Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm in real trouble here, my order never arrived and Yodel's help chat employees have been kind and worked hard to resolve the issue, but the delivery-person interview that was arranged resulted in the delivery person reporting a delivery 'to the customer', with a brown door. My door isn't brown and now nobody has offered to help me anymore. The driver has delivered my product to the wrong address, a human mistake, but now I'm worried its lost! Yodel then just closes the issue, that's a really bad setup, now I don't know whom to turn to or where my parcel ended up, which isn't fair to the sender (Yodels customer) or me, the recipient. Never experienced this with DPD or other delivery service, really strange”

Helpful Report

Posted 2 years ago

“Ordered a label and received a code. Spoke to the customer service online make a change in the address, and the whole process seemed seamless...until I went to scan in the shop and the label didn't work. Spoke to someone from Yodel.co.uk who said they only handled the delivery and to go back to Yodel direct as they issue the label. Wasted almost 2 hours back and forth on chat before getting a new label. The new label oddly, has the same code as the previous one, and the Yodel agent (Rob) assured me it'll be alright. Nope, I went to the shop and it wouldn't scan again. I contacted the Live chat again and spoke to another agent (Angela) and explained to her I needed a refund and to speak to a manager as she insisted that the code was going to work. While waiting to hear from her manager, she abruptly ended the conversation. No goodbyes, no explanation. I have all the transcripts of our conversation. Called Yodel on their hotline who said they can't help as they only deal with delivery. Went back to chat and told me the code should work when it doesn't. I have since requested for a refund and will go with Evri. Appalling customer service”

Helpful Report

Posted 2 years ago

“I would give Yodel zero stars. I took time off to wait in for my delivery today only for the tracking to say "attempted delivery" which is a lie or the driver had gone to the wrong address and wouldn't be the first time Yodel has delivered to the wrong address. Its a very shady company who couldn't care less, extremely poor customer service. I will not be buying from retailers who use Yodel in the future.”

Helpful Report

Posted 2 years ago

“My order was supposed to be delivered today between 16:56 and 18:56. The last two hours of tracking showed me that the delivery driver was at the same place, approximately 5 miles away from my address and I was supposed to be the next stop. It didn't happen. I checked again and this time it was saying 'Sorry, we missed you." The worst delivery company. Unprofessional and unreliable.”

Helpful Report

Posted 2 years ago

“Awful, took a day off, phoned late afternoon to be told the parcel went on van then was taken off! Will recommend sellers change delivery company and wont but anything from company using yodel!”

Helpful Report

Posted 2 years ago

“I had an email from YODEL telling me my parcel had been left in a safe place on my porch , I have no porch and it was small parcel thstbwoukd of easily for through my letter box. You phone and can't speak to a human. This company are totally unethical and dishonest.”

Helpful Report

Posted 2 years ago

“awful customer service. No reason for no delivery and pre-defined script responses.”

Helpful Report

Posted 2 years ago

“Shocking delivery service out for delivery last Thursday with a two hour time slot then told won’t be delivered today, then the same on Saturday to be told there’s another delay and it would be delivered on Tuesday, I won’t hold my breath. There should be more accountability for these companies, I will not buy from any more retailers that use Yodel.”

Helpful Report

Posted 2 years ago

“Received a email letting me know my parcel is coming today I stayed in all day and night nothing checked my parcel's journey your parcel on its way but driver experienced a short delay rubbish his company is useless.”

Helpful Report

Posted 2 years ago

“Once again Yodel made a complete mess of a straightforward delivery. It's not the first time that a retailer has sent a delivery to me via Yodel and once again the delivery was not made but marked by the driver as delivery attempted. This has happened with multiple retailers such as Argos, GoodPairDays, Etsy merchants, eBay sellers, etc. so my advice to anyone looking to send an item which needs to be delivered reliably would be to use another company as Yodel at their best seem to make Hermes seem like the best company in the world and we all know how bad they are”

Helpful Report

Posted 2 years ago

“They are crap How can an item from west London to east London take more than 8 days is beyond me. Are they sending it via china or by seagull mail.”

Helpful Report

Posted 2 years ago

“Yodel said they had attempted delivery a week ago. I was in, noone attempted to deliver parcel at 9.18pm (past thsir delivery time anyway). No card left so wouldbt have even known they were attempting to deliver as no communication whatsoever. Rescheduled to today and waiting in 7am-9pm with two young kids. No shows again. Appalling service.”

Helpful Report

Posted 2 years ago

“A week's delay, lies about the delivery of the package and a package thrown into the neighbor's house. disgrace”

Helpful Report

Posted 2 years ago

“Avoid this company at all costs waited all day until 9pm still not delivered stupid tracking system that updates every 2 hours i dont know why big companies use yodel”

Helpful Report

Posted 2 years ago

“Worst couriers ever. Their driver has taken my parcel and marked it as delivered”

Helpful Report

Posted 2 years ago

“My parcel went to a different address the courier put it on someone else’s doorstep and took a photo ! I showed evidence of my own door number and photo of my front door stating that I live in a flat and do not have a porch or dogs as photo showed ! I’m still waiting for my parcel because of couriers mistake ! I can’t get through to customer care it’s automated ! And can only chat to a bot on live chat telling me to be patient ! How bloody rude when one of your thick delivery drivers placed it at the wrong address ! This company is absolutely diabolical ! Get some real people for godsake!”

Helpful Report

Posted 2 years ago

“I ordered an item on 18 March from a Company in London. The Company posted the item quickly and despatched it to Yodel within 24 hours. The item was at the Yodel depot for over a week before it was delivered on 28 March. A poor service.”

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Posted 2 years ago

“The usual shocking service. The parcel is now three weeks late with no resolution in sight. Will never order from companies that use yodel ever again.”

Helpful Report

Posted 2 years ago

“absolute joke of a company, I have a parcel which i paid next day delivery for , BECAUSE IT WAS URGENT! they jsyt aren’t interested when it’s not delivered ,lie to save their own necks. Told me my address was incorrect then gave me the actual correct address as on the parcel , so it was correct. incompetent company”

Helpful Report

Posted 2 years ago

“This is not the first time but intend not letting this go so why, WHY, is EVERY item bashed. Latest delivery, the driver fine,,but box has usual holes, rips , this is a gift so dread to see what happens when opened next month. Do the Yodel warehouse staff play football with the parcels ? Can Yodel not pay a supervisor to oversee staff ? The only company that delivers battered goods, in future when buy I will NEVER buy if company using this disgrace of a company. And the one star was for the hard working driver who has to put up with working for a cowboy outfit, this company will be in the news, a certainty.”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 7,027 reviews