Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,392 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst delivery company ….very very bad service ….I give them -1000”

Helpful Report

Posted 4 years ago

“'Lost' a whole set of garden furniture. Wasted far too much time trying to sort it out. This week, they have lost another set! Imagine my horror when I saw Yodel were delivering this. Totally different seller, I was not to know the courier. Package has been signed for and 'handed to customer' but tracking says this all occurred at the Borehamwood depot. I live about 90 miles south-west of there... No reply to emails or DMs. Webchat basically said I need to ask the seller for a refund. HOW ARE YOU STILL TRADING AS A BUSINESS?”

Helpful Report

Posted 4 years ago

“Absolutely atrocious courier company, if you can even call it that. Yo-dont-deliver more like. I have used yodel only a handful of times, and not once have they delivered something (that's if it even gets delivered!) Hassle and stress free! Delivery drivers very rarely even get as close to your own street, let alone to your actual door to knock on it. I'm sure they all have a phobia of door knocking, which is quite unfortunate for a delivery company. Avoid like Corona virus if you actually want you parcel delivered in the next 365 days!!”

Helpful Report

Posted 4 years ago

“I raised a complaint on Monday 5 July regarding non-delivery of flowers, despite tracking stating that they had been delivered. I spoke to the delivery address before raising the complaint. Staff there checked both of their receptions, and all their buildings and said that no delivery had been made, nor had a card been left. I told Muskan (via yodel's webchat) on Monday 5 July the address to which the parcel was sent, (not my address, which is the opposite side of town, it was a surprise gift from me). Muskan asked whether I had checked with the delivery address, and I said that I had, and they had confirmed that no delivery had been made to any of their buildings and no card had been left. Muskan then asked whether I had checked with my neighbours. I explained that as the delivery was not to my address, and I live on the opposite side of town, and do not drive, checking with neighbouring buildings of the delivery address would be impossible. Muskan checked the satnav at the time, and stated that "satnav confirms that the driver was a bit far from your property which might have been due to various reasons which we will investigate with the service centre". Muskan then raised an investigation and promised me a response within 24 hours. Yodel's reply (received 48 hours later, not the 24 hours promised), states "We are contacting you regarding the investigation, which was raised. We have been advised that this parcel was left by at the reception of travel lodge of your property and satellite navigation also supports this delivery. I would request you to check with the neighbours or with the house hold members. However, if you are still unable to locate the parcel, I would suggest you to contact your sender. They will advise you what steps to be taken to resolve this delivery." This reply is not acceptable. Judging by their response, received 48 hours later, the driver has admitted that the delivery was made to the wrong address (travelodge instead of the correct address). The satnav may well support the delivery to the travelodge, but this is the wrong address. The delivery address does not have a travelodge on its grounds, although there is one further down the road. The address for delivery was clearly stated on the package. Yodel asked me to check with neighbours or household members, but I have already explained in my original conversation with Muskan that this is not possible. Buildings on the same road as the delivery address include a gym, a travelodge and 8 blocks of flats. I live on the opposite side of town and do not drive. The delivery was a gift of flowers, which by the time yodel replied, would be unfit for purpose. As the sender of the flowers, I have a contract with yodel for delivery to the address. Liability for this error lies with yodel and liability has been admitted by the statement that delivery was made to the wrong address. It is the responsibility of yodel to correct the error or to compensate me (as the sender, and the person who paid for delivery). It is not my responsibility to correct the error. Unfortunately, I cannot email yodel as they do not appear to have an email address, only a webchat. I'd I were you, I would not use yodel in future, and I certainly will not recommend them to anyone.”

Helpful Report

Posted 4 years ago

“Don't trust yodel. I raised a complaint on Monday 5 July regarding non-delivery of flowers, despite tracking stating that they had been delivered. I spoke to the delivery address before raising the complaint. Staff there checked both of their receptions, and all their buildings and said that no delivery had been made, nor had a card been left. I told Muskan (via yodel's webchat) on Monday 5 July the address that the parcel was sent to (not my address, which is the opposite side of town, it was a surprise gift from me). Muskan asked whether I had checked with the delivery address , and I said that I had, and they had confirmed that no delivery had been made to any of their buildings and no card had been left. Muskan then asked whether I had checked with my neighbours. I explained that as the delivery was not to my address, and I live on the opposite side of town, and do not drive, checking with neighbouring buildings would be impossible. Muskan checked the satnav at the time, and stated that "satnav confirms that the driver was a bit far from your property which might have been due to various reasons which we will investigate with the service centre". Muskan then raised an investigation and promised me a response within 24 hours. Yodel's reply (received 48 hours later, not the 24 hours promised), states "We are contacting you regarding the investigation, which was raised. We have been advised that this parcel was left by at the reception of travel lodge of your property and satellite navigation also supports this delivery. I would request you to check with the neighbours or with the house hold members. However, if you are still unable to locate the parcel, I would suggest you to contact your sender. They will advise you what steps to be taken to resolve this delivery." This reply is not acceptable. Judging by their response, received 48 hours later, the driver has admitted that the delivery was made to the wrong address (travelodge instead of the correct address). The satnav may well support the delivery to the travelodge, but this is the wrong address. The delivery address does not have a travelodge on its grounds, although there is one further down the road. The address for delivery was clearly stated. Yodel asked me to check with neighbours or household members, but I have already explained in my original conversation with Muskan that this is not possible. Buildings on the same road as the delivery address include a gym, a travelodge and 8 blocks of flats. I live on the opposite side of town and do not drive. The delivery was a gift of flowers, which by the time yodel replied, would be unfit for purpose. As the sender of the flowers, I have a contract with yodel for delivery to the address. Liability for this error lies with yodel and liability has been admitted by the statement that delivery was made to the wrong address. It is the responsibility of yodel to correct the error or to compensate me (as the sender, and the person who paid for delivery). It is not my responsibility to correct the error. Unfortunately, I cannot email yodel as they do not appear to have an email address, only a webchat. I'd I were you, I would not use yodel in future, and I certainly will not recommend them to anyone.”

Helpful Report

Posted 4 years ago

“I pay for next day delivery for a reason, especially when I’m spending an extra 5.99 for it and Yodel fail to deliver my package because apparently they can’t access my property when my property isn’t restricted access and my door is clearly visible from the street. If there was a problem finding it fair enough, but to still text me it was getting delivered the same day and then fail to leave me any attempted delivery note and simply tell me on my tracking notes “we’ve lost your property” is a joke. I had to talk to a bot that was very unhelpful, just to find out that they hadn’t delivered it because of said access problem. If this was the case an hour before, then text or put on the tracking notes that it couldn’t be delivered. I’ve wasted my day, my time, and money waiting for a parcel that I specifically paid extra on delivery for for me to have to seek out where it was instead of a simple message to notify me. Absolutely shocking. Would not recommend at all. Service was very poor.”

Helpful Report

Posted 4 years ago

“The customer service is automated on the phones and scripted via webchat, so no one can actually help. For the past 4 days the only tracking update I keep getting is that the driver is loading my parcel onto their van, and there's no indication of when it will actually be delivered. You get no help and no service from the disgusting brand. I don't understand why any reputable company uses them.”

Helpful Report

Posted 4 years ago

“Don’t use Yodel under any circumstances. Was expecting my delivery, then received an email saying it had been delivered, I checked all around the building and no sign of it. I spoke to customer service who stated the parcel was ‘delivered correctly’ and received by me. I told them it wasn’t so they said they’d be in touch with the depot and get back to me within 24 hours. After 3 days they got back in touch and repeated that it had been ‘delivered correctly’ but refused to tell me exactly where it had been left, or if a photo or signature had been taken when delivered. One of the most unhelpful customer service departments I’ve ever contacted. They responded to my review elsewhere asking my to get in touch to sort out the issue. I did, but they just repeated that the parcel was delivered correctly. Absolutely useless.”

Helpful Report

Posted 4 years ago

“BORED WITH LOCKDOWN, WHY NOT PLAY HUNT TO PARCEL WITH YODEL Worst delivery service ever: LIES, LIES, LIES, all the way through. First message out for delivery today. No delivery. Second message, (following day at 6am) you order was delivered and signed for by yourself at 23.03. Seriously who delivers parcels at that time of night. Had to check my cameras to make sure I wasn't sleepwalking and had received it after all. Contacted customer service following day was told it was out with delivery for that day. Never arrived. Contacted customer services again, told it was being raised with Alfreton depot as a priority and it was with driver and would be delivered that day, no delivery. A week later same message every day, raised as a priority blah blah blah. 7 days later still no parcel. LIES, LIES, AND MORE LIES. Also, don't bother ringing driver as they never answer and never reply. I have a feeling they are unicorns. Why is this company still operating?”

Helpful Report

Posted 4 years ago

“Worst courier service and company ever. Avoid shipping anything with yodel.”

Helpful Report

Posted 4 years ago

“Liars, unreliable zero communication. Avoid this "business" like the plague.”

Helpful Report

Posted 4 years ago

“Absolutely hopeless. They asked me to contact them to provide more information on my address so I’ve tried to call them and contact them via their web chat for over a week now and they don’t answer either the phone or never have web agents available to chat. What’s the point asking me to contact them when you can’t! They’ve had my parcel for 10 days now and obviously the delivery driver couldn’t be bothered to find me so gave up when my address is actually easy to find. I can’t even manage my parcel on their website to try and sort as they say that my parcel is not able to be managed, that is choose another delivery address. Such a poor organisation. Hermes, Amazon and DPD always deliver my parcels when they say they will without fuss! Sub standard company yodel for sure!”

Helpful Report

Posted 4 years ago

“We have two complaints first one was they left package on doorstep when clear instructions was to deliver to neighbour second complaint was they said that address was inaccessible where we have been in all day waiting for this delivery we just had a Chinese takeaway delivered and they manage to deliver to our address at the same time yodel said they could not access our address I do believe this is a very shabby company that does not care about its customers”

Helpful Report

Posted 4 years ago

“Absolutely unbelievably slow delivery. I get stuff from China faster then Yodel parcels from neighbouring counties. Firstly takes 2-3 days for Yodel to collect then parcel gets stuck for week at their Hayes service centre. Day of delivery comes finaly and nothing happens and I cant even collect it from depot because their tracking message Your parcel cannot currently be collected from your local depot as we have not yet received your parcel details from your retailer, check back for updates. Tracking at their offical website is pure nonse My advice use other courier service. Yodel is one of the slowest in UK”

Helpful Report

Posted 4 years ago

“I would accept that a delivery is late or postponed, but I won't be taken for a fool. I was in and waiting and no, Yodel, it is not true that your driver could not deliver my parcel because I did not provide access. Why the need to lie? What's wrong with truthful communication? Yodel, since when is misleading a good business practice? And how do a webchat advisor and supervisor terminating the chat when run out of stock answers, constitute customer service? You are an embarrassment.”

Helpful Report

Posted 4 years ago

“I have regularly had failed deliveries from yodel. The driver doesn't know how to use a map, they don't drive all the way down our lane to the point marked on google maps to the postcode. they mark the failed delivery as unable to gain access to the property one day then can't find the address the next. You can't get the phone number of the local depot from their call centre in africa. I am still waiting on my delivery of perishable items and I am going on holliday for 2 weeks”

Helpful Report

Posted 4 years ago

“Really poor communication. Lack of tracking, slow and not given a time window? Worst delivery service I have used. Will be avoiding.”

Helpful Report

Posted 4 years ago

“Ordered lawn mower on 29/5/21 By 17/6/21 still not rec mower Company I bought off kindly replaced this item with named day delivery guess what they have lost the 2nd mower, also in this period I returned a parcel to a catalogue they have lost that as well. So basically in 3 weeks they have lost one customer 3 parcels value around £500. Totally unfit for purpose and until suppliers stop using them they will not clean their act up.”

Helpful Report

Posted 4 years ago

“Absolute disgrace of a company! Been waiting since thursday! Driver cant find my address although he was not even in my village. Then to call of sick and shock my parcel is just chilling in his van! And no one can retrieve it. No updates or anything! And an automated system! Yodel livingstone! You are shocking.”

Helpful Report

Posted 4 years ago

“I am taking part in the governments covid survey trial and had a sample test to be collected by Yodel within a two hour window which was given by Yodel. Needless to say this was never collected. Looked at the tracking and it quoted that the package was not ready for collection, which was lies as I have a very vocal dog which would have alerted me to anyone at my house. I wonder how many other test kits have been charged for, but not collected, therefore wasting taxpayers money. This is the worst courier company ever, as I do not think I have ever had a straight forward transaction from them”

Helpful Report

Posted 4 years ago

Yodel is rated 1.1 based on 6,392 reviews