Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,898 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel tracking not working ..their help phone number says ...sorry can't help due to maintenance try call back later...so I've got to stay at home all day with no idea if my parcel is coming or not ..they told have me today as delivery date ..I've got no safe place to leave item..so I have to be at home...why can't this company get their s..t together..”

Helpful Report

Posted 3 years ago

“Yodel Tracking (for what it's EVER been worth) is DOWN, and HAS been since? well, working early evening of FRIDAY JUNE 18th (when my parcel was SAID to be "out for delivery" but checking status SUNDAY (yes, I know...not normally a delivery day) and the site has a "Gateway 504 error". JHC I thought EVRi (formerly HerPes) were the courier to avoid like the plague, but I hadn't realised YODEL had beaten them to top spot. Used (in this case) by an eBay BUSINESS seller (MUPPET shoudda known better) I fully expect to be putting in a refund claim via eBay (ETA was Wed 15th-Thur 16th) but tracking (such as it's been) didn't even kick-in till the 17th, with Yodel (NOW DON'T LAUGH) CS maintaining the SELLER still had it, even when the Yodel "system" was telling me it was "At the national hub", but TBF to "Ishu" & "Zehra" I'm guessing they aint exactly local? they sure as hell couldn't see the tracking details I could see, obviously. The negative feedback Yodel are receiving is much the same as was HerPes, hence the name change to EVRi? a CLEAN SLATE in the FEEDBACK department at least, even if nothing else changed.”

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Posted 3 years ago

“yodel are the worst delivery company i have had the displeasure of dealing with. They update online purchases informing buyer calling card left /no answer when delivery attempted but in truth they did not call and there is no evidence of card left. Dealing with customer services is a joke they promise to escalate issues and hear back within 24 hours and nothing then your tracking number brings up no information when you attempt to call again regarding missing parcels. Item then states delivered online but again your in in and no knock on the door. I witness one delivery driver throw a parcel in a communal garden outside a block of apartments and leave. When i checked with neighbor her tracking number said delivered to front door as instructed. They are untrustworthy unreliable and complete and utter liars. I will certainly not purchasing any items that uses this company. They are an utter Disgrace .People get yourself web cams and witness for yourselves the shameful things these delivery drivers do .Yodel i will continue to upload information .CCTV FOOTAGE OF YOUR ANTICS. Hope this company folds. I never did get this so called delivered parcel !”

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Posted 3 years ago

“Delivery by Yodel simply means that your order won’t be delivered. I’ve been waiting over a month for a pack of vitamines, when it was finally out for delivery I was home all day waiting for it, then got a message saying it couldn’t be delivered cause no one was home. It said they left a card which they didn’t (they were never here). Then a day later the tracking said it’s ‘undeliverable’ because the address couldn’t be found. They don’t care to the point they don’t even bother to be consistent with their lies. And it happens every single time. I wish companies would realise how bad they are and stop working with them. From now on, I’ll be avoiding buying from companies who work with them, and order from others even when it means paying more. How could this company be legal? 🤨”

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Posted 3 years ago

“Where ever I see a seller using Yodel I automatically know it will never arrive. Their by far the worse I've ever come across. And nothing has changed . Look at the reviews , everyone saying the sane thing , the app is rubbish , the tracking doesn't work , customer service is a joke . So the must be asked why does this company not listen to their customers and why do they not care If you are sending or receiving do not use this company , it will be stressful and your more likely will need to pick it up Ever time we had a seller send us a parcel , same problem , same excuse, same lack of service . Avoid avoid avoid”

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Posted 3 years ago

“Its the second time I’ve been lied to by this company, I ordered an item from Amazon and was told it would be delivered by yodel. They said they’d pushed a note though the door and they haven’t we’ve been in the whole time and I’ve been tracking the delivery. It stated that the driver had 139 deliveries to make and mine was 129 now I followed the driver until they were 3 deliveries away from our house then as if by magic the driver disappeared from the screen and I got a message saying he’d pushed a note though the door NO YOU HAVENT!!! The next time I order something an this company is involved I’ll cancel the order immediately.”

Helpful Report

Posted 3 years ago

“Avoid, avoid, avoid this sh-t a-sed bunch of tossers. If a seller you're thinking of using uses Yodel...buy elsewhere, Yodel will lose your parcel anyway. Then they'll lie and make up excuses. WAN-ERS!”

Helpful Report

Posted 3 years ago

“Once again, and I say that as it happens every single time Yodel are used (always inducing anxiety within me when I realise this) Yodel have lied, have made up a safe place that doesn’t exist and then offer no solution other than “check with your neighbours/check the “poost room” - I live in a block of flats and not a post office, we don’t have post rooms. We have letter boxes. Why would my neighbours have it and not me? Why would they even pretend to deliver to a fictional safe place or deliver to a neighbour when it’s meant to be delivered to me, I was home and I live on the ground floor so it’s not even a chore for a lazy lying driver? Even if they did deliver to a neighbour (they didn’t) then why would they and not to my address? How are Yodel still in business? I am not exaggerating when I say this happens every time. I don’t even get annoyed anymore, as I expect it but it’s still time consuming knowing I have to contact another liar at the office who doesn’t know his a**e from his elbow. Do Yodel use their company as a cover to steal deliveries? That’s a serious question. I won’t stop making you look as bad as you are until you deliver my parcel. You really do scrape the barrel when it comes to your job. God help us all.”

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Posted 3 years ago

“They are the worst delivery company. They are lying that I refused my parcel, three times:) but they never been to my address. It is not fair for sellers and customers. The worst delivery”

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Posted 3 years ago

“Avoid this pathetic courier service. Lost my parcel Have been trying to track a parcel since 10 days. The customer support doesn’t do anything rather than asking me to wait for the next day collection. Have contacted below teams many times they are good for nothing just a bunch of idiots who keep telling me not to contact them. Its been 10 days still no update on my parcel. socialmediaescalations@yodel.gnatta.com, ceocomplaints@yodel.co.uk”

Helpful Report

Posted 3 years ago

“I only ever have bother with one delivery company ( Yodel ) they are so unreliable, leaving parcels on my door step to get rained on. The mobile number they give you for your driver is a waste of time, they never answer or reply to text messages. Latest saying my parcel has been delivered when it wasn't. I wish I could give them no stars or better still minus stars, they really are that bad of a company. If you have a business & want to keep your clients, please do not or stop using Yodel.”

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Posted 3 years ago

“All I can say is you don’t deserve even 1 star so people note this is a NO STAR rating. As with everyone else who is giving (begrudgingly) 1 star this company is shocking! I am not going to write why as all the issues are the same as everyone else. I cannot believe a company can still be allowed to exist with such bad reviews. I will be complaining to the company I ordered from and will probably have to now look for a different online store who doesn’t use Yodel.”

Helpful Report

Posted 3 years ago

“Would give 0 but not available. So ordered a cabinet from Bathstore and was text that it was now handed over to the delivery company..Yodel!!! Not text to say what day nothing.Contact the store to be told that they tried to delivery..clearly a lie as was in on the said date and so was two work men😡”

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Posted 3 years ago

“Hilariously AWFUL Just watched a driver hoof a parcel over our wall. I went out to collect it and it wasn't ours. The driver turned amd hid in a neighbours drive. I waited for him to pull out and stopped him. He tried to swerve past me but stopped but denied delivering it 🤷🏻‍♀️. Let's hope it wasn't valuable. Poor service”

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Posted 3 years ago

“Avoid at all costs, this is the worst courier and custom service company.”

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Posted 3 years ago

“In Brighton st James street there's the most unfriendly, rude,arrogant person who each time I go there refuses to take my parcel because his internet connection doesn't work. Today , I said " it couldn't be possible each time I come to send a yodel parcel his connection was off.. " And because I said that he said he " will refuse my parcels from now on .. " Unfortunately it's the closest to where I live, the other one on St Georges road.. is not much better.. They reluctantly take the packet as if doing me a favour. Don't you pay those people ? Are they doing You a favour too.. ?.”

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Posted 3 years ago

“Out there somewhere is an alternate universe where Yodel do a good job and parcels arrive on time. Unfortunately we have our universe and the worst possible incarnation of Yodel. They seem to think its' ok for me to spend a third day checking for updates and ruin my weekend by keeping me waiting in suspense for the mythical 2 hour window.”

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Posted 3 years ago

“my house has been here since 1750.... every parcel company can find it ... except yodel .. driver said he was 400 mts away still cannot be bothered totally useless .. I ask now , if the sender uses Yodel , I won't buy ... a total waste of space....”

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Posted 3 years ago

“Arranged return of goods purchased from VERY over a week ago due to jubilee was advised Tuesday 7th June was in all day no courier appeared contacted very who advised driver could not gain access(this is lies) re arranged for Thursday again in all day contacted very at 5pm they said courier will be there by 7pm,again no courier yodel then said parcel was not ready for uplift, so I took the parcel to my local post office this morning,put a complaint into yodel and very and guess what the courier turned up at 2:05pm, they said didn’t have the job on their list so every retailer and shopper who buys online BEWARE if YODEL is the courier they tell lies”

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Posted 3 years ago

“So the item I bought was “scanned” on a certain date.. then guess what.. nothing. I never heard a thing from this joke of a company. Never delivered. Had the seller enquire to which the reply was essentially “if we find it well put it on a 48hr priority” Guess what. Never found it. Didn’t even tell us. I got refunded through the app. They’re the only delivery company I’ve ever had problems with. Absolute joke.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,898 reviews