Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 999 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been into your store Trafford centre Manchester asked one of the colleagues for a jacket and he’s literally walking away and I’m chasing him to be told I’ve not seen that for weeks and he walked off Customer service is diabolical”

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Posted 3 years ago

“Never again ! The worest shop ever!!!!!”

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Posted 3 years ago

“No women allowed in men fitting rooms?! Really?! In 21century?! This is totally scandalous sexist and discriminating.”

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Posted 3 years ago

“When Zara accuses you of wearing a returned item when you haven't. I cannot even explain how angry I am”

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Posted 3 years ago

“The worst customer service I’ve ever experienced. If you have an issue, goodluck - will not order from this company who doesn’t value their customers time or communication”

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Posted 3 years ago

“I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara....it was gone...no longer in existence days after I ordered (Zara customer service has no explanation for this)...seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.”

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Posted 3 years ago

“I overheard two employees making fun of two Jewish ladies who didn’t have the online receipt, since they didn’t have smart phones. They were saying “these idiots coming here with their Nokia brick phones asking for reviews hehehe” I think it was extremely rude and very unprofessional.”

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Posted 3 years ago

“Don’t buy from this store! If you have to return anything they are willing to take your purchase back, but not to give you your money back. I am waiting for my refund for over two months now.”

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Posted 3 years ago

“I love Zara clothes, but their online customer service is horrible and shipping during sale season is abysmal. Two of my orders were cancelled/unfindable due to an "error that occurred during the delivery process" and each agent could not tell me what "error during delivery" meant or what the error actually was. And I didn't receive a notification about the error from Zara. I had to contact them to figure out where my packages were. There was no update or email on their end. And the worst part is the delivery service, T'Force. T-Force cancelled 1 package after updating the tracking status, at random, for 2 months. Between T-Force and Zara customer service agents providing script like answers , it was an exhaustive experience. And Zara did not rectify the issue to my liking. They told me since the items I purchased were out of stock they would simply just give me a refund. The agent mentioned she'd pass on my request to accommodate me, but I know nothing will come from her statement. Also, during several chats with their customer service, I was given case numbers to refer if I needed to follow up. When i did follow up with the given case number, they couldn't find the referenced case in their system. Terrible . SMH.”

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Posted 3 years ago

“@ZARA has the worst customer service. First, you messed up my order, and now you are refusing to accept the return. And your store manager at Mall of America cannot be ruder. Horrible experience.”

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Posted 3 years ago

“Do not buy online, I return in store and the refund went back to a gift card that I used and destroyed, loosing 111.28 in the store I was never told that it will be refund to the gift card I wanted a exchanged a service that they don’t have which it doesn’t make sense, I hate this people terrible customer service will never buy from them again I used to spend hundreds of dollars a month, check Mango is a lot better and Express I will post this every where.”

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Posted 3 years ago

“I bought a gift voucher for my granddaughter. Money was taken from my current and credit card…numerous phone calls to resolve. The item was confirmed as paid with credit card and ARN numbers requested for that money. got for debit card then still not sorted as wanted one from credit card which was not disputed….will never shop with them ever. Money and time wasted on my part trying to get my money returned for their error. Sorry does not cut it..Angry the customer services are all sat at home still and resolving issue with someone who is able to explain why an ARN number for the credit card was needed when this was not disputed….Payments need it is not an explanation from a manager.”

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Posted 3 years ago

“I I have been double charged at the Canterbury store £100. I have contact the store and Zara costume service many time, I have been waiting for over 3 months and nobody wants to engage in returning my money. Looks like I need to take legal advice.”

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Posted 3 years ago

“awful Customer service when you wish to return an item that don’t fit because it’s 1 day over the 30 days due to Royal Mail delivery total rubbish store not a happy bunny!”

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Posted 3 years ago

“My online order was lost only a couple items arrived. I was charged for the full order. I called over 6 times and they finally opened a case but they did not send me an updated as promised via email ; text; or call. Their customer service folks are rude and not understanding…. They hang up on you as if the call was disconnected… then I must call them back and start over with explaining the issue. Very frustrating and their policy where they won’t give price adjustment for items. I don’t recommend their online shopping or dealing with their horrible customer service. They won’t answer the phones in the stores just to ask question before driving into store wasting time. Going to start looking elsewhere to shop.”

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Posted 3 years ago

“Review Highlights “The women's clothes are unique and styles are different from other stores at Santa Anita Mall and surrounding stores.” in 4 reviews “It is nice and spacious with a Men's and Children's department on the second floor.” in 3 reviews “I was gifted a pair of pants from a different Zara, but had to exchange them for a different size.” in 3 reviews Location & Hours Map Located in: Westfield Santa Anita 400 S Baldwin Ave Ste A7 Arcadia, CA 91007 Mon 11:00 AM - 8:00 PM Tue 11:00 AM - 8:00 PM Wed 11:00 AM - 8:00 PM Thu 11:00 AM - 8:00 PM Fri 10:00 AM - 9:00 PM Sat 10:00 AM - 9:00 PM Sun 11:00 AM - 8:00 PM Open now Edit business info Other Women's Clothing Nearby Sponsored Macy’s 0.09 miles away from Zara Nancy S. said"Came in for a jacket for my teenage son who is extremely particular about his clothing. In all honesty I haven't been to this location in about 7 or 8 years and I have to say I was impressed with the service and selection. We were…"read more in Women's Clothing, Men's Clothing 5.11 Tactical 69 10.6 miles away from Zara Abraham F. said"After a long and frustrating day of Citadel "shopping" and leaving empty handed. This was the final place I was going to stop by. I've seen their social media and have just recently become more interested in tactical wear. I had an…"read more in Women's Clothing, Men's Clothing Fashion Nova 140 23.5 miles away from Zara Monet D. said"I want to sincerely change my review for this location. I had a serious issue with the Panorama location back in March 2016. The customer service wasn't to my liking at all. But I was contacted by Kethleen , one of the employees. (…"read more in Women's Clothing Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Garage Parking Help Improve Yelp What's the price range? Ask the Community Ask a question Q: Is this store open yet? A: Yes Arlene N. 2 years ago Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Search within reviews Search within reviews Yelp Sort Robert, one of the managers at Zara is EXCEPTIONAL!!!! I have been assisting my niece, with returning some items. Dealing with Zara's customer service has been a NIGHTMARE!!! We have been told so many different stories about why a label could not be generated, so my niece could return her items. Her husband is in the military and stationed out of the county, so there are no Zara stores near her. She must order online. Finally, Zara said I could walk the items into the Arcadia store. Zara also said they would email all necessary documents to the local store and it wouldn't be an issue. I wrote down the case number assigned and brought everything in. Zara didn't email anything to the local store. Robert took the time to call Zara and the customer service was not helpful. Robert was very patient and was able to solve the issue. It has taken almost SIX MONTHS to solve this issue. The Arcadia store is VERY FORTUNATE to have someone who really is dedicated to customer service. I hope besides thanking Robert for his dedication, Zara gives him a financial gift.”

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Posted 3 years ago

“Online retunes aka nightmare. They lost my items in the Warehouse and they blamed me after an attempt to blame Hermes. They lost me as a customer! That’s it!”

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Posted 3 years ago

“Horrible customer service, very rude manger. I was only late by a couple of days due to covid surge could not bring the jeans to the store, but the manager would not make an exception. very arrogant. do not go to this store.”

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Posted 3 years ago

“Horrible experience! I bought items online and picked them up at the store. The next day, I tried to return items that did not fit at a store. One of the items did not have the internal tag they need to scan for the return so they said just to return it through customer service online. The tag we are discussing is not the external price tag that are all intact but a cloth tag attached to a inside seam that appeared to be torn off. Customer service said the item without the internal tag is considered used and may not be returnable. Why then would they ship me a used product without a tag to buy? Now, I have to go through an entire review cycle to see if they will approve the return and provide a return label…really? I am now waiting for an answer which may not be positive! I blame the internal quality control of the company, they should not ship out items that are damaged or used to unknowing customers.”

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Posted 3 years ago

“I ordered my daughter a pair of jeans for Christmas and because of the hype about ordering early because of shipping issues, I ordered early December. Christmas morning discovered they didn't fit. We both contracted Covid after Christmas and still no exceptions -- 30 day return period. I will never buy another thing from this store!!”

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Posted 3 years ago

Zara is rated 2.6 based on 999 reviews