Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,390 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got to be the worst courier service ever. Driver's can't be arsed to deliver, won't be buying from any company that uses this shower of sh#te”

Helpful Report

Posted 3 years ago

“Attempted delivery of package. Card posted through door. Arranged for package to be delivered to local Collect+ point. Changed to collect from local depot. Used web chat to get it changed back to Collect+ point. Changed back to collect from local depot again! And this time when I got in touch with the web chat they fobbed me off to the collect+ website which is one of the most unhelpful websites I've ever used. Infuriated.”

Helpful Report

Posted 3 years ago

“Customer service are useless, they only can promise you that parcel will be delivered but it never is...first day- fake delivery- I was at home at that time, second day-promise it will be delivered by customer service-turn out parcel wasn't even collected from the depo, third day- promised to deliver but no parcel in the end again. Fourth day- even got a call wow with the promise to deliver my parcel that day- jap no parcel that day either. Than Sunday no deliveries. I still haven't received my very important and expensive item...”

Helpful Report

Posted 3 years ago

“Waited in all day Saturday watching the van less than half a mile away most of the day. Got to 4pm and checked again and it said sorry they missed me. I was washing my scooter outside and porch door was open and no card left. So yodel your liar's and to add insult you have no human customer services to speak to. Way to go A ho*es.”

Helpful Report

Posted 3 years ago

“Useless is being kind to them.”

Helpful Report

Posted 3 years ago

“Received a text message saying my parcel would be delivered between 7pm and 9pm this was sent around 2 hours before delivery time and rearranging my whole day for this delivery. The delivery did not arrive. When I checked the tracking number it said delivery was tried and a card was left which did not happen. Yodel if you can't complete a delivery do not lie and say its the customers fault for not being home.”

Helpful Report

Posted 3 years ago

“Lied about delivery, no package appeared. Hard trying to get hold of customer service. I wish companies wouldn’t use them.”

Helpful Report

Posted 3 years ago

“I ordered some some stuff from Zara and their delivery partner was Yodel. The tracking on my delivery said that they cannot find my address but just the week before they delivered to me from Asos which is super weird. Guess the driver was too lazy to drive to my location on the day.”

Helpful Report

Posted 3 years ago

“ABsolutely disgusting service! I had my delivery scheduled between 7pm -9pm. Have been waiting at home and noone turned up. At 9.55pm got txt message advising my parcel has been delivered at 8.01pm. Knocked doors to all my neighbours thinking maybe yodel delivered to one of them but noone received. Contacted yodel via Web chat next morning, as when I have tried to call them automated service was still stating parcel has been delivered, and Web advisor told me it will take 24hours for the depo to investigate. In late afternoon I went to my local Yidel depo to find they not there anymore! So contacted Web chat again and they have told me that my parcel had been brought back to depo and will be delivered next day! What disgusting service is that??? No options to raise formal complaint either! AVOID!”

Helpful Report

Posted 3 years ago

“As others have stated, AVIOD Yodel AT ALL COSTS! This company just doesn't care, I wish I could give zero stars or even minus stars. Yes they're that bad, always fobbing people off & there's no actual LIVE persons voice you can chat with. Just chat agents, who aren't even in the UK going by some of the names. I tracked my parcel, it was 6 stops away on the map & then suddenly I get the message 'unable to deliver calling card left'. No card was left, the driver just couldn't be bothered to press my door buzzer (I live in a complex) with a main door & panel with door number buttons for intercom. I was in all day, even had a food shop delivery the same day & they managed to deliver my items. There's just no excuse for this sham of a company, I wish Littlewoods & other companies would stop using them for deliveries.”

Helpful Report

Posted 3 years ago

“So I bought some items from overseas and it was sent to the UK and Yodel was the UK partner. After 3 weeks with Yodel, they have finally come back and told me the parcel is lost. So for 2 weeks they have been telling lies after lies. That my parcel's label was damaged, there is backlog with depot, it will be delivered today, tomorrow, withing 48 hours...all complete lies. Disgusted by this company and I am pretty ccertain their drivers or staff has probably stolen my items. Avoid Yodel at all costs unless you are happy with them stealing your parcels.”

Helpful Report

Posted 3 years ago

“Yodel claim not to find my house! They did not try very hard as I have ON AVERAGE two parcels a day from Royal Mail or Amazon or DPD. They just cannot have the latest “find address” software. They have missed two deliveries from a espresso, but deliveries from other clothing companies do not have the same problem, everybody else finds my house?”

Helpful Report

Posted 3 years ago

“My parcel has been with Yodel for almost 3 weeks now. Over 2 weeks ago i got the “driver unable to find address” update in the tracking (which I have since learnt is a deliberate attempt to skip delivery by drivers who can’t be bothered driving to your location). I updated the address and then for whatever reason the parcel was sent back to the national hub and then back to my local depot within 48 hrs. Since then it has been just sitting i. The depot for over 10 days now. No updates on tracking, very unhelpful customer service and failure to keep any promises. They keep telling me they “delivery will be attempted before 9pm today” or “we will provide update within 24 hours” but obviously there are just lies to get me off the line. Absolutely useless company and will almost certainly avoid in the future.”

Helpful Report

Posted 3 years ago

“I ordered an item online and received a message from yodel tracking saying it’s been delivered through letter box . A complete lie , I never received it was home all day and to get to my letterbox you have to buzz my property to get in Tne building as it’s a secure entry . Lies , I’ve tried contacting chat online it just tells me to contact Tne driver . I have called his number fir three days and it continuously diverts . I’ve also left a voice message but have had no luck at all . Never use these what a SCAM !!!!!!”

Helpful Report

Posted 3 years ago

“Dreadful - said that they had delivered my parcel at 9.36 PM when it was an office that closes at 6.00PM. Shambles”

Helpful Report

Posted 3 years ago

“Unfortunately talk talk used Yodel to 'deliver' my broadband equipment. For 2 days in a row they have told me they are delivering it. For 2 days in a row their driver has entered into their system they attempted the delivery and have left a card. They have a tracking service I can see they did this from about 3 or 400 yards away from my house on another estate. Obviously there is no card. When you call them its an automated service. Their Webchat agents take between 2-10 minutes to respond. After an hour trying to talk to said web agents I now have to complete a 40 mile round trip to collect my parcel. Total waste of time.”

Helpful Report

Posted 3 years ago

“Absolutely awful service, paid for next day delivery. A week later no sign if my parcel. You can’t speak to an actual person on the phone, web chat useless just fob you off. I have had a web chat everyday since my parcel was supposed to be delivered but still no help or parcel. I will never again order from a company that uses yodel.”

Helpful Report

Posted 3 years ago

“bad company”

Helpful Report

Posted 3 years ago

“Lost my return parcel not once , but TWICE ! , still haven't found it . Discovered in the small print that it's only insured for £50 , value of the items was £160 , leaving me £110out of pocket . Have contacted them on numerous occasions , got fobbed off with various excuses , DO NOT use this terrible company!!”

Helpful Report

Posted 3 years ago

“Absolutely appalling experience. I paid for next day delivery for a gift to be sent to my friend however it never got delivered and there is literally no opportunity to speak to an actual human about my order so essentially customer service does not exist. Do not waste time and money using this shameful company.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,390 reviews