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Zaful Reviews

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

1.6

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

32

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time that I've used the zaful app it has been super easy. There's endless options to shop for for great prices. Sometimes the fits aren't perfect, but I've always had a seamless time making returns and exchanges on the website, and everyone that I've contacted that work for the site has been super helpful for me. I prefer shopping on this app as opposed to shopping in person because its easy, accessible, endless options that you don't see anywhere else, and like I said before...really good prices.”

Posted 4 years ago

“I love Zaful. It is very easy to find clothes that are inexpensive but fit.”

Posted 4 years ago

“Personally I've previously not had issues with shipping. I've loved the items but I can admit the returns process is over complicated.”

Posted 4 years ago

“I shop online all the time and Zaful is one of my go to apps, I always carefully look at the reviews and photos before buying stuff and most of the time what I want comes in looking good! I get a lot of different swimsuits from there with great prices. And even when their stuff isn't up to standards, they have a great customer service team.”

Posted 4 years ago

“I bought a few bathing suits from here and I love all of them. The reason I gave only 4 stars was because some of them did not fit perfectly and I needed to sew them so that I wouldnt pop out of them. I would highly recommend at least trying it once and buying a few suits just to see which type works with your body.”

Posted 4 years ago

“Zaful MAY seem too good to be true, due to its ridiculously low prices and cute items. BUT, I'm happy to say it's an amazing website! Now if you're looking for AMAZING quality, I wouldn't recommend buying from here, but if you're looking for some cute but affordable clothes, then go for it! Shipping was SO fast, (Standard) and it came in exactly one week. The sizing is a little inconsistent, so check people's reviews and photos before purchasing an item. I bought a necklace, windbreaker, and teddy jacket and I'm soooo happy with my purchase :) Definitely buying again soon!”

Posted 5 years ago

“Had a great experience with Zaful and recived very high quality products. I would definitely order from Zaful again. The shipping did take some time and some of the items did not quite fit properly but was happy with the return policy and was fully refunded.”

Posted 5 years ago

“Cheap and good quality”

Posted 5 years ago

“the hoodies I bought came after 5-6 weeks. and after all that wait, they came in very thin material. I have to wear a longsleeve shirt underneath and deafeats the whole purpose of the hoodie.”

Posted 3 years ago

“It came on time, really quick tbh, I was expecting a month delivery time but it came in about 5 days. The clothes I received were of mixed quality, some things were amazing for the price and better than i expected whilst one of my items looked completely different. Overall, I am pleased with my order, however I am leaving this review to tell people not to trust their reviews on their website. If you leave any negative reviews they will censor them. For example, I left a 3 star review on one item and they bumped it up to a 5 star review, and I left a 1 star review on an item and it was bumped up to a 2 star review.”

Posted 3 years ago

“everything made it but I expected better quality”

Posted 3 years ago

“MY ORDER FINALLY CAME! There is hope haha only a month and a bit of waiting, understandable because of the current circumstances + coming from china Don't feel discouraged ( I thought I was being scammed as well ) ordered on april 26th, came on June 2nd overall, expect a month+ days more”

Posted 3 years ago

“i’ve never ordered off zaful before. i ordered on february 25 and started reading reviews and had doubts so i requested a refund twice on march 5. on march 6 i was checking to see if it updated and it said order shipped so i don’t know what to expect.”

Posted 4 years ago

“Everyone. Zawful is literally suffering from the corona virus and are in isolation in their homes. How about we pray for them instead”

Posted 4 years ago

“I usually order off zaful and all my bikinis come in on time within 1-2 weeks. This time I ordered on Feb. 4th and my bikinis are still processing. I believe it’s just because they’re understaffed due to the corona outbreak which I read in one of their instagram comments. I would still totally recommend zaful and I’ll order from them again, just not anytime soon.”

Posted 4 years ago

“Zaful is usually very trustworthy and the clothes are good quality. Sometimes the shipment takes too long to arrive. However, the customer service is helpful and easy to work with if needed.”

Posted 4 years ago

“I have ordered from zaful before no problem, came fast and 100% happy although I did order in January 21st and it’s still processing, maybe this is due to the corona virus? I just hope I have them before the holidays.”

Posted 4 years ago

“I'd why they're taking so long, maybe, it's the CORONA VIRUS”

Posted 4 years ago

“I ordered from Zaful on January 11 and got it February 18th so I was not very happy with it taking so long but zaful did contact me and said sorry for the long wait and gave me coupons, which was very nice. When I got the package it was fine and I'm so glad I ordered a size up because I am usually a small but I ordered a medium and they fit perfectly. So I would recommend going up a size. Overall they have really cute clothes but you just have to be patient with them.”

Posted 4 years ago

“The bathing suits are super cute and I didn't have an issue with shipping but they're soooo small. I'm 132 pounds with size 34C bust and the medium fit for my bottoms but the tops were wayyyy too small.”

Posted 4 years ago

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Zaful is rated 1.6 based on 715 reviews