Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is by far the WORST online company that I have ever ordered from. It's been two months and I haven't received my package. I track my order everyday and it says it's still being shipped out. No update, email nothing. I tried to ask for a refund and CS said that they wont be able to refund my money because my order has been "shipped out" I'm so disappointed I really like this company but I will never be ordering from zaful ever again.”

Helpful Report

Posted 5 years ago

“LIES LIES AND LIES. Do not waste your time and money shopping with this company. Even if you pay for expedited shipping, they will take FOREVER to ship it to you. I paid for standard shipping, which is typically 6-8 business days, but when I contacted customer service to find out why it was late, they claimed that shipping takes at least 8-10 days EVEN WHEN THE WEBSITE CLEARLY SAYS OTHERWISE. I requested a partial refund for the shipping, but they kept avoiding my questions and gave me false promises such as "Oh, we will email your carrier to hurry it up." It's been about 2 1/2 weeks and I still have not received it.”

Helpful Report

Posted 5 years ago

“I made an order about a month ago. They sent me a tracking number and said it was shipped by USPS, but the number they gave me is not valid. I contacted them several times, and their replies range from nonsensical bad English ("immediately responsive") to outright lies ("we will email your carrier to ask them to rush your package"). I placed an order ticket and they change their story and claim they used a shipping company that does not exist (USEXPWD). I'm going to have to see if my credit card's purchase protection can get me my money back.”

Helpful Report

Posted 5 years ago

“I ordered two bathing suits over a month ago and only received one of them 3 weeks later! The order says partial order shipped, and i tried calling them and even messaging them on Instagram to get my money back because this is ridiculous. I’ve gotten orders from China and England faster than I’ve received one item from them. And i didn’t even get both at the same time but i ordered both at the same time! Completely lost my business. And will continue to lose many others.”

Helpful Report

Posted 5 years ago

“Like so many others, my order has not arrived. Disappointed teens. Zalful say it's been shipped so can't cancel. FedEx say they haven't got it so to contact Zalful. The only hope.i have is that I used Klarna pay later so they may be able to help.”

Helpful Report

Posted 5 years ago

“Absolute trash. Ordered something almost a month ago and it has said “label created, not yet in system” since about a couple days after ordering. Try to submit a ticket and you won’t get access to your account to do so. Try to reset your password? Impossible, “the captcha is wrong” (it’s not). Try to sign up through another email to send a ticket that way? “That emails in use” (No, it’s not.) Scam scam scam.”

Helpful Report

Posted 5 years ago

“I made an order back on March 30th and I picked the standard shipping option (5-8 business day delivery). I received the notification that my package had shipped on April 2nd from New Jersey. However, I have received no further updates on it. I messaged customer support, and my first response back was completely in German. I asked for the message to be translated to English, and they did reply in English but with none of the prior information that the had given me. All they said is to wait 10-15 days for them to check with the courier and then they would get back to me. This is ridiculous. I will never be ordering from them again.”

Helpful Report

Posted 5 years ago

“ordered a cute bathing suit 2 weeks ago and was told that it shipped but i checked the arrival date and it’s not until 11/04/2020. all these bad reviews have changed my minds abt this website.”

Helpful Report

Posted 5 years ago

“As someone who has been looking forward to receiving new clothes during this quarantine I was really let down by zaful. I thought it was a legit website and I’d already been scammed by a website previous to this. I made 2 orders like a month ago and it said standard shipping between 5-8 days and I still haven’t gotten my packages. The tracking information always comes back invalid as well.”

Helpful Report

Posted 5 years ago

“I placed an order over a month ago and still haven’t received anything. They said it was shipped a few days after i ordered and gave me tracking info but it still says my package is in china a month later. never ordering from here again.”

Helpful Report

Posted 5 years ago

“No item was sent. Contacted for refund told it would happen 2 weeks later still nothing. Worst scam ever!”

Helpful Report

Posted 5 years ago

“I wish I had seen this site before ordering. 6 weeks ago I placed an order and every time I contact them I get the same response’ “it shipped on 3/11”. They never address the issue, or offer to help, they just ask that I wait. I should have known by the prices. I guess at this point I can consider this an expensive lesson. DO NOT RECOMMEND THIS COMPANY”

Helpful Report

Posted 5 years ago

“ive tried ordering a couple times and it only worked once but it came within 2/3 months. all the other times they let me buy it, never tell me track info, never ship it, then dont give me a refund and then they say they do”

Helpful Report

Posted 5 years ago

“I ordered 3 bathing suits and 2 crop tops and patiently waited for them to arrive, especially with this pandemic going on. Terrible experience. I was told my order shipped multiple times and my order would arrive soon, after 3 weeks when i checked with DHL and my local post office they had never received my package. The customer service is terrible and the only words they say to customers are "I understand you want your package but there is nothing we can do". After being lied to about my package shipping, I filed a compliant to get my money back (which they were not too happy with) and finally shipped out my package and I received it after a month. Luckily, I really liked what I purchased and I made the right decision going a size up (swimsuits especially run small) but I was worried for several weeks if I was going to receive what I ordered or get my money back. I refuse to order from somewhere that cannot assure me I am getting what I paid for. Clothing was great, Customer experience was a mess. Do not recommend.”

Helpful Report

Posted 5 years ago

“Got 4 things on zaful. It came a week late only 3 of the things showed up. Not only that I got a small in one of the shirts in fit a large. Then got a large in a hoodie and it fit a s-m and was extremely trash and itchy. Then when I called to make a complaint they refused to pick up so I tried a different like department and they picked up 10x faster then when I told the guy what happened he was rude and didn’t help me fix the problem at all just told me to write and email.”

Helpful Report

Posted 5 years ago

“I ordered my suits about a month and a half ago and still not here and I got 6 suits and spend $70 I tried to talk to them but they said it should be at my house and its not do not get anything”

Helpful Report

Posted 5 years ago

“Awful! Don’t do it! It’s a scam! Ordered two suits in November it’s now April and I never received them or a refund! Customer service just stopped responding to my demands for the product I paid for or a refund.”

Helpful Report

Posted 5 years ago

“honestly, if you love waiting 3 months for a clothing item, definitely recommend this website. I ordered my items months ago and could not track/view my order for 5 days. Was thinking maybe my items have been delivered to then find out they are still in China. I’ve ordered many items off of this website like bikinis, two piece outfits and more. And the items are very nice and their sizes are very accurate, but shipping is a complete pain in the ass. This past Christmas I ordered some items for my siblings (planned to order them months prior so they could BE IN ON TIME) and came in January. So pathetic DO SOMETHING ABOUT THIS ALREADY”

Helpful Report

Posted 5 years ago

“Horrible customer service. I wish I saw the reviews before ordering anything from this site. Still didn't get my package even though they told me my order was shipped 12 days ago. Still can't get any ansawer about my package anymore.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM ZAFUL. I ordered $55 worth of bikinis and I am 99% sure I did not enter my zip code in wrong, but okay sure I guess I could have made that mistake. Anyways, i contacted ZAFUL to get my address changed and they said that the package was being shipped back to them, but then it was “destroyed in customs“ and that there is nothing they can do to refund me or offer any additional service. “Sorry for the inconvenience!” IM SORRY WHAT?? So I pay you $55, don’t get my package because it’s destroyed, and that’s it? I think that’s the most scammy thing a company can do. Disgusting.”

Helpful Report

Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews