Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,002 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was , the delivered did not delivered my purchase but they recorded it that they delivered it , but that was not fair to me.”

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Posted 6 years ago

“worst delivery service ever. I bought a graphics card from ebayer and was promised delivery on the 17th. The item never arrived. I spoke to yodel through webchat and each day the item was 'on its way' and yet it was never delivered. Eventually, yodel returned the parcel to the sender and I'm waiting for a refund -- which seems to take for ever. I'm shock how this courier service is still in business.”

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Posted 6 years ago

“How is this company still operating. Agent saying they have not received my parcel yet two other companies are saying they have. Thieving, lying a@#£holes”

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Posted 6 years ago

“Yodel are saying that they have still not recieved my parcel after 17 days of it being dispatched. Two parcel I have had through them one hasn’t turned up and the other was 10 days late”

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Posted 6 years ago

“Yodel delivered my package to completely the wrong address even though it had the correct address and postcode on the package. It was only because the sender had added my phone number on the back of the package and the gentleman who Received it lives 1/4 of a mile away kindly rang me and I went to pick it up. Shocking service”

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Posted 6 years ago

“Have had problems with receiving my parcels twice in the past year. The driver's forging signature and saying parcel has been signed and not leaving the parcel . Second time leaving the parcel on the driveway and once again driver signing himself to so say i have received the parcel when i wasnt even home made a complaint to say driver shouldn't of left the parcel on the drive away and shouldn't of signed to confirm i received the parcel when i wasnt even home was told that someone will get back to me but it has been 5months and i have not heard anything back. I wouldn't recommend yodel.”

Helpful Report

Posted 6 years ago

“Had problems with yodel twice in the last year. Made an online order from footasylum. First time around didn't recieve my parcel yodel driver said that left the parcel was left with neighbour and a card was left but no card was posted investigation was done and it was proved the neighbours were not at home. Second time parcel was left on the drive for everyone to see and the driver did a fake signature saying that i had signed for. A complaint was made to say the parcel should not of been left on tje driveway and by the signing on behalf of a customer without customer's consent or knowlegde was fraud was told that someone will get back to me but it has been 5 months and haven't heard anything. Would never recommend yodel.”

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Posted 6 years ago

“one of the worst company to deal with. my parcel is stuck , showing on the system but not going anywhere. shameful service”

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Posted 6 years ago

“Awful company will now go out of my way to to use this company. Argos and you have coursed me nothing but stress and anxiety. To braking point. You have been the most stressful part of lockdown and considering I have a sen child a new born and a asd husband that took some beating to win the most stressful part of lock down! Awful company awful staff. Think you have to be heartless to work for such company”

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Posted 6 years ago

“Firstly, delivery was not made and courier delivery driver failed to inform me of the fact. When tried to rearrange delivery, webchat advisor who's name was Mtikazi was incredibly unhelpful, did not know their own working times, tried to falsify facts and was incredibly rude. Overall terrible experience”

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Posted 6 years ago

“No customer service, no package, no help”

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Posted 6 years ago

“Company lies. States that they could not gain access to deliver our parcel. Drive gates open and we were in all day. That was 2 days ago and I still dont have my parcel. I will NEVER use Yodel again or buy anything where the seller uses Yodel. This company is a NIGHTMARE!!!!!”

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Posted 6 years ago

“Disgusting company. They must employ a load of thieves. Looking at so many other reviews and it's the same problem we have had. Told parcel was on route, so waited with the door open and was in and out of garden. Then was told it had been delivered, at no point did anyone attempt to deliver the parcel. Only way to contact them was webchat and was told it has been scanned as delivered and there was no proof apart from drivers word. So basically called us liars, and have covered up someone's theft be it the driver or during sorting. Never ever use this company! And do not buy anything from companys that use this disgrace of delivery service.”

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Posted 6 years ago

“Ordered from vetsend.co.uk on 14th April.Parcel from Holland. Virus-OK-delays expected. Tracked my parcel this morning-delivery time 1p.m.-3p.m.Using Yodel's tracking system. Great, until 3p.m. What did I receive-driver unable to locate my address. 15 bl**dy miles from his depot ?? Am advising the seller to change his courier. What a bloody charade by Yodel.”

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Posted 6 years ago

“The worst courrier in the UK don't know how they are still operating absolutely disgraceful”

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Posted 6 years ago

“seems like they’re taking everything that’s going on right now as an excuse for awful service. Parcel was delivered on Monday however was most definitely not. They won’t even investigate this - and by the looks of on twitter this is the same for a LOT of other people... they also took 2 days each time for a reply”

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Posted 6 years ago

“dreadful customer service. Failed to deliver package in stated time, then failed to rearrange it. Provided a phone number for their courier that was not in service. I now refuse to use any internet vendor that uses yodel for delivery”

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Posted 6 years ago

“they only got one star for actually delivering to the correct address unfortunately they delivered an empty box the outer package had been carefully cut the inner package removed and the device removed from it then the empty box replaced. the parcel had been left on door step and driver quickly away.Yodel replied parcel was intact end of investigation condoning theft.”

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Posted 6 years ago

“Yodel have no idea what has happened to my parcel. First it was delivered, then it was with the courier for delivery the following day.....no one seems to have a clue and apparently it’s being scanned incorrectly. The incompetence of Yodel astounds me. Two hours to speak to someone in customer services to be told there was nothing they could do as they didn’t know what had happened, then they decided they could contact the driver because he had the parcel but just wasn’t delivering it!”

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Posted 6 years ago

“The worse shipping company ever!! Takes forever and I still didn’t get my package yet!”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,002 reviews