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Zara Reviews

2.6 Rating 945 Reviews

41 %

of reviewers recommend Zara

Company Reviews

2.6

Based on 945 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Zara 5 star review on 17th March 2024

Zara 5 star review on 17th March 2024

Zara 1 star review on 13th December 2023

Zara 1 star review on 12th December 2023

Zara 1 star review on 25th September 2023

Zara 1 star review on 13th August 2022

Zara 1 star review on 13th August 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“C'est un plaisir de travailler avec eux. Le site web était super facile à utiliser, très convivial, et toutes les personnes avec qui j'ai correspondu étaient très professionnelles et sympathiques. Je ferai certainement appel à cette société à l'avenir.”

Posted 1 year ago

“Always excellent care and a great product. This time no different than prior times. Thank you. I recommend!”

Posted 1 year ago

“Your product is great and the quality is even better I will surely order again in the future. I recommend for everyone.”

Posted 1 year ago

“Good service, accurate descriptions of items, including sizing, very fast delivery. Thank you I will be buy more”

Posted 1 year ago

“I will definitely buy again from them and recommend it to my friends. I am very happy with my purchase.”

Posted 1 year ago

“Excellent company with a very good customer service. Sold at a great price and arrived promptly. I am delighted with my purchase.”

Posted 1 year ago

“This is the 3rd time I have bought with this store and have found each occasion to have been very positive. Great communication and speedy delivery, I'll certainly return again”

Posted 1 year ago

“Quality was beyond what I was expecting and the customer service was amazing. I’ll definitely be ordering here from here.”

Posted 1 year ago

“Excellent customer service and the product is perfect!! great quality and just what we were looking for! Thank you sooo much!!!”

Posted 1 year ago

“Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you.”

Posted 1 year ago

“My favorite website to purchase from. Always good experience to buy with.. feeling very safe with the products and the deals.”

Posted 1 year ago

“Excellent customer service. Excellent communication and lighting fast shipping. Delivered quickly and well packed. Item as described, all good.”

Posted 1 year ago

“Very easy to work with you. Agreed to a deal and the product was delivered overnight and in perfect condition. I can’t wait till my next purchase.”

Posted 1 year ago

“Every came as promised in perfect shape. Super fast shipping and was pleasure to deal with. Highly recommend.”

Posted 1 year ago

“I have found the overall experience to be very professional. The quality of the product is better than expected.”

Posted 1 year ago

“They were so accommodating throughout the process. I appreciate this company and will recommend to many! Everyone loves !”

Posted 1 year ago

“Great quality true to size and very affordable products. And want to mention fast shipping! Thanx for such good work!”

Posted 1 year ago

“I was very pleased with the quality and the speed in which they came. The price was also very good! Fantastic customer service”

Posted 1 year ago

“This was first time ordering and I was very satisfied with the the quality of the items I received. I would definitely order from them again.”

Posted 1 year ago

“It was my first purchase on this website. The shipping was very fast and the communication was great.”

Posted 1 year ago

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Zara is rated 2.6 based on 945 reviews