Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,026 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel delivery driver just brought my computer chair. I asked him if he could lift it in the door for me as it was quite heavy.I am very grateful as he lifted it in Thank you so much young man.”

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Posted 2 years ago

“terrible can't deliver properly and are lazy”

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Posted 2 years ago

“Received my item next day! I can't beleive it😃😃😃 customer service 12 out of 10. Price, can't quibble, thanks.”

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Posted 2 years ago

“Brilliant always same guy and always on time”

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Posted 3 years ago

“Along with Evri they are the worst couriers in the country. But the reason for 5 stars is that when I did eventually get my parcel, the driver "LANILSON" went one step further to get it to me and communication with him was first class. More than i can say about the company who you never get hold of anyone and the online help is useless. Well done LANILSON”

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Posted 3 years ago

“I have found yodel very reliable , I have a lot of delivery’s and had no problems A⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Absolutely shocking. I have no words to describe this Company. They lied when they said that it was at the local depot. Then they lied further when they said they couldn’t deliver it. I then received an email from the Company I ordered with, to say it was being returned to them I have now confirmed they got it back the day after they were supposed to deliver it to me. As if they can move parcels that quickly! I cannot understand reputable Companies continue to use such an abysmal firm. They must lose so much business but when asked to review a product (even if it was never received) they will not allow any comments about the delivery…. Companies need to wake up and change their couriers.”

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Posted 3 years ago

“Lovely man who delivered my parcel this morning. Polite and well mannered Jo Collings”

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Posted 3 years ago

“I’ve never had a problem with any of my Yodel deliveries. I’m emailed with tracking and can update to a safe location. Every time I do this my parcels tucked away. I don’t think people realise that how hard delivering parcels can be especially if addresses aren’t clear and easy to find.”

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Posted 3 years ago

“Posted several parcels with company all delivered well”

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Posted 3 years ago

“Ordered a jacket on next day delivery from Tu. 3 days later no sign of it. The useless tracking system just says incomplete. Phoned Tu and cancelled the order. Top marks to Yodel for incompetence..”

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Posted 3 years ago

“6 parcels been at my local depot and out for delivery for 7 days. Web chat is rubbish , tried phoning and was told to go to web chat . My deliveries go to safe place so whether anyone in isn’t a issue . I’ve stopped using yodel to send my own parcels as takes days for collection from parcel shop . Avoid rubbish”

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Posted 3 years ago

“Received my order a day early, and I was informed of this. Delivery driver Sandra was excellent. Thanks.”

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Posted 4 years ago

“Yodel delivered my parcel 1 day early which is great, thank you. On the other had there track dose not work as I tried several attempts to track my parcel but on the yodel tracking site it stated it that they hadn't received it yep, funny that is as we already have it.”

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Posted 4 years ago

“I’ve had 2 parcels delivered by Chris ; he was the most pleasant delivery man I have had and his cheerfulness brightened up my day, 😊”

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Posted 4 years ago

“Our delivery driver is amazing he’s always full of beans and makes our day his name is Ian but I call him Jocken as that’s his German name he is inspiration and a gentleman”

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Posted 4 years ago

“Didn’t ring the bell left card no number to phone. I keep my car in the garage maybe thought we were away. I never had a problem with other carriers. Used tracking number but no use.”

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Posted 4 years ago

“Yodel made me very unhappy and angry. My package was delivered at 08.46 this am. No card was left, the Jiffy bag contained the delivery note order summary, but the closing flap was 3/4 unstuck and the contents missing (a box of nutrient tablets). I spent hours trying to speak to someone, the driver was no help at all. I tried several different tel nos, but only got automated voices who avoided any relevant questions. Given E mail address was not recognised - so another dead end. ‘Customer Service’ is a joke - worst service ever. I would NEVER use again 👎👎”

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Posted 4 years ago

“Brilliant drivers, very helpful and kind, excellent service.”

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Posted 4 years ago

“This is the worst company ever. I will never use their delivery service again. Paid for next day delivery two days ago and now their app and tracking services are unavailable. Disgusting.”

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Posted 4 years ago

Yodel is rated 1.1 based on 7,026 reviews