Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery service. Were unable to locate my address, then gave me a number to contact the driver. However, this was invalid. Called a few more times to try and sort something that is so simple but has still not been sorted. Would avoid if possible.”

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Posted 3 years ago

“Yodel have taken great care to drive my parcel around Edinburgh for two days now, the 'out for delivery' tour surely takes in all the sites in town except my house, which is a shame. Unfortunately Yodel are not supposed to be a package holiday company but a package delivery company. Cowboys, with zero customer support.”

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Posted 3 years ago

“Absolutely useless when you contact them regarding a undelivered parcel they go against there own tracking Information and lie to you are rude when you show them different anyone dealing with Yodel GOOD LUCK”

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Posted 3 years ago

“I have NEVER HAD A GOOD EXPERIENCE WITH YODEL, PARCELS NEVER ARRIVE ON TIME, SOME HAVE BEEN 7 WEEKS LATE AND TOTALLY BATTERED TO PIECES, NO APOLOGIES, NOTHING. LATEST I WAS WAITING 5 days over due, the last one am still waiting for, told they don’t know where it is basically. Why oh why do companies use Yodel??. They make waiting customers depressed, please especially eBay sellers, don’t use them.”

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Posted 3 years ago

“TL;DR - Yodel is hands down the worst delivery company in the UK. If you are a business looking to partner with a delivery company, stay away from Yodel at all costs. I had a parcel shipped to me from Virgin Media via Yodel. As one may expect, this contained the required equipment to set up my broadband connection. Due to Covid, I am working from home and therefore receiving this parcel was of paramount importance. Not only did the parcel not arrive on time, I was not even given a tracking number. I had to contact Virgin Media who had to painstakingly retrieve a tracking number for me. After another day and no delivery or updates via tracking, I contacted Yodel via webchat where they informed me that my parcel had been received at the wrong depot over four hours away from where I live. The webchat agents did nothing more to assist me, and I was forced to write an email to the executive complaints department. This is the only saving grace for Yodel, as the lady who responded to me ensured the parcel was delivered to my home depot by the next day. I was forced out of work through no fault of my own, but purely due to the negligence and incompetence of this compan. Since Yodel do not cover 'consequential loss' as per their T&C's, they are able to continuously make errors such as this with no regard for repurcussions. This in turn only serves to damage the reputation of the companies that use this cowboy company to handle their deliveries.”

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Posted 3 years ago

“Yodel have ruined my little boys birthday. Supposed to be delivered days ago. Nice one yodel!”

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Posted 3 years ago

“Ordered an item on the 6th April. On 9th it's with yodel then....nothing no updates for 4 days ...really”

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Posted 3 years ago

“Completely unreliable service. I am considering stopping to shop from companies that use yodel. Absolute nightmare from delivering wrong items and not even ringing the bell to delivering destroyed cat litter packages dripping all over the common hallway.”

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Posted 3 years ago

“Already been 13 days since my order, still in transit and tracking doesn't work. Previously had a poor experience last time when something ordered on next day delivery took 3 days to arrive. Definitely avoid yodel at all costs, absolutely dismal courier.”

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Posted 3 years ago

“Disgraceful service. DO NOT USE. My parcel was rejected by a neighbour and the driver took a photo of it in the shared access doorway and marked it as delivered even though he took it away with him - Yodel now suggest its delivered purely because he was there. They really need to think about who they employ to courier peoples paid for goods as this guy stole my parcel. Just becuase there is a picture of the share access they are suggesting its my responsibility to investigate with my neighbours even though they witnessed him take the parcel back to the vehicle. A £100 birthday present gone.”

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Posted 3 years ago

“It's taken over 10 days so far and it still hasn't been delivered”

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Posted 3 years ago

“Bad experience”

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Posted 3 years ago

“Ordered three packages on different dates over the last month, delivered by yodel, the delivery times are quite long, so far from package collection to delivery is 13 days.”

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Posted 3 years ago

“Absolutely rubbish and 5 days later than expected. Don't use it please.”

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Posted 3 years ago

“Appalling, like others I have followed the same blind alleyways. Informed parcel to be delivered and waited in all day as their 'safe place' has always been ignored in the past. You cannot speak by phone so are relegated to their Web Chat with their "Helpful Customer Services" If that was "helpful" I despair for the ones that aren't. I spent three quarters of an hour asking first when the parcel would arrive and then where to write a complaint. I am still waiting for this parcel which I suspect is lost and they haven't the honesty to say so. As to their complaint procedures, least said about that, the better!”

Helpful Report

Posted 3 years ago

“Please merchants, don't use this company. The app doesn't track, the web chat doesn't work and they didn't even deliver it on the day. This company isgthat bad, and their poor delivery drivers face the ire of the customers. The management team needs to be fired”

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Posted 3 years ago

“Awful service, Delivery 3 days late when I chased via their online chat, they promised a next day delivery. That never happened. The website claimed I had altered the delivery to a later date. Not true, The online chat was unhelpful and asked me to call customer services. Customer services is an automated system that offers no solution then ends the call. Online chat again unhelpful and said I should connect the seller....Unbelievable response as the seller pays Yodel to deliver. This is not the 1st time I have had issues with Yodel deliveries. I order items on line frequently, next time I receive an acknowledgement saying Yodel are delivering I will cancel the order. They hide behind the email chat and the automated phone calls instead of standing up to the responsibility of delivering.”

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Posted 3 years ago

“In transit for past & days!!!!!”

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Posted 3 years ago

“So far the worst courier delivering in London. Ordered clothing online and was waiting for delivery. Checked online after 4 days and discovered that they claimed that they "could not deliver parcel" and sent it back to the online store. This is an ABSOLUTE LIE! They DID NOT call me on the mobile number provided, DID NOT leave a card and obviously DID NOT try to redeliver the parcel. I was expecting another parcel from another online vendor and the courier they engage called me on the number I provided on my order and I was able to have my parcel delivered. Yodel's driver just could not be bothered and probably did not even turn up at my address for whatever reason. Because of this dereliction of duty to provide a reasonable courier service, the online company could only refund my money as they do not resend parcels sent back to them by the courier. I contacted Yodel and the customer service person did not even read my query and just basically told me to contact the online store although it was Yodel's responsibility to deliver the parcel and failed to do so. The problem with online stores which tender their delivery services, they often go with the cheapest bottom-of-the-barrel cowboys who call themselves couriers but do not have any standards to adhere to and no oversight. Unless the failed deliveries as a result of poor courier service costs the company more money than changing couriers they'll ignore customers who suffer as a result of this poor service. Yodel is an utter failure as a courier and some oversight has to be exerted on these companies who are making a profit from poor service.”

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Posted 3 years ago

“Over 8 days and counting... Still no parcel. Driver 'attempted' delivery yesterday but someone was in waiting for the parcel and the door did not ring, nor was there a card left. It can only be assumed that they went to the wrong address and left the card there. I have waited in all day again today and at 5.30pm, still no sign of the re-delivery. It is an important item and their blatant lack of care for their customers or their delivery deadlines is atrocious.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews