HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sourced our wallpaper for a competitive price. No delivery charge. Delivery efficient and goods arrived well packaged. Excellent service. Not realising the paper was wider ended up with one roll spare and ,although the Web site said 'full refund ' this isn't so as the company charge £20 to collect and a further amount (£6) for handling. Would definitely order from this company again, but be more careful with quantity needed !”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for leaving your review, it is great to hear that you were happy with the product delivery and the price of the paper. It is a shame that we let you down with the costing of return, with the collection we are working to look to reduce this unfortunately at this time with ensuring that we have the insurance on your goods so that you are refunded if the goods are damaged in transit, and the additional handling fee of £6.95 would be the delivery charge that you would have incurred if your order falls below £95.00 We have taken your comments on board and we will be looking to see if there is a way to improve these charges in the future, we once again thank you for the review and allowing us the opportunity to review our processes. Kind regards, Fashion Interiors.

Posted 7 years ago

“Very happy with product and speed of service.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for taking the time to leave a review, it is great to hear that you were happy with the item that you received. We would love to hear how to increase this to a 5* review in the future, if you would like to let us know please do feel free to email us on sales@fashioninteriors.co.uk Once again thank you for the kind review and we hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 7 years ago

“Really pleased with the service ( ordering and returns). Staff very helpful on the telephone too. The wallpaper we chose looks gorgeous in our dining room and lovely quality. Found the website excellent and easy to use- only reason for 4 stars not 5 was the size of the sample received- A5 is not really very useful. But other than that excellent service all round.”

Helpful Report

Posted 7 years ago

good afternoon Gaynor, thank you for leaving us a 4 star review. We are very happy to read that you were really pleased with the service you recieved and that our staff were very helpful. I'm sure your lovely choice of wallpaper really does look gorgeous in your dining room, please send us a photo if you have the time as it's always lovely to see our beautiful wallpapers and fabrics in situ. I'm sorry that we lost a star because the sample you recieved wasn't very useful to you. Rest assured that all our samples are ordered directly with the suppliers in order to ensure that you recieve their latest stock and therefore the truest colours which would match the wallpaper, should you then go on to order it. As you are aware, our samples are redeemable and I'm pleased to see that you used your voucher code on this order. Once again, thank you for taking the time to leave us a lovely review and thank you for shopping with Fashion Interiors. kind regards, Fashion Interiors

Posted 7 years ago

“I absolutely love the wallpaper which arrived quickly and we'll packed, however I find it a little dissapointing that delivery to northern ireland is an additional £19.95. This seems a little extreme.”

Helpful Report

Posted 7 years ago

Hello Gayle, Thank you for taking the time to leave a review regarding your order, we are over the moon to hear that you have received your wallpaper and that it's exactly what you needed. We do completely understand your frustration with the delivery charge, we are trying to find more cost effective means to start reducing this cost for customers in Northern Ireland and Highlands of Scotland as well. We thank you for taking the time to leave a very fair and kind review. Kind regards, Fashion Interiors.

Posted 7 years ago

HSY is rated 4.8 based on 4,310 reviews