“Just signed up mainly based on other reviews and 2022 award. Given 4 stars overall as found it a bit of a minefield to go through all the parts to read. Also, not sure I would have added hire car extra had I really thought about it. The price given on Compare the Market was for the basic level of cover .I requested no telematics and still unsure if it is part of the insurance or not.”
“Cheaper than my renewal and my usual Go Compare website. Breakdown cover is useless as what is the point not covering wheel changes, so I will be staying with Ping.”
“Great value.The quote was less than last year's premium with my old insurer and 20% less than my renewal quote with same company. Only problem seemed to be site freezing when I tried to pay. Did eventually get it sorted though.Wish I had changed last year..”
“Not happy with my renewal so went through the usual comparison sites. Yoga stood out immediately as being about £100.00 below any others for comparable cover. No brainer to sign up and very smooth process completed in a very short time.”
“Confirmation email was worryingly slow and reset password for a new account is odd. Other than that ok. Website is clear and auto renew is easy to find and turn off which is unusual but appreciated.”
“Price was very good as I like to pay monthly it was good to see the interest rate charged was much lower than many other companies. Overall the process of taking out the insurance was very easy.”
“Process was easy apart from processing payment - my card was declined twice even though plenty of money in account and all details filled correctly - bit stressful having to try and pay 3-4 times with all the scams that are going on.”
“I am an advocate for my parents as they do not have computers or smart phones. With this, I use my email and computer to support them with their life needs. With this, doing a search it needed to be clear, concise and affordable as they are pensioners, and all renewals from excisting insurance companies were not interested in supporting this until we made a choice, thus an influx of insurance brokkers are reaching out to match YOGA. However, my son has been with YOGA and although he had a few issues with finding garages when he needed the service he agreed they were reliable. The process was simple, easy for me but my parents like hard copies of things and there is no where we can request this. Portals only allows the policy holder to request these and emailing me to print out is not a hard copy and costly. So maybe provide the older generation a choice of a hard copy and not assuming everyone has smart phones or computers. Communication is key to a sound honesty customer service and this is important to my parents. So maybe sending them their policies via post would be nice. Other than this the process was all fine, just lacked communications with humans...”
