Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never deliver anything on time and bad communicators”

Helpful Report

Posted 3 years ago

“I wish I could give Yodel no stars. I order wine from Laithwaites on a fairly regular basis. I also suffer from osteo arthritis so the cases have an instruction on them that they have to be left outside my Flat door which is on the first floor. Alas on Friday this was ignored and the case was left in the lobby. I rang the complaints line and was told that he would be made aware of his mistake. I expected that he would return and put the matter right But no. It was suggested that someone else in the Flats could carry it upstairs for me. I pointed out when I made a mistake I expected to correct it myself. I have rung the complaints line and spoken to Yongama and Yonela among others in an attempt to get Yodel to put the matter right and have had the phone put down on me a number of times. I now await a call from a manager but I'm not holding my breath. I now intend to contact Laithwaites to cancel and re-order the wine which will make even more work for Yodel. What a bunch of cowboys.”

Helpful Report

Posted 3 years ago

“Total shambles . Parcel was due on the 31st of December . On my app said that no one was home .then next date 2 then 3rd then 4 . Ctv when checked no yodel driver came near . After web chatting yodel I was told the parcel label was damaged and was still in the depo despite my tracker telling me I had missed deliverys . Canceled the order and will not used yodel again .”

Helpful Report

Posted 3 years ago

“They had my parcel since this week Tuesday and Wednesday, and Thursday showing out for delivery each day....absolute lies. Talked to customer services, they are like robots, reading a script.....useless. Making excuses why I can't pick it up in person!”

Helpful Report

Posted 3 years ago

“Impossible to complain. Parcel 3 days in a row tracks as ‘out for delivery’ then ‘contact us’ then ‘back at depot’. Phone number has nothing but automated tracking service despite being listed as their customer service number and Webchat freezes and advisers don’t give any help a bot couldn’t - basically wait in for your parcel… Utter waste of time.”

Helpful Report

Posted 3 years ago

“Delivery today from Aldi. Crockery order was very badly packed and smashed to bits - not happy!”

Helpful Report

Posted 3 years ago

“Consistently awful, even worse than Evri which is saying something. I have literally NEVER EVER had an order delivered without hassle by Yodel. The 'customer service' webchat is a joke, full of people who may as well be bots copypasting the same old script of 'kindly wait for tracking to update' or 'kindly check with a neighbour' (what's with the 'kindly's?), patronising you (they totally understand your frustration, guys) or just cutting you off. Absolute waste of time. Orders NEVER arrive when they say they will and either go 'missing' or sit at the depot until someone decides they can be bothered to deliver it. After a few days of claiming to have tried to deliver after never ringing the doorbell it will then be either delivered to an address 10 houses down from you (your address couldn't be found, they don't have google maps apparently) or lobbed over a random wall in a totally different road. Occasionally you'll get lucky and it will be left out in the rain on your doorstep for any unscrupulous passerby to steal. 1 out of 10 isn't low enough.”

Helpful Report

Posted 3 years ago

“Consistently ridiculous & appalling experiences with Yodel. They mis-deliver, lose, steal (?!) parcels and then claim to have delivered them correctly, occasionally providing absurd blurry photos of dark unidentifiable hallways as ‘proof’. If the driver does make it to your home with the parcel, they never ring the doorbell and then leave the parcel on the pavement where it gets stolen. They have a different excuse for why the item’s missing each time contact is made and never apologise or give direct answers to questions. Like everyone else here I’m flummoxed as to how they keep operating as they do anything but their job. An unbelievable farce..! Currently waiting on a delivery due on Wed, which they say was definitely delivered (complete with the name of someone I don’t know that they apparently delivered to) they also say that it is out for delivery right now… I have no idea what to believe, it’s baffling.”

Helpful Report

Posted 3 years ago

“This company is terrible. I spent a lot of money in a parcel, I received a notification on my phone saying that it was delivered at the "front porch" which in my case means, left it on the street. The parcel wasn't there, customer service is absolutely awful and useless. They said they contacted the driver and apparently was delivered to the front porch (again I don't have a front porch) but they attached a photo where you can't see a thing either than the legs of a person. So might have delivered it to someone, but they don't know. Honestly disgusting service and I will have to report them as fraud to my card as they aren't being responsible for this. Stay away from this company!”

Helpful Report

Posted 3 years ago

“They have lost my parcel and refuse to refund”

Helpful Report

Posted 3 years ago

“Courier repeatedly leaves items on doorstep and refuses to knock the door. I have complained to Yodel previously as parcels will go missing if left on the doorstep. I cannot understand why they refuse to ring the doorbell or knock the door.”

Helpful Report

Posted 3 years ago

“Sat in all fkn day as tracking said " Out For Delivery " Then when I checked at 6.30pm on the 5 / 01 / 2023 it had changed to " At The Depot " , a whole fkn day wasted when I had better things I could have got done today , New year but still the same SH*T* Yodel substandard .”

Helpful Report

Posted 3 years ago

“What a joke company avoid at all costs lied and said delivered and handed to me i have a video door bell cctv no attempt made on camara or door bell i’ve asked all the neighbour wish could give them a Zero rating”

Helpful Report

Posted 3 years ago

“BEWARE OF THIS DRIVER - PATRICK CHOI CONTACT NO. 07897333018. I have been expecting a delivery for a while so I decided to track it today only to find out that the driver has attempted 2 deliveries and claimed that my address is incorrect, baring in mind that this man has delivered parcels to me before!!!!! He is claiming that my address is not findable because I have had to repeatedly report him for leaving my parcels on the floor by the window for everyone to see and potential thieves to steal. Even though I have reported this to senior management nothing has been done and now this man is with holding my parcels and I have no idea how many more he could be with holding. I will be looking into taking matter much further and seeing if there are any legal actions that can be taken against the driver and yodel because these parcels are not just for fun they are part of my job and not receiving them impacts me greatly which I absolutely will NOT tolerate. This man needs to be fired effective immediately I don't understand how yodel are still allowing him to work it's absolutely disgusting and petty.”

Helpful Report

Posted 3 years ago

“I tracked my parcel and it said yodel has delivered it or left it in a safe place I have checked with neighbours checked all surroundings I was home all evening so what a lie I checked their reviews and there’s 1000 of negative reviews avoid at all cost what a scam of a company you can’t contact them by phone and when emailed I’m still waiting 2 months on no response”

Helpful Report

Posted 3 years ago

“Worst company ever 24 hour delivery takes three weeks.”

Helpful Report

Posted 3 years ago

“Sent parcel to the wrong address and sent me a picture of the house it was sent to still claiming that it was the correct address dispite it not being it.”

Helpful Report

Posted 3 years ago

“Marked as delivered so I couldn't get a refund. I spoke to customer services who admitted it hadn't been delivered but refused to send me confirmation and then cut me off the webchat. Customer services phone number is premium rate.”

Helpful Report

Posted 3 years ago

“Got told my parcel would get delivered on Tuesday thought delivery was late cause of Xmas but as Wednesday and then Thursday no delivery so I got in touch with them said it was getting delivered asap wait all day Friday then Saturday got in touch with them again only to be told that infarct they had lost it and I would have to get in touch with my vendor and sort it out by myself so if you ask me there customer service is dreadful .”

Helpful Report

Posted 3 years ago

“I am sad to join the chorus of those that say that 1 star is too good for Yodel. Yodel unfortunately is one of the primary delivery options for some items. There are some delivery drivers that are friendly and respect the fact that instructions have been provided and are POSTED to not leave packages in the lobby of the apartment building where items can be stolen. Despite this, there are other drivers who ignore both the instructions and posted signs and when items are stolen, Yodel customer service sticks to a party line that "item was delivered to the correct address per Sat Nav" - I'm not disputing it was delivered to the correct address, I'm disputing it was delivered to the correct location. In fact the very images that they provide PROVE that the items were left in the incorrect places, often the very sign saying not to leave an item is IN THE PHOTO. Its utterly disgraceful. More infuriating is the consistent push by their so-called "customer service" to check with family or neighbors, because clearly you haven't thought of that before raising an issue. Even assuming I hadn't, the fact remains that the delivery was left where it was not suppose to be left and there is rarely an apology yet alone any ownership of the fact that their drivers do not properly deliver items per instructions/posted signs.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 7,017 reviews