“You provided one of the lowest quotes for a high level of cover. I have given 4/5 as I would prefer to speak with a company representative in order to clarify specific issues.”
“the price was close to last years instead of the inflated quote we got from the last insurer, only 4 stars as it says you can turn off the auto renew on their website but I couldn't see how”
“Clear and transparent pricing and terms & conditions. Although freebie benefits are basic, so need to upgrade or purchase stand alone policies...e.g. breakdown cover. But this looks to be standard practice across other providers.
All online. So chatbot or an agent if needed.
Only reason to mark down to 4 star is it said you can opt out of auto renewal at the end of the term, which I i then found impossible to locate on the portal. An online chat with an agent sorted this...
However actual scoring for me is only relevant if and when a claim is made...which hopefully won't happen.”
