Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a genuine review. Having previously had bad experiences with Yodel I was wary when I heard my parcels (4 of them) would be delivered by them. On the delivery day for each one I was able to contact the driver via their website (by text a fab feature) and give delivery instructions. The driver messaged me back to say my parcel was with my next door neighbour. Excellent service from Russell the delivery driver.”

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Posted 5 years ago

“The best. Nothing more to say.”

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Posted 5 years ago

“I have used Yodel on three separate occasions and I have always found their service to be excellent and reliable! Exceptional tracking system”

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Posted 5 years ago

“I made a purchase on line at this very difficult time. The purchase I discovered three hours after ordering was not as described. I sent 9 emails to the company with no reply, 3 days later I was advised the parcel was on the way even having cancelled it. I contacted Yodel and was connect to Ashish within 10 minutes the problem was solved with the parcel being returned. Wonderful customer service. Thank you ever so much again Ashish stay safe.”

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Posted 5 years ago

“Got delivery today fastest ebay delivery I've had”

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Posted 5 years ago

“Friendly driver”

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Posted 5 years ago

“I have always ,yes always experienced fast efficient service from our local yodal delivery service,the drivers always cheerful,polite,and helpful, in these uncertain times they are still doing there jobs respecting there customers ,well done the guys that deliver to our Kent town keep up the good work and stay safe”

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Posted 5 years ago

“Fantastic service for myself personally! Very polite woman and talk all the nessecary measurements through COVID-19, (gloves, distance and etc.)”

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Posted 5 years ago

“Ordered some pasta from amazon at the height of the coronavirus ,it arrived exactly when it should have and in perfect condition ,the driver is a star as far as im concerned ,perfect service .”

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Posted 5 years ago

“Fantastic service. Despite the current situation still getting my parcels delivered with a smile.”

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Posted 5 years ago

“excelent service”

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Posted 5 years ago

“If you are looking for a way to track and spy your partner’s phone and activities remotely with ease then try Mr Craig.. I tried this device couple of time’s it worked perfect Tracking my partner and kids location but I need to get more details of my partners phone activities such as text messages calls log emails WhatsApp Fb pictures videos remotely and all that I told to know why he’s been keeping his phone from me and smiling with full attention whenever he’s chatting... I told a military friend of mine bout this and he referred mr Craig to be a professional on it CRAIGCYBERGHOST (at) Gmailcom I contact him on the gmail provided and provide him with my partner’s phone number and I’m so happy I found a professional hacker like him who helped me gain access to my husband’s phone activities remotely I can access his text messages calls logs pictures videos emails WhatsApp FB Snapchat and all social media Mr Craig made me know and see a lot on what my partner been doing behind me you can always reach him for help if you need help on similar issues”

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Posted 5 years ago

“Hi I was notified about the delivery of my parcel. I then realised I had given an incorrect delivery address. I visited the Yeovil depot. The lady I spoke to, could not have been more helpful. She contacted the driver and arranged for the parcel to be delivered to the correct address. Fantastic service From Dave Moore-Tabb a happy customer”

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Posted 5 years ago

“Had quite a few Ebay deliveries from YODEL, never had any real problems! just picked it up at depot if I wasn't there on the day!”

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Posted 5 years ago

“I receive a really good, polite and pleasant service without fail. There is also the option to email or speak to the driver. "I really can,t fault yodel"”

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Posted 6 years ago

“Very helpful a”

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Posted 6 years ago

“Friendly and very helpful”

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Posted 6 years ago

“Parcel states delivered but no parcel. Customer service very poor as they promise to update you but you have to do chasing and still no parcel with no idea when I'm going to receive it or if I ever am going to receive it.”

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Posted 6 years ago

“Fantastic service. Always on time during the given time slot. Great customer service from delivery drivers also.”

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Posted 6 years ago

“Our Yodel driver is great, very friendly and super efficient. Even if our parcel has wrong address details, he takes the time to work it out and deliver on time. Excellent service ! Thank you !”

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Posted 6 years ago

Yodel is rated 1.1 based on 6,789 reviews