Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,431 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,431 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

D Bunes

Tim

236

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite simply yodel and Hermes are incapable of delivering any thing on time don't understand why any small business use them as it reflects badly on them .”

Helpful Report

Posted 6 months ago

“Delivery slow but OK. My concern is that you cannot rely on any live chat or telephone messages about delivery dates. I was repeatedly assured by more than one person on the live chat that although the telephone message and website said that the parcel was still in the "local depot" it was "with the driver" and would be delivered that day. I made important arrangements in reliance on their assurances but it did not arrive. I was happy to pick it up from the depot myself to avoid further delay, but was told that this would not be permitted. This is not the first time I have wasted days of my time messing around with Yodel. If I had realised the seller was using them I would have sourced the item elsewhere.”

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Posted 6 months ago

“Waited for delivery told they couldn't find order. Then I found it delivered to a completely different address.”

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Posted 11 months ago

“Specifically asked for parcel to be delivered to a neighbour. Double checked that it had been changed. Parcel was still left outside front door in pouring rain”

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Posted 1 year ago

“1 part of my parcels were delivered and the other part is sat at the delivery depot which it should have been delivered today.. when phoning yodel with the tracking number it said it’s been delivered, would actually be nice to talk to someone instead getting an automated voice message as I’m in need of the other part of the parcel today”

Helpful Report

Posted 1 year ago

“Unreliable. Left me waiting from morning till 9pm on the latest expected date, did not arrive. I contact yodel on live chat to bring this up and today, the day after latest expected date. I did not receive a predicted time. I’ll probably have to wait till 9pm again.”

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Posted 1 year ago

“My main concern is that their app is useless,not updated..The only ..sole contact with Yodel in Peterborough is the drivers number which is not reachable”

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Posted 1 year ago

“My parcel was delivered on time. The parcel was left under the doormat and in tracking it was documented a "delivered in a safe place". Although the parcel was very small and hardly visible I would not describe this as a safe place although in fact I did not even see it myself. Not note was left with the safe place and there was somebody at home at the time of delivery. Customer service per chat was fairly good. Quick responses.”

Helpful Report

Posted 1 year ago

“Tracking is totally erratic - changing from 'at depot awaiting delivery schedule' to jumping back two days prior to basic 'in transit'. Five basic 'In transit' / 'Enroute' entries is not helpful either. And, if you use another Yodel tracking page, you get a different picture yet again. Total shambles in short.”

Helpful Report

Posted 1 year ago

“1 parcel was suppose to be delivered by now, it’s still in transit and clearly has been lost, another parcel says out for delivery from 7 this morning but still hasn’t been delivered , terrible”

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Posted 2 years ago

“Ordered three packages on different dates over the last month, delivered by yodel, the delivery times are quite long, so far from package collection to delivery is 13 days.”

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Posted 2 years ago

“The first time Yodel tried to deliver my parcel. by the time I'd gotten to the foyer of my flats the driver had gone. Second delivery attempt today I was supposedly next in the LINE for delivery according to the tracking that was 2 and a half hours ago since then the driver who by the way pulled up outside before deciding not to deliver TO ME has been busy delivering everyone else's parcels.”

Helpful Report

Posted 3 years ago

“My parcel was 2 days late so I messaged customer service who were very helpful I must say. Parcel arrived then 4 days after the estimated due date which was fine once I knew it was still going to be delivered. Only unfortunate thing was that the box seemed battered, luckily all items from my order where still in the box and thankfully not damaged as they are Christmas gifts”

Helpful Report

Posted 3 years ago

“At first it took the seller almost a week to hand over the parcel to yodel (not yodels fault, obviously) but then it took Yodel 2 days to get it into delivery. It was marked as out for delivery around lunchtime. I was number 34 for that day, estimated delivery time between 6 and 8. It is now 9.15 I am still number 15 and the driver hasn't move since 8. Before that I could see him moving across the map in slow motion. 14 parcels 6+ hours? That's a joke.”

Helpful Report

Posted 3 years ago

“Quick delivery and the item seems fine but the man delivered when I was out and took it upon himself to wander around the property, leaving the parcel in the back garden. Was he looking for a safe place to store the parcel, or have a good nosey around? He probably looked through my windows too. I feel slightly violated. They shouldn't be allowed to wander..I would have gladly picked-up the parcel.”

Helpful Report

Posted 3 years ago

“Estimated delivery was monday , nothing! Tuesday waited in then noticed card on doormat, sorry I missed you ? Didnt even ring doorbell, now had to rearrange another delivery, no person to talk too, no telephone or text from yodel Even though they have my contact details.”

Helpful Report

Posted 3 years ago

“I got home today to find my parcel in my brown bin which currently has grass cuttings which smell dreadful. Lovely sunny day and places could have hid. Very disappointed.”

Yodel 2 star review on 15th September 2020

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Posted 3 years ago

“Parcel arrived today, nobody rang the doorbell, nobody knocked on the door, a card was pushed through the letter box saying my parcel was under camper van (as requested)!!!. I DIDN'T request my parcel to be left under my downstairs neighbours (Who I do not get on with) camper van Thank You Very Much. How can you tell I'm not happy.”

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Posted 3 years ago

“Packaging arrived ripped opened and box inside was damaged”

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Posted 3 years ago

“Box arrived half open. It was two sacks of compost and should have been delivered down the drive to back door as stated on the Label. I state this option as I'm well over 70yrs and not in good health. So had to drag them through house and out into garage.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 5,431 reviews