Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,392 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reason for non delivery, Driver could not Access property, we live on an open plan estate no gates etc. Redelivered, we get a message that the delivery has been made, 3 hours after it was supposed to be delivered, 2 people at home, note to say the delivery was put through the letter box? It was a case of wine, previous deliveries not happened, excuses such as Breakdowns, damaged cases of wine, left at the wrong address etc. etc. It is criminal,”

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Posted 4 years ago

“I don't write reviews but you push me to it. You are a liar, unreliable and heartless. The delivery claimed he came to my house(11th) left caller card and I wasn't. in. That was the time I received post from my postman and I didn't see the card either. I called your customer service the next day, that the parcel is my daughter's birthday (13th) gift. I was told it will be delivered between 1-3:15 that day (12th) and I should track it. I did for the whole day, at 7:09pm when I thought it's finally here, your van broke down. No call from the driver or any Message whatsoever. My daughter missed her gift. I called again, the robotic customer service said I should keep waiting for my parcel”

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Posted 4 years ago

“If I could award no stars, I most certainly would. This is the very worst delivery service I've ever encountered... no attempts at delivery at my address, tracking is a total work of fiction, rubbishy non explanations and still no parcel. Yodel is a joke.”

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Posted 4 years ago

“I've been spend all day to wait for courier...customer service usless..they don't know nothing more then app....of course nobody is coming....the worst service ever”

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Posted 4 years ago

“The worst ever parcel experience, I could not believe how a parcel promised in 5 days not only take a month but also ends up at the wrong address... Disgraceful, would never use these guys again”

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Posted 4 years ago

“2021. We have monkey's that can play virtual ping-pong with there brains on a computer wirelessly. Yet prehistoric yodel driver's can't read updated delivery notes. Every single time i use yodel i have issues and everytime i say i shall never use them again.”

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Posted 4 years ago

“The worst company ever for deliveries. Ordered a next day parcel on Thursday to be delivered on Friday. This item was funeral clothes for my father's funeral for this afternoon (Saturday) The driver claimed on Friday that no one was in to let him entry. Well that is a load of rubbish. I took the day off work, lost £45 In wages. This was bad enough. So I rearranged for today (Saturday) hoping it will be with me by 1pm so I cna go straight to my father's funeral. According to the yodel driver they tried to delivery but yet again couldn't gain entrance. What a load of cobs wallop! No one again even bothered to get out of their van. I waited by the window. The van was outside and then the driver drove off. The driver didn't even attempt to get out of the van. I spoke to someone. Via live chat 1 hr previous to this to put a note to ask to press 314 buzzer. Well yodel now I cannot got go my dad's funeral to say goodbye. I suffer with MH issues as it is and now you have destroyed my day to say goodbye to my dad who I was very close to. I am in tears and cannot cope anymore. You should be bloody ashamed of yourselves!”

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Posted 4 years ago

“The driver claimed no one was in at 1230, which is a lie as the showroom staff are in from 0730hrs. I was also tracking the parcel on the app and waited out side. Next thing it’s been delivered to a random address on the industrial estate. I contacted them and the driver pulled up waited a few minutes inside his van then drove off. The company Yodel claimed it delivered to searched their postroom, offices and reception no package. It was one lie after another. The driver got an expensive item for free, I was left going back and forth with yodel for two weeks before being told by them, I’ve no rights and they asked me to stop harassing them by phone and email”

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Posted 4 years ago

“Yodel told me that they will not be delivering my parcel as it is Damaged. I asked for photos of the damaged parcel, would not give me any photos, then they handed up. Appalling Service and rude”

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Posted 4 years ago

“No parcel left in porch as company claimed…me and wife were in house all day.Card left ‘sorry we missed you’ with nothing filled in.Phoned yodel..say it was delivered and would contact local depot..well there’s always hope but looks like I can kiss the parcel goodbye”

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Posted 4 years ago

“My parcel once again is damaged and yodel will not deliver or send me photos of the damaged item. This company is rubbish. Do not trust your item to Yodel”

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Posted 4 years ago

“Minus 5 Stars. Driver lied and said he tried to deliver and left a card. No you didn’t Raphael I was in and oh no card left, I tried ringing the driver who won’t answer the phone. I text to ask where the card is, and no response. Complaints department and web chat are just as useless I asked Ankit twice for the complaints number and was refused! And the complaints department are like robots reading off a screen and no help at all. Did not care the driver had lied no offer of help or to speak to management. Avoid this terrible, ridiculous excuse for a courier service at all costs.”

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Posted 4 years ago

“This company is a terrible liar. They didn't attempt to deliver and I've been waiting at home for two days and no one had ring the doorbell. But they said, "We tried to deliver your parcel but couldn't access your property. Please check back for updates.". No one should suffer from this terrible company”

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Posted 4 years ago

“Driver lied and said I’d told him to deliver on the left of the house outside a gate. It’s a lie as I was at holiday home. Left a note on doir asking for it to go across the road . Also spoke to him with these instructions which he ignored. I don’t have parcel as neighbors have since been abs checked and it’s not there.”

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Posted 4 years ago

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Posted 4 years ago

“They are a disgrace to the delivery service. They lie, don't answer your calls, make you feel your in the wrong and you have to spend days and days chasing them. Absolute shambles of a company, they deserve to go bust. Never heard a good story from anyone who has used yodel.”

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Posted 4 years ago

“If I can put no stars at all I would.. 3 days are failed attempts to deliver my package and now they ask me to collect it. They said they missed me and I was in my flat for three days! Every day I chat to them they say they couldn't find my flat I said ok here are the directions and now they said we couldn't access the property and they are lying over and over. I will not go and collect it from Enfield when I paid for delivery the worst company ever and the worst delivery services. The worst customer service as I told them I have a back problem and I need my parcel which is the desk so I can sit properly. Worst company ever and I wish I can sue them for the stress they caused me and the harm they caused my back for not delivering my desk”

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Posted 4 years ago

“The worst delivery company by far. Delivered Majestics parcel to wrong address and then disputed the fact despite the tracking demonstrating that they had. Incompetent, non-trustworthy where client service seems to be an afterthought.”

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Posted 4 years ago

“Left delivery outside on the doorstep without doing the door or doorbell. Then showed item as delivered and handed to customer. Only realised it was there when postman knocked to say there was a package on my doorstep.”

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Posted 4 years ago

“My parcel should be signed by me, but instead the driver left it with the neighbours, didn’t leave any note for me, i should ask for my parcel 5 neighbours!!!! Unacceptable”

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Posted 4 years ago

Yodel is rated 1.1 based on 6,392 reviews