Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,391 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,391 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke! They couldn't deliver my parcel, didn't even bother letting me know. Please do yourself a favour and stay away from them!”

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Posted 4 years ago

“Stay away! I ordered 2 days service and today is 8th day! Hasn't arrived yet! Decided to see what the company is like YODEL and came to this web site to see the same experience with so many people!”

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Posted 4 years ago

“Lied about trying to deliver when I was home and no-one came to my door. Most untrustworthy of all courier companies Third rate organisation.”

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Posted 4 years ago

“They delivered my parcel to the wrong place, no idea where it is. This isn’t the first time either please avoid if you can”

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Posted 4 years ago

“This company is a joke. I have had many parcels go missing or sent back to the sender. Nearly every parcel I have to chase up it is costing me a lot of money. I am a small business that is reliant on my deliveries and these guys can not consistently deliver.”

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Posted 4 years ago

“It's currently 10 days no delivery. I originally opted to pick up package from Borehamwood depot as it needed to be signed for but they changed the pick up date 3 times so decided to change delivery address to my wife's salon a few miles away. (I did try popping into Borehamwood depot on a Saturday but it was closed and the place looked like an abandoned set from The Walking Dead). They have 'tried' 3 times to deliver now and based on live tracking my 'package' has been within a few drops from getting to the salon but each time live tracking is switched off and 'address not found' comes back on the app! This despite it being opposite a tube station and 4 banks within walking distance! Have scheduled another delivery attempt tomorrow but I know how that's going to turn out.. Oh! And what did I order! A very nice men's 2 piece bracelet set from Pig & Hen worth £130.00 So if you see a van driver around the Edgware area with a nice set of red bracelets give him a wave from me.”

Helpful Report

Posted 4 years ago

“Shambolic and dishonest. Update says driver left a card but did not. Attempting to deliver to a business address out of hours. All other couriers and Royal Mail can manage it! Still not delivered because three "attempts" were made.”

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Posted 4 years ago

“Lost to of my parcels, 0 customer service, 0 plausible explanation where my parcels are, just lies. It looks like the drivers found it very interesting what was in my package. Disgusting....”

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Posted 4 years ago

“Horrible company, ordered from yours clothing, my delivery wasn't delivered a card wasn't left behind and I can't track my parcel.”

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Posted 4 years ago

“Yodel are about as reliable as a wet fart you never know what you are goi g to get apart from bei g let down that is the carrier drivers are so dumb they don’t know where they are or what day it is the complaints department are no better either so don’t hold your breaths you will be treated like a wet fart you will be let down”

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Posted 4 years ago

“The driver decided at 7 pm one delivery before my delivery not to travel a further 200 yards to deliver my parcel which we have been waiting in for then he had the cheek to send me a no one in when he tried to deliver but I caught the lier because I have security cameras and you guessed it no yodel van or driver in the street that day I am livid”

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Posted 4 years ago

“Found out my parcel was going to be delivered by yodel after purchasing. A day later they said they’d deliver between 10:30-12:30. They told me the parcel was ‘handed to customer’ at 11:11 which is impossible as I’m in a high rise building and isolating with COVID-19. Any parcels are handed to reception. Reception denied receiving the parcel and showed me CCTV. Company I bought from have refunded me but not happy with Yodel at all.”

Helpful Report

Posted 4 years ago

“Purchased fridge from littewoods.. paid next day delivery.. yodel advised they forgot to put the fridge on the van due to “ human error” . Made several calls no apology, 2 advisors hung up and still unable to get a manager on the phone. Fridge being delivered 5 days later than promised Joke of a company avoid at all cost!! Terrible customer service experience, poor management and not interested one bit in doing whats right for customers. Lack of care and poorly trained staff members, refused to have any dealings with them going forward .”

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Posted 4 years ago

“most useless delivery company ever say they tried to deliver when they did not, keep changing delivery times and the tracking system is useless.”

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Posted 4 years ago

“Customer service is awful waited for parcel to be delivered was told on tracking was out for delivery but never arrived to be told by yodel customer service they didn’t have my parcel just kept saying the same thing not listening to what I was saying would highly recommend not using them”

Helpful Report

Posted 4 years ago

“The Driver signed for the item himself and left it in a parking lot claiming this was best practice. It was not a 'safe place' as the electric gate is permanently is use and on a street with 4 bus stops, as well as having multiple residencies upstairs. The office he left it outside was full and a simple knock on the window would have prevented this from happening. The driver was also incredibly hostile.”

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Posted 4 years ago

“Thought it was just me, but looks like lots of trouble with Yodel - I’m now on my fourth complaint about the same parcel -fist they said ‘sorry missed you, but left calling card. No they didn’t as thy came nowhere near our house. Gave full instructions, but again they don’t follow and just say they cant’s find you, besides being asked to call us. Now no idea where parcel is as tracking stopped-what a dreadful complaint this us. Social media asked us to get in touch, but no response from them either.”

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Posted 4 years ago

“U people r disgusting, u shouldn't be on the market, thieves and liars, u should be closed down for ever!!”

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Posted 4 years ago

“The delivery driver took my parcel to the wrong address and when I contacted them the manager was not bothered and didn’t care about my parcel getting delivered.”

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Posted 4 years ago

“This is the worst delivery company ….very very bad service ….I give them -1000”

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Posted 4 years ago

Yodel is rated 1.1 based on 6,391 reviews