“Order placed April 30 arrived May 20. No communication, explanation whatsoever. Difficult to get through on phone but eventually did, at my cost. The only emails I received were advertising more plants to purchase. Arrived today well packaged but some plants very mean, not like you advertise making it very expensive. Apple tree too stick like. In future I’m sticking with garden centres.”
“APPALLING CUSTOMER SERVICE.
I received a broken tree that had its branches deliberately snapped to fit in a tiny box!? Which is now dead...it was a wedding anniversary gift!! This is so upsetting to see it broken and now dead.
With its branches intact there was no way it would of fit into the shape of the tiny box it came in.
You garden Ignore emails and delete complaints each day on thier Facebook page. Give me my money back!?😡 it's been almost two weeks with no reply. Disgusting service. Would not use again.”
“Plants this year were poor and did not really take off once potted on. As after 30days no refund was able to be offered.
I also bought the 5 hosta collection and received all 5 of the same variety. When complained they said that as they were not hardy they are not covered under the guarantee!!
Postage slow.”
“Despite being moderate in expectations of delivery given Covid, and the company promising goods with 2 weeks even with the pandemic, I have still not received anything 6 weeks later! There has been absolutely no customer support until being chased several times. I would urge any customer to approach this company with extreme caution.”
“Odered a number of plants, including (from the brochure page itself), 12 Busy Lizzies which should have been Buy 12 get12 free. However on arrival there was only 1 pack of 12 Busy Lizzies. I have a copy of the order placed, but they refuse to send the other pack of 12 unless I send them £6.99 postage, yet that was a definite brouchure price, buy one get one free. There appeared to be no special code to put in. Customer service very poor, arguing and arguing over 1 pack of plants, pathetic!. Incidentally 2 of the Buzzy Lizzies in the pack received were not viable. I would urge anyone considering using You Garden to think again. Cannot recommend them at all.”
“Awful company don't want to know once they have your money !!
My mother spent online over £160 on plants. She ordered 60 trailing begonias as corms. Once they started to grow she put them in her hanging baskets. When they grew some more she realised that 10 were not trailing and 8 didn't grow. She tried phoning and was on hold for 1 hr and 20 minutes so she gave up. She has sent numerous emails and someone finally phoned her up and said as it was past 30 days they couldn't do anything. She was so rude on the phone and obviously doesn't know anything about plants as these take 12 to 14weeks to grow. I phoned them on the number you pay for which was answered straight away!! I explained what had happened and we had contacted Citizens advice and knew our rights and I was told a manager would call me back ,but a week later I'm still waiting.
I intend phoning them tomorrow again and saying we are taking advice from Trading Standards now and we will take action to claim for the plants plus compensation. This is a company who has NO after care and some very rude customer services”
“very poor plants for the cost
i sent a photo of them and one of a full sized one in flower i bought locally they didnt agree they were poor plants !!!
when i asked for a refund I had to pack up and sent back the poor plants
still waiting for a refund
they have lost a customer !”
“' Scammers! Stay AWAY ' Do NOT fall for positive reviews as they cannot be genuine. Read all negative reviews and you can see how dissapointed people are with them and theres no way you even get your money back from them.
The worst company I have ever ordered plants online from. They charged for Jumbo plug lavender and sent me tiny smallest version of plugs. All raspberry canes are super dry and dead. Blueberry rootball is having some kind of disease and all browned and probably water clogged. I have contacted them more than 10 times and never bothered to reply me yet. Also the delivery was delayed 2 weeks and it took nearly a month for me to receive my plants. So I am behind my gardening project for this summer + now I have to buy bigger plants grom elsewhere spending more money! As no time left for plug plants.
I definitely do not recommend this company. I absolutely wasted my money and time for nothing. Since they had advertised in Gardeners World magazine every week I thought it’s a genuine company but unfortunately I was very wrong! Really wish I read online reviews before order from them.
The WORST ever I have experienced!!
Don’t get caught, they will rip you off and go silence.
Now I am going through disputing process with the bank and hope I get my money back at least.”
“Not even worth one star! Paid for items that have not arrived. Tried 3 different phone numbers and recorded message on all that they cannot take calls. No meaningful response to emails so posted on their FB page asking for a refund and message was removed”
“Do not waste your time and money using this company. I placed an order, got fed up of waiting and asked for it to be cancelled and refunded. They held back a delivery charge of £6.99 despite the fact I had not received a single item and now do not reply to email. Use your local garden centre at least you can see what you are buying and take it away with you. NO STARS is still too good a rating.”
“I bought two fuchsia trees
I bought two fuchsia trees on the deal. For a neighbour who is a 80-year-old woman who. She was isolating through Covid and needed her garden done. Unfortunately the trees hasn’t shown any green or any blooming. I’ve contacted you garden customer service. And refused to help in anyway no goodwill Help. The customer service is point-blank blunt and rude. I have never experienced service like this there is other companies like Thompson and Morgan and gardening express that will go out the way and help. I am really really disappointed of this company and I will never recommend it to anyone. It also just rings alarm bells on why did they change the name. They’re just going to damage this one as the services twice as bad and it just keeps you thinking of (Did they change their name because of the bad customer service and reputation they have).”
“Absolutely shocking service. Emailed them having not received my after 2 weeks and was told item was out of stock and no idea when I would receive it. They really don’t care about their customers. Quite frankly, there are much better professional vendors out there so don’t waste your time with these bunch of idiots”
“Have twice ordered a potting table. Got a refund for the first one that didn’t arrive. When I ordered it a second time at the beginning of March with some plants, neither plants or potting table have arrived. Telephoned 5 times with no resolution and written one letter yet have had no reply back to my letter. Pensioner 87 years old can not afford this amount of money which is over £70 that is owed to me! Do not trade with these people!”
“Wish I had read reviews before ordering. Waited weeks for part of my order to arrive which was in a shocking condition. Packaging is woeful. Customer 'service' is useless, despite contacting several times plants I ordered 20 March advertised as immediate delivery won't be delivered until May. Do not waste your money. Wouldn't be surprised if company ends up on Watchdog”
“No delivery of autumn raspberry plants. I have had to phone many times
They were ordered in January. This is a very bad service and will lose you many clients”
“I ordered 4 Magnolia Trees via IDEAL WORLD worth £74 they were dead twigs sent from Holland.
The box wasn't long for the tree so they bent the branches to fit the box.
I am so bloody annoyed never order again could have got same from a nursery for £40.
I also ordered Surfina all very poor quality.
Ideal World are replacing them we will see what arrives.
NEVER EVER BUY FROM GARDEN BARGAINS again.
Company should be shut down just con merchants to the public.”
“Plants were of a poor condition and half were not worth planting. I phoned to find out when delivery was expected as we were away. Email said would be in the next 3-4 days only to find they had been delivered two days earlier. My phone call asking about delivery has cost me £27 as it is a premium line number
Do not use this company - wish I had read the reviews first”
