Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review Highlights “The women's clothes are unique and styles are different from other stores at Santa Anita Mall and surrounding stores.” in 4 reviews “It is nice and spacious with a Men's and Children's department on the second floor.” in 3 reviews “I was gifted a pair of pants from a different Zara, but had to exchange them for a different size.” in 3 reviews Location & Hours Map Located in: Westfield Santa Anita 400 S Baldwin Ave Ste A7 Arcadia, CA 91007 Mon 11:00 AM - 8:00 PM Tue 11:00 AM - 8:00 PM Wed 11:00 AM - 8:00 PM Thu 11:00 AM - 8:00 PM Fri 10:00 AM - 9:00 PM Sat 10:00 AM - 9:00 PM Sun 11:00 AM - 8:00 PM Open now Edit business info Other Women's Clothing Nearby Sponsored Macy’s 0.09 miles away from Zara Nancy S. said"Came in for a jacket for my teenage son who is extremely particular about his clothing. In all honesty I haven't been to this location in about 7 or 8 years and I have to say I was impressed with the service and selection. We were…"read more in Women's Clothing, Men's Clothing 5.11 Tactical 69 10.6 miles away from Zara Abraham F. said"After a long and frustrating day of Citadel "shopping" and leaving empty handed. This was the final place I was going to stop by. I've seen their social media and have just recently become more interested in tactical wear. I had an…"read more in Women's Clothing, Men's Clothing Fashion Nova 140 23.5 miles away from Zara Monet D. said"I want to sincerely change my review for this location. I had a serious issue with the Panorama location back in March 2016. The customer service wasn't to my liking at all. But I was contacted by Kethleen , one of the employees. (…"read more in Women's Clothing Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Garage Parking Help Improve Yelp What's the price range? Ask the Community Ask a question Q: Is this store open yet? A: Yes Arlene N. 2 years ago Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Search within reviews Search within reviews Yelp Sort Robert, one of the managers at Zara is EXCEPTIONAL!!!! I have been assisting my niece, with returning some items. Dealing with Zara's customer service has been a NIGHTMARE!!! We have been told so many different stories about why a label could not be generated, so my niece could return her items. Her husband is in the military and stationed out of the county, so there are no Zara stores near her. She must order online. Finally, Zara said I could walk the items into the Arcadia store. Zara also said they would email all necessary documents to the local store and it wouldn't be an issue. I wrote down the case number assigned and brought everything in. Zara didn't email anything to the local store. Robert took the time to call Zara and the customer service was not helpful. Robert was very patient and was able to solve the issue. It has taken almost SIX MONTHS to solve this issue. The Arcadia store is VERY FORTUNATE to have someone who really is dedicated to customer service. I hope besides thanking Robert for his dedication, Zara gives him a financial gift.”

Helpful Report

Posted 4 years ago

“Online retunes aka nightmare. They lost my items in the Warehouse and they blamed me after an attempt to blame Hermes. They lost me as a customer! That’s it!”

Helpful Report

Posted 4 years ago

“Horrible customer service, very rude manger. I was only late by a couple of days due to covid surge could not bring the jeans to the store, but the manager would not make an exception. very arrogant. do not go to this store.”

Helpful Report

Posted 4 years ago

“Horrible experience! I bought items online and picked them up at the store. The next day, I tried to return items that did not fit at a store. One of the items did not have the internal tag they need to scan for the return so they said just to return it through customer service online. The tag we are discussing is not the external price tag that are all intact but a cloth tag attached to a inside seam that appeared to be torn off. Customer service said the item without the internal tag is considered used and may not be returnable. Why then would they ship me a used product without a tag to buy? Now, I have to go through an entire review cycle to see if they will approve the return and provide a return label…really? I am now waiting for an answer which may not be positive! I blame the internal quality control of the company, they should not ship out items that are damaged or used to unknowing customers.”

Helpful Report

Posted 4 years ago

“I ordered my daughter a pair of jeans for Christmas and because of the hype about ordering early because of shipping issues, I ordered early December. Christmas morning discovered they didn't fit. We both contracted Covid after Christmas and still no exceptions -- 30 day return period. I will never buy another thing from this store!!”

Helpful Report

Posted 4 years ago

“Terrible, Unprofessional customer service !!!!!”

Helpful Report

Posted 4 years ago

“Extremely slow delivery, my order is still being processed 4 weeks later. Do Not use Zara Online, pathetic!”

Helpful Report

Posted 4 years ago

“Nice clothes but, they treat customers like idiots and rip us off in the U.K. I took an item of clothing to the checkout at Zara Guildford, the item was marked up at €35. I hadn’t noticed the price was in € and not £ and was horrified when they asked for £45. They tried to fob me off saying that they had to add VAT to the Euro price, there was an exchange difference and they were imported? The ticket price in € includes local VAT just like it does in the U.K. and at the current exchange rate €35 is less than £30. So they are charging us 50% more in the U.K. than in Europe. They don’t deserve anyones custom!”

Helpful Report

Posted 4 years ago

“Horrible service. Received items that I paid a higher price for and the day I received them they go on sale. Customer service refused to refund the difference. Went into the store and they said I "could return the items and come back the next day and purchase again IF they were available." These "non american" companies have no concept of what customer service means.”

Helpful Report

Posted 4 years ago

“Zara deserves no stars!! Horrible experience- Ordered a deress for my daughters Christmas present, she lives in Ontario and I live in Alberta. There was a billing address and a shipping address- well they sent the dress to the billing address where it was refused.Upon checking the tracking it showed that the dress was on its way back to the warehouse. I called customer service to make sure once it arrived at the warehouse it would then be sent to the correct address and they assured me that it would. A week later I received an email from Zara saying that unfortunately my order couldnt be filled due to no stock! Whaaaat?So i guess once my order made it back to the warehouse it was sold to someone else! Goodbye Zara- I wont be ordering from you ever again- thanks for ruining my daughters Christmas!!”

Helpful Report

Posted 4 years ago

“They have horrible customer service. I purchased a gift for someone for Christmas, because I tried to plan ahead to ensure I would receive it I purchased it in November. On Christmas Day when the gift was opened, it was discovered the item doesn't fit. Zara will not exchange or return it because it is past 30 days from their original ship date. Ridiculous company!”

Helpful Report

Posted 4 years ago

“Ruined Christmas with no apology I placed an order on December 22nd for next day delivery. I then received an email stating the item would arrive on December 30th the following day. I contacted customer service who were not only unhelpful but their response was completely unapologetic. They told me to contact them if my order hadn't arrived by December 30th! Now I have no time to buy another present and I'm extremely annoyed”

Helpful Report

Posted 4 years ago

“Terrible service”

Helpful Report

Posted 4 years ago

“I ordered dress from zara , witch I want for Christmas, but dress arrived damage ,and I had to returned it back .”

Helpful Report

Posted 4 years ago

“Don't know what has happened to Zara clothes but this year they have been awful. If you are 16years old and size 6 they might be OK. Most women don't want half a top and skirts that come just below the nicker line. Please go back to having clothes for real women.”

Helpful Report

Posted 4 years ago

“Seriously! No where for people to sit when shopping with others, and very unhelpful and rude staff in changing room”

Helpful Report

Posted 4 years ago

“Always loved Zara but after my experience with Zara I will shop there again..I purchased a blouse which I wore for the first time to a meeting ..To my horror I notice as I was sitting there that all the buttons had fallen of and left me in a very embarrassing position..iv complained to Zara asking for a replacement or refund ,I purchased this blouse on a day out by was told I needed to take back to store ..No apology nothing ..when I returned the garment the same no apology nothing ..Zara sell at expensive prices tags for very poorly made and bad quality merchandise….”

Helpful Report

Posted 4 years ago

“Customer Service is seriously lacking for Zara. The store manager looked at his iPhone and stated that there was a specific jacket that I requested in the store but refused to look for the merchandise. My Boyfriend located it on the Return rack of the store. This was the most rude customer service that I have ever witnessed. This was in the Walnut Creek Store, CA. At the checkout counter, he majority of people were returning piles of clothing.”

Helpful Report

Posted 4 years ago

“Bought a great shirt in Oxford store along with another item. After trying it on at home I felt it was too big so wanted to swap for smaller size. Took it back intact with labels & bag but had inadvertently lost the receipt. Store refused to accept it back to swap sizes. I can show my bank statement as proof of purchase. Than I got Covid. Will I get my right size shirt? HOW ABOUT PAPERLESS RECEIPTS ZARA? & I’m over 70yrs of age”

Helpful Report

Posted 4 years ago

“The absolute worst customer service ever (call center). I have been waiting 2 months for a $6.37 refund. I was told they work like an assembly line and there is no guarantee as to when my issue will be addressed. They even have to put in a request for me to speak to a manager which can take a minimum of two days. I am now 4 phone calls into this and two in-person trips to the store without a resolution. I keep getting the run around and am told over and over to wait a few days for a response, which never happens. I sure hope Zara treats their employees better than their customers because I cannot imagine working for a company like this. The hassle is sure not worth the $6 but I really shouldn't have to fight for a refund for a product I did not receive.”

Helpful Report

Posted 4 years ago

Zara is rated 2.6 based on 1,005 reviews