing better to do than wait in for two days then they are sadly mistaken.”

Helpful Report

Posted 3 years ago

“Awful awful company. Customer service chat gets you nowhere. Parcel has been sat in local delivery office for a week but cannot locate or give new delivery slot.48 hours for an update which is to tell you absolutely nothing. Not receiving item on time means I have to cancel workmen for this job, then a second job because this work was not completed on time. I had a builder booked in for 6 weeks. I have never received a parcel on time with Yodel. I now avoid buying items from sellers if I know they use Yodel. How they are still in business is beyond me. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Absolutely appalling. False claims regarding delivery. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“6 planned deliveries in past year, 1 arrived successfully, 2 lost in the depot, 3 they kept saying there was no-one in and left a card but didn't. They are useless, incompetent and dishonest. I will avoid and supplier that I know uses Yodel. They do not deserve to be in business.”

Helpful Report

Posted 3 years ago

“After claiming they couldn't find address for 3 days, they now claim item delivered and yet no item was delivered. If you want your business to do well, AVOID YODEL!”

Helpful Report

Posted 3 years ago

“Worst delivery service!!! The driver was one stop away and suddenly the app come up with a message we missed you and that they left me a card when they actually never did. Contacted customer service they said it will be delivered tomorrow with a different driver that knows the area better. Avoid avoid !!”

Helpful Report

Posted 3 years ago

“Waste of time van went straight past my house. They said they couldn't find my address. Useless company and very unreliable. Customer services useless.”

Helpful Report

Posted 3 years ago

“Very disappointed with this company. Did not delivered my parcel, said it been lost somewhere in depot. Tried everything, even was asking if i can collect it myself.online chat, customer service calls, even send email to head office, no response. It's more when a week of waiting said to contact seller for replacement but item is not replasible.It was first delivery with this company and last one, never will buy anything from anyone who will use yodel.They bunch of irresponsible thieves and liars. This company should dissappear!!! Would be great if people stand up for themselves and singn a petition to get rid of this company, they are shame of all delivery companies. I believe there are so many people lost their nerves, money and important items with this joke company.”

Helpful Report

Posted 3 years ago

“I have been using yodel to send items which I have sold on ebay and spent about £300 a month - enough to get the silver reward discount. Not too bad up until recently when an item posted on the 24th of Feb stopped tracking so a claim was opened on the 7th march and a request to the courier is started. After 14 working days still heard nothing so contacted Web chat who had the audacity to say it had still not been long enough and that I should give them another week by which point the ebay buyer had lost faith in it coming and had got their money back through eBay. Finally on April 2nd they declare the parcel lost and open my claim which I filled in and submitted to be told it had been rejected as the parcel was being returned to sender. You can imagine my fury when after a month of waiting instead of attempting delivery of the item they simply start returning it to me with no return of any money to compensate for an item that they didn't even bother to try and delivering. I tried the webchat but got nowhere with pre written sentences so I messaged yodel on twitter who managed to get my case review opened and agreed to pay out compensation for the item and cost of carriage. I felt justice was finally done to then be emailed 2 days later to say we are rejecting your claim as the item has been delivered to sender without any offer of carriage cost refund etc - the item had not been returned to me left anywhere etc so now I am currently out of pocket both sidesand am now trying their complaints department to see if they can see how bad this situation is - advice is do not use its just it worth the shocking service”

Helpful Report

Posted 3 years ago

“To date still waiting for a parcel to be delivered that was ordered in January. Absolutely rubbish delivery company, steer clear!”

Helpful Report

Posted 3 years ago

“Yodel NOT yet collected item from depot for last EIGHT DAYS, delivery 7 days late. NOT reliable service, ok if you don't expect your item not to be delivered.”

Helpful Report

Posted 3 years ago

“Avoid Yodel! They never deliver when they should and they’re impossible to contact. Avoid them and the stress of their poor service.”

Helpful Report

Posted 3 years ago

“Yodel have been delivering my dog's food for the past 12 months and have always found my address without any issues. Then this month they have not been able to find the address on four occasions, in the end I have requested the parcel is sent back and request DPD deliver it instead. Yodel also could not deliver a parcel to my elderly mother on a set date, Asda had to give me the delivery fee back and when he did deliver it the driver played knick and run leaving my mother to struggle with the parcel.”

Helpful Report

Posted 3 years ago

“Claims to have delivered my parcel and had it signed for, but hasnt. Nobody to speak to, or indeed see what signature was used or which house it was delivered to. DO NOT USE”

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Posted 3 years ago

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Helpful Report

Posted 3 years ago

“Tried to change my delivery date twice, spent ages on chat. Tried to deliver twice when thet knew I would not be in, wasted journeys. Crazy system.”

Helpful Report

Posted 3 years ago

“Parcel never arrived, have been on their chatline twice each day and alI I get is that it will arrive that day and doesn't, now I can't even get throughout them. Absolutely useless.”

Helpful Report

Posted 3 years ago

“If I had the choice I would never use these cowboys. I made a purchase on ebay and unfortunately Yodel were the courier. They attempted to deliver my parcel on the Thursday and I wasn't home - the driver popped a card through my door stating that the item required a signature and therefore it was being returned to the depot. No further information was given. The next day I waited home all day and no parcel, Saturday and Sunday no parcel. On Monday I tried the tracking system on their website and it said that my parcel had been delivered (to me) on previous Friday and gave a time. This was absolute lies. I thereafter tried to call customer services but you cannot actually speak to anyone. You can however put in your item number and an automated system gives you the status - it's been delivered it said. I then went on to a web chat. The staff member coukd not tell me where the parcel was and that I should check with my neighbours. Now if the driver had actually delivered the parcel to me I would have it yes? So why was I told to check with my neighbours? Moreover if the driver really did deliver the parcel to me then I would have signed for it as the calling card stated, or there would have been a picture taken? When I put this to the advisor they said they were not taking signatures due to covid. So where is the picture? No answer to that. They have opened up an investigation and I know it'll be useless as they are. Theifs and liars.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews