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Yodel Reviews

1.1 Rating 5,377 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

1.1

Based on 5,377 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 13th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel could make me happy by never handling another parcel destined for me. Yesterday they managed to break a ceramic vessel by throwing it over an eight foot gate today another issue. A different parcel came all the way from China to Hatfield and then....... eaten by snakes. To get through to the webchat 'adviser' is hopeless and when you do the level of communication is appalling. In fact everything about this shower of s..t is appalling.”

Posted 5 years ago

“very good service quick delivery hope to shop with you again”

Posted 5 years ago

“Friendly and fast deliveries always pleasant when they deliver your items”

Posted 5 years ago

“i have had quite a few deliveries from yodel and there drivers are cheerful respectful and very polite not many firms can say that about there drivers yodel should be very proud of them”

Posted 5 years ago

“Friendly Drivers! Accurate updates and tracking! Very good customer service!”

Posted 6 years ago

“I was out when parcel was delivered but I received a text informing me that the parcel had been delivered and left in a safe place. When I got home there was a note through my letterbox with instruction regarding where my parcel had been left. Precise instructions given and a thoughtful safe place chosen to leave my parcel. Thank you Yodel!”

Posted 6 years ago

“we were not expecting our order until the 14th. It arrived on the 13th while we were out. A note was left and the next day our order arrived exactly as the tracking predicted. We were very impressed...well done”

Posted 6 years ago

“was able to understand basic instructions”

Posted 6 years ago

“The early service reputation of YODEL from their beginnings always put me off using them, however I have used them on many occasions to have parcels delivered to me. Always happy with the service, parcels always in good condition. 10/10.”

Posted 6 years ago

“I always order from very I've never had a problem with the delivery service the yodel delivery man working in Rochdale is always on time and he is always helpful, Thankyou.”

Posted 7 years ago

“My parcel was delivered to the wrong address although the correct post code was on it. I spoke toVuyolwethu at Yodel who immediately rectified the error and arranged for the driver to return and pick up the parcel. I have only praise for this employee.”

Posted 7 years ago

“Yodel has always been an excellent service, polite, goodnatured and most helpful. I would recommend them.”

Posted 8 years ago

“Our elderly Aunt in France sent us a parcel via a London company, to her niece who lives in Staffordshire UK. The Aunt put the wrong address on the INTERNET ORDER FORM, and could not afterwards tell the niece the reference number given. The parcel involved became overdue for delivery. On speaking to the customer service team on 0844 755 0117 and explaining the scenario, they pulled out all their investigative skills to trace the parcel. The yodel driver delivered the wrongly addressed parcel the next day. WELL DONE EVERYONE INVOLVED AT YODEL. (September 2015)”

Posted 8 years ago

“Reading reviews of Yodel after having ordered my item already left me very sceptical. However everything the tracker system stated was in-check with that was going on and I received my item a couple of days before the allocated date. I had no trouble with the delivery being tampered with, delayed etc.”

Posted 8 years ago

“We always get the same driver and he his polite and very helpful and usually the parcels arrive sooner than expected. I can't praise him enough. I don't know why this company get such bad reviews, it is a mystery to me. Maybe all the other drivers are rubbish, i don't know. We live in North Wootton, Somerset just in case his boss see this review.”

Posted 8 years ago

“I placed an order on eBay and expected 3 - 5 day royal mail delivery, but I received a text from Yodel letting me know my order would be delivered the next day, providing me with a tracking number. I was pleasantly surprised. A quick google search led to a lot of negative reviews, so I wasn't feeling too hopeful about receiving my order on time, or in good condition. However, the next day, as promised, my parcel arrived intact at around 11am. Good service. Hopefully this can provide some hope if you're expecting a Yodel delivery and have heard bad things.”

Posted 8 years ago

“I would like to thank my Yodel delivery lady, if i get a parcel delivered by Yodel i know i'm going to get it unlike some other services i'v had to deal with . she is always polite and respectful its a pity all other services don.t have a delivery person like this .i don.t know her name but on package there is a no 7720 pete 36 please thank her for me . a happy customer”

Posted 8 years ago

“I never tend to write reviews however today My driver went beyond their job role. Very friendly, smiley, always on time. I believe people only write reviews when experienced a bad service but we never compliment or write positive feedback when we receive a good service.sad really. Great job! Always spot on a+ service. Shipwright - se london”

Posted 9 years ago

“I just love my new lady driver :) thanks yodel lol....i shall be ordering more from very”

Posted 9 years ago

“I have to disagree with people's comments on here, i have had the same yodel courier driver for a while now and have never had a problem and when she does not deliver my parcel the replacement couriers are also very pleasent, i live in a small estate and all my neighbours have agreed that yodel are good couriers we have never had a problem and have always received our parcels and if we have not there has always been a note left, i will continue to use yodel as i am happy with their service..”

Posted 9 years ago

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Yodel is rated 1.1 based on 5,377 reviews