“they emailed me i gave them the wrong adress and asked me to send the right one and pay a small shipping fee. I send them the correct adress. they did not respond. I send them a ticket and they send the same message they did in the e-mail. then i send another in whcih they said the shipping company would destroy my package if i didnt respond in 3 days and that they would not compensate it. i did not check the tickets for more than 3 days and now i dont have my package or my money. they said it was too expensive for them to let the shipping company return the package to them.”
“I wouldn't give this store a singe star as for a rating, they are out of touch with today's way of doing business. Zero customer service, the customer is left in the dark about so much and the company seems to want to help only those who have questions that relate to pre-sale matters. We feel like we've been robbed by having shopped at this store. Never again!”
“When I ordered my swimsuit from Zaful, it was the longest I have ever waited for a package in my entire life. It still has not arrived and I ordered it over a month ago. Their website is extremely slow and I am never ever ordering a single thing from here again and you shouldn't either.”
“The First time I order 3 items. I got one item shipped right away and received it after 2 weeks. The rest was out of stock and I waited 2 month for them to send 1 and the other they told me they had a restock but they forget to ship one for me and it is again out of stock and they refunded me half of the price. I ordered again on the 10 of March 5 bikinis . It is 10th of May and I still didn't receive anything and the customer service is not helpful at all. The tracking status still the same: In Transit”
“I thought prices were amazing until at the very end when I paid, I realized it was USD not CAD (obviously my fault) thought I was spending a little over 100 but was charged 152 ish on my bank account. I was only supposed to be charged 145 and customer service could not tell me why they took that extra money out and told me to go to my bank after he could not tell me an answer. the money is not a massive deal but stealing? not okay”
“I've never written a review before but I feel like I have to warn others about this terrible company.
After reading promising reviews online, I thought I would try out Zaful. I ordered 3 items which came to £40.
After waiting 3 and a half weeks, my order finally arrived and I was thoroughly disappointed with what I recieved. I have shopped at many budget stores before, and let me tell you I have never come across such poorly made clothing before.
The material used is PAPER THIN, creased all over and as a result sits terribly on the body. All 3 of the garments were covered in loose threads. One of the items even ripped slightly when I attempted to put it on!?
I'm aware this is a budget store, but what they're selling is down right unacceptable. I feel like I've been scammed.
I've attempted to contact them regarding a refund but it's not looking likely (especially after reading some of the other comments on here).
Please, if moneys a bit tight and you're looking for something affordable AVOID THIS STORE YOU WILL BE DISAPPOINTED.”
“Do not shop here!!! I did read the returns info before buying and it SEEMS like they are happy to return for a refund but don't be fooled, they really are not. Currently trying to return my items and they won't even tell me the returns address. They said if I return items I have 2 options (store credit or exchange), like what?! This is not how the world works, you are entitled to a cash refund! Don't shop here!!”
“I will not EVER buy from this company again. my order, (which was 66$), has still not came and it’s been a little over 2 weeks. I’m so disappointed. Even when i try to track, it says it’s not available. I emailed them and they sent the shipping policy. Which says it takes about 6-15 business days. it’s been 19 and still nothing. i’m beyond disappointed i don’t even think it deserves 1 star. it need 0. please help.”
“3 weeks and still no package and no tracking information besides the initial ship date. Customer service says to wait an additional 7-15 while they conduct an inquiry. Not okay.”
“I hate this compagnie. Never purchase on this web site. No statu for delivery, no costomer service. Nothing. I suppose to paie 89$ and they bill me 131 in my bank account. I hate them so much.”
“I spent over $150 worth of clothing . And let me add I did not purchase anything that is not refundable (Is bathing suite etc..) only 4 of my items did not fit . I didn’t think it would be an issue for a simple refund on 4 items when I’m keeping EVERYTHING ELSE (again I spent $150) and when I asked for refund for just the 4 items I was told to keep the items and that they would refund me 30% back of the 4 items ..... I asked why ? There refund policy states “if you are not satisfied with the items received we can easily arrange an exchange or refund for you . We are here to help” Therefore I am very confused as to why I am not being refunded for the 4 items . So if I were to stupidly purchase again and something didn’t fit in just s.o.l ? Then why would I purchase again ? False policy represented = legal actions taken.”
“We ordered 2 swimsuits about a month ago (Easter 2020) and the tracking info still says it’s at a warehouse? We are super confused and don’t know if our package will ever arrive, it was about 32$”
“The customer service is absolutely disgustingly unprofessional.
When I made an order on the 4th of April, it said that it needed 2 weeks to arrive.
It has been slightly over a month and my shipment status has not been updated since the 29th of April, 2020.
Every time i try to contact an agent, they do not give me a proper response. They keep telling me to wait.
Absolutely ridiculous and disgusting service.
Never order from here!!!”
“I absolutely hate this company. I’m so fed up. I spent $70 on swimsuits that took over a month to arrive. Once they got here they were all too small, and it said all of them were true to size. Should’ve known better! One still hasn’t even gotten here and it’s been a good two months. It’s absolutely ridiculous. If you want to wait half the year for swimsuits and have your money taken this is the place. Not to mention the customer service absolutely sucks. I can’t even return them because no one can give me a clear answer. It’s always “wait 24 hours for the support team to answer”!!! I really just wish I could get my money back. I will never shop from this company again. The cheap swimsuits are not worth it. They aren’t even good quality. Zaful with never receive business from me again.”
“I made an order on 03/30 and after a whole month I still have not recieved any update on my order. When I got in contact with customer service I was moved around to about 6 different departments with still no outcome. I never want to order from this site ever again.”
“I placed my oder on the 12 April 2020, two weeks later still it said order ready to be shipped. Throughout the 2 weeks , I have been texting them everyday (maybe 4-5 times a day😣) I ordered before reading the reviews I was just freaked out( couldn’t sleep lol, coz am a student and I ordered with a lot of money) the reviews were just really bad! And their customer service is not really helpful, you basically talking to a robot sometimes but I didn’t give up! They finally told me that they can’t deliver to my country because of PENDEMIC, I then panicked , told them that I want my money back snd it’s very difficult to cancel the order,because it kept giving me error message! So the cancel the order themselves, on the 22 April and they said it will take 14-30 days to reflect on my bank... On the 23 April woke up and my money was in, they refunded me the full amount, which am very happy!it only took on day to refund! But I will never order here again, I have trust issues when it comes to money”
