Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,392 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional! Tricky lying company, estimate delivery time was 27-29 may 31 of may customer service told me that its gonna be delivered 1 of June, they changed it later for 2nd of June. Nobody come... I get message saying sorry we missed you, I called to customer center and after 5 minutes conversation they said sorry driver has issues with Van 😂 that's unbelievable...”

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Posted 4 years ago

“Yodel never arrived today but at 2.30 am I get a missed delivery attempted at 9.36pm firstly that's far to late and secondly nobody pressed my buzzer lying company”

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Posted 4 years ago

“They have NEVER, NOT ONCE delivered on time. I've been home the whole day, spent the whole delivery slot at the balcony, seen no one. And yet I get "sorry we've missed you". The shittiest service ever.”

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Posted 4 years ago

“A delivery driver called Luke was quite rude claiming I wasn’t home when I was. No calling card was left either, I had also received a delivery from yodel not but an hour previously from someone else who works at yodel. It’s unbelievable when someone tries to tell you if your in or not and then lies about leaving a calling card.”

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Posted 4 years ago

“Need to be able to give NO Stars. This is the most despicable service I have ever encountered for deliveries from around the world. I placed 2 orders for delivery on specific days to different addresses. Sadly the supplier used Yodel as the courier. Neither was delivered and no reason was given. The first was perishable and due to be delivered on Monday last week it arrived on Tuesday fit for the bin - no explanation and no apology. The second was not delivered on Saturday because the driver could not find the address - he was parked around the corner and had the contact phone number of the recipient. Another delivery service for another gift called to ensure their item could be delivered and it was as promised. Yodel promised the item (also perishable) would be delivered today 3 days late. No surprise it was not. Another promise for delivery tomorrow. I am not hopeful. Two wedding surprises, planned weeks ahead ruined by a courier who apparently could not care less. I will not use any supplier if they use Yodel as the courier service.”

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Posted 4 years ago

“This company needs to be closed ASAP. They are useless.”

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Posted 4 years ago

“Waited in all day to receive an email saying they had missed me?1? Next day put a massive sign up advising yodel driver to ring doorbell.Another missed me email!! No note through door or anything.Decided to try arranging pickup.Website just keeps going in circles.Absolutely useless.Funny enough (?) had the same problem with them once before.Both deliveries from Virgin.Who are rubbish enough themselves :'D”

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Posted 4 years ago

“if i could give it no stars i would orded from argos for next day delivery i had mesg to say that they would text me when on way but did not get text checked email and saw mesg from yodel saying my order was here but i was in all day and nobody had knocked on my door as i would no i have dog who barks at the door they said the parcels need a signature for got in touch with yodel and they said that my parcels had been left but they had been left on the yard of my neighbour who is on holiday and we would not have found them if my daughter had not gone looking down the street shame on you argos for using yodel .”

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Posted 4 years ago

“Driver was stoned i kid you not”

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Posted 4 years ago

“Delivery driver didn't even knock on the door. I was sat in my living room seen him come and just leave the note without knocking. Absolute rubbish company”

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Posted 4 years ago

“Discusting!!!........I got lied to with 2 different stories,where my Parcel was left,Yodel r a Disgrace.....I was,in all day the Driver cud not even be Bothered to ring my intercom or come to first floor but lied,that left it with someone at door of hallway,then said,left in a,Safe place,by mailboxes in hallway for it to be Stolen,they refuse to give me a Refund...beyond me how ther still in business.”

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Posted 4 years ago

“Somehow, the house name was missing from the delivery address. Rather than trying to find out what it should be, they just repeatedly say they cant find my house. They have my mobile number so could call, but they dont. And it is impossible to get anyone to talk to, and the webchat is not available 24/7”

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Posted 4 years ago

“I took time off work to receive parcel, got feedback that they hadn’t been able to access the property. I’d had 3 successful deliveries from other services that day. On raising this was left uncertain that I would receive delivery that day but asked to wait in for a further7 hours. Apparently the parcel had been scanned some distance from my address. I don’t live in a huge town so I’m sure it’s not beyond yodel to retrace so that delivery takes place on the day agreed. Disappointing service.”

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Posted 4 years ago

“Ipswich delivery driver stole parcel and marked it as delivered despite my premises being closed an hour prior to the alleged delivery. Depot manager doesn't care.. probably in on the scam.”

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Posted 4 years ago

“If I could give 0 stars I would. First they have the wrong address so I contact them to change it. They don’t send the changes through to the depot so the next day, they have the wrong address again. Then the day after they say they couldn’t acces my property. There’s a door and there’s a bell, just ring it! Now I have to pick it up at the depot which is an hour away”

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Posted 4 years ago

“As a business absolute rubbish. We are a small family business, as soon as we see Yodel as the courier, are hearts sink. Useless. They ought to be a shamed of themselves. So many courier services out there that get it right. Just copy them. You are costing small businesses money. Yodel are putting small businesses at risk. Just close down and do us all a favour.”

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Posted 4 years ago

“Untrustworthy Order 27579296 from Cotswold outdoor UK website for UK delivery using yodel ref JD0002249681550570 Spend over £50 for next day delivery. I placed the order for over £60 and once payment was received and dispatched the delivery date was changed from 19/05 before 7pm to 25/05. I contacted yodel who claim the seller requested a delivery date of 25/05 not the original 19/05 advertised. I am being lied to by yodel and cotswold outdoor, what an awful way of doing business, Yodel failed to send the transcript of our chat to my email, what have they got to hide ! False advertising to make a sale, very dishonest, unreliable and unhelpful, I would not recommend Cotswold outdoor or yodel to anybody.”

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Posted 4 years ago

“Got the ping and tracking of the van in the next street , waited and then 10 minuets later got the ping to say it had been delivered , i`m sat 10 foot away from the front door with cctv covering the the full length of my 30 foot long street . got in touch with their so called customer service and was told it was delivered at 11.45 , 10 minuets ago , i told them to send driver back and tell me that to my face , they said we will investigate and get back to you in 24 hours . What a farce , it`s only a small £8 shower valve i`ve waited 2 weeks for as i can`t get it from anywhere local i had to get it off ebay .”

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Posted 4 years ago

“They never got to my address.I was home all day by the window .The worst delivery service .Yet they claimed to have dropped a card. Useless people,bundle of liars”

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Posted 4 years ago

“Yet Again disgusting service from Yodel how many times now have I had parcels go missing even though the sender has sent it tracked, and yet again another Parcel missing, would not recommend this company if my life depended on it they are useless”

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Posted 4 years ago

Yodel is rated 1.1 based on 6,392 reviews