Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,342 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel delivered my parcel to the wrong address and haven't told us anything about why it was left at a different address on a bench and it has now been a week since the parcel was lost and all we have had is excuses from the "Customer Excellence Team" at Yodel in numerous emails, explaining why they cannot look into why it was sent to the wrong address. We have had lots of missing and late parcels when Yodel is the carrier that I wonder why any one still uses their service. Poor delivery and even poorer Customer service.”

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Posted 9 months ago

“Everything”

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Posted 9 months ago

“My delivery seems to be stuck somewhere in their system, the tracking information says it was collected by their courier 5 days ago. The automated systems and web chat are of no help and it is impossible to speak to a human, I always have problems when Yodel are delivering to me.”

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Posted 9 months ago

““Sorry we missed you” Mind boggling tracking information and a string of failed deliveries. Again.”

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Posted 9 months ago

“One of the worst services is Yodel. I ordered the parcel, it never to came to my house and specifically told them I am leaving the country. I would never recommend anybody to use their services. Even once you complaint, they don’t take any actions. I had to come to their depot which like 2 hours away and still they didn’t had my parcel. Highly unprofessional and even the staff is not great.”

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Posted 9 months ago

“The driver is rude and abusive. He smashed all my parcels because he didn't want to bring them to my door. The threw a 20kg box at me, injured my foot and it ripped my finger nail back to bad it was bleeding. I am disabled female and I will be reporting him to the police for assault”

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Posted 9 months ago

“Given delivery slot of 18.09 to 20.09 and then got message that delivery was attempted at 17.28hrs but we were not in but we were . Then got tracking message saying delivery attempted at 16.28 but we were not in . Useless and inept why anyone would jeopardise their business by using Yodel I do not know Delivery then made”

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Posted 9 months ago

“Said you had delivered my order 20th August but you haven't can't get any pictures of the delivery from you absolutely rubbish service from you. .JD0002210674449288”

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Posted 9 months ago

“Twice I have had to have a purchase delivered by Yodel. It takes at least 5 days from the date of purchase, and then when the day comes, I am at home waiting for the delivery, I just see a message ... sorry we missed you ... the driver didn't call me, no missed delivery card dropped to.prove they got to my flat ... I go on live chat, no one responds. I honestly wish Campers would change the courier they use for delivery from Yodel to a more efficient company.”

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Posted 9 months ago

“Promised delivery four days past and still not received, impossible to actually speak live to a person”

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Posted 9 months ago

“Terrible delivery service. Customer service are like robots. If you actually want to receive your parcel, avoid them.”

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Posted 9 months ago

“Sat in waiting all day for my parcel that was out for delivery on there van to find out the driver said he could not access our block of flats , utter rubbish as we wanted the shipment for the bank holiday weekend and cancelled the day waiting for the delivery, always a nightmare with Yodel but never with EvRi 😡”

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Posted 9 months ago

“Shocking company. Zero customer service and their drivers tell lies. I have spent 3 attempts and over an hour trying to contact their ‘dead chat’ line. No one is there. DO NOT USE this hopeless company”

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Posted 9 months ago

“Pay £100 for a next day Saturday delivery, Which they say is being delivered then cancel and say they are too busy to deliver my parcel, Even worse they cancel another two also to be delivered that day! Why sell a service you cannot provide?”

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Posted 9 months ago

“Worst delivery company out there. Delays then lost items then lies as to what happened. Awfully frustrating experience that I’d never wish on anyone, maybe except Yodel management… If your seller uses Yodel I’d buy from elsewhere…”

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Posted 9 months ago

“My parcel was due to be delivered on the 22/8/2024 on the 23/8/2024 they said they had it at their Kilmarnock depot so I phoned them, automated message and when I gave the delivery code it said it wmight be delivered on the 27/8/2024, absolutely unacceptable yodel must be the worst delivery company on planet earth and I will never again order with a company who uses them because they are completely useless”

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Posted 9 months ago

“Just a general comment. Out of four Yodel deliveries There was one parcel broken ‘undeliverable’ at the depot.One item was contaminated and ruined by WD40! One was delivered satisfactorily and yesterday delivery ‘between 1500hr to 1700 hr Never arrived.. Checked the tracking which indicated it was back at the depot awaiting next driver! FFS!”

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Posted 10 months ago

“Terrible company 0 stars. Drivers are useless do not use them. Zero customer service”

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Posted 10 months ago

“Can never get through to customer services ..close on a Monday and tracker numbers never work ..delivery drivers just dump your parcel anywhere just do t care this is one of the worst delivery companies going no wonder they get so many complaints and poor ratings”

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Posted 10 months ago

“Rude, could not be bothered to deliver to me, up my steps, so she got in the van and took my parcels with her, told Robert Dyas that it was damaged, which it wasn’t, lazy rude and would never use again”

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Posted 10 months ago

Yodel is rated 1.1 based on 6,342 reviews