Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,390 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

B Valladolid

Laura

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting on my delivery for a long while. Yodel lost it the first time then have just failed to deliver this time. I have been on webchat 4 times and each time I have been told its just delayed and 'please wait' then finally today they tell me that its caused by a backlog at Livingston depo and they have no idea when they will deliver. They will not commit to a date! Worst delivery company!”

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Posted 3 years ago

“Delivery no show. Said attempted and left a card but im sat next to the door so complete garbage. Live chat useless and cant redeliver until Monday. Family are isolating due to COVID and needed this delivery today Yodel are by far the worst couriers in the country by far. This isnt the first time ive been lied to regarding failed deliveries but lazy drivers Disgusting customer service from a mickey mouse company”

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Posted 3 years ago

“Awful rude unhelpful delivery service. Lying and failed to deliver time after time lazy and just absolutely terrible customer service really unhelpful”

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Posted 3 years ago

“Worst delivery service I've ever used. Tracking says parcel on the van ready for delivery then nothing. 2 days later says the same. Contact customer services say it's on another van the next day. Out for delivery. Then nothing for 2 days again. Contact my customer. Still not been delivered?? What is going on? I've paid nearly £7 for delivery of a pair of shoes. It really can't be that difficult. Spoken to customer services again and tell me it's in the depot. So lied to the whole time. Still waiting for delivery.”

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Posted 3 years ago

“the whole process, personal number of delivery driver? why not professional and against data protection, so he gets my complaint rather than you, as he cant leave parcel unless customer in and then he doesn't get paid, has to use own phone etc for minimum wage shame on you, management and company need to take more responsibility”

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Posted 3 years ago

“Worst service ever driver's are lying about delivery's saying they are turning up when they don't. You can't get in touch with yodel to sort it. Never use this company”

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Posted 3 years ago

“Im a bit annoyed? Because the despatch was so quick and my parcel was out for delivery very quickly but then they literally passed my house and said they can’t access it, when they can? so I asked them to re deliver today, and the exact same thing has happened. Still haven’t got the parcel but other delivery companies have managed to deliver fine.”

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Posted 3 years ago

“This company always delivers to the wrong address! Multiple times where I have shipments sent to the UK and they deliver to the wrong address.”

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Posted 3 years ago

“Terrible service my trainers still not been delivered they keep being sent back to the lincoln sorting office bloody stupid now 4 days and not being delivered at all its supposed to be 48 hour delivery times not coming up 5 days”

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Posted 3 years ago

“Tracking said approx 10am -being loaded on van, then - will be a pm delivery, then at 4pm collect at local depot in 48 hrs. Why not the next day if going back to local depot, if it ever was on van?? Then every day the day to collect form depot was put forward 24 hrs. So from “being loaded on van” on Monday latest is collect from the depot on Sat- and I’m sure it’s ongoing but I’ve given up, which I’m sure is their ultimate aim. Take a look at the other delivery companies and maybe use the system with best delivery rate and customer satisfaction rate or just close your company down as it’s not really a delivery company!”

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Posted 3 years ago

“Yet another non delivery by Yodel.was told left with neighbour checked the two flats downstairs and buildings either side and none of them had spoken to a Yodel Driver.not surprisingly my downstairs Neighbour was also looking for a package delivered by Yodel which she had been told had been left with my flat! Do not use Yodel,ever.”

Helpful Report

Posted 3 years ago

“Had a parcel being delivered for a present, watched the online tracking for 3 hrs and when it was 2 streets away I went out and waited at the gate, then when no vehicles had entered my street. I received a notification saying sorry you weren’t in we’ve left a calling card. Don’t know where they left the calling card but it wasn’t with me. It’s now marked as at depot and has been there for 2 days. I won’t be waiting in for yodel parcels ever again. Absolute disgrace. Well they can take the parcel they have of mine and stick it where the sun don’t shine and if the driver does try and deliver it again he’ll get a piece off my mind.”

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Posted 3 years ago

“These clowns claim that they left a parcel for me in my garage. I was in all day, my garage was locked and I have cctv covering the garage and drive. Nothing was delivered to me by Yodel and clearly they have left my parcel elsewhere and are simply not bothered to sort it out.”

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Posted 3 years ago

“In 10 days they have failed to deliver item .they have correct address and postcode but claim unable to find my address .unlike rest of companys trading in UK. Its on Google maps ffs.this is the worst experience of any delivery company ever dishonest and total incompetence ray”

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Posted 3 years ago

“Yodel have incompetent drivers that turn up at thr wrong address???!!! And then leave with your parcel. Their helpline staff are equally useless and unhelpful. I spoke to Wasim, Dinesh Sharma and Harish (the last one is a supervisor, who simply ended tge live chat because he didn't have the answers).”

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Posted 3 years ago

“Worst delivery company ever. When I received an email to say my parcel was being delivered by Yodel I just KNEW immediately it would not arrive. Apparently it’s been out for delivery since 6:19am and has it arrived - No of course not! I don’t understand why companies use them or how they even exist. What’s worse is their system doesn’t give you any clue what’s happening with your parcel and you can’t ever contact anyone to find out what’s happening. The most embarrassing company ever. I have no idea how they get people to even work there! Shocking.”

Helpful Report

Posted 3 years ago

“My parcel is shown through tracking to be at the local depot for the past two days. Customer services guaranteed my in writing that it would be delivered yesterday yet no attempt was made then or today. Live chat hasn't been available at all, Calling them is just a recording available. Not sure I will ever get the package.”

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Posted 3 years ago

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Posted 3 years ago

“No parcel arrived, no live chat available. Cound not get through by phone, have left messages but still no one has got back to me. The tracking service did not update. I have received no correspondence at all!”

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Posted 3 years ago

“I am disgusted by Yodel, today I was lied to by your customer service that a total stranger's parcel which was left at my house yesterday by a driver from Yodel would definitely be picked up today by 9pm,was a blatant lie as nobody turned up to collect it. This Huge parcel is still in my doorway and obstructing everything, and it isn't even mine!!! Is this how you treat people by telling them lies, and asking your drivers to leave other peoples parcels at a strangers address? Yodel should be ashamed. I work for the local radio station and I will mention Yodel, and the way it treats people. Absolutely DISGUSTING.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,390 reviews