Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dieser Laden hat uns immer das geschickt, was wir wollten, und das zu einem guten Preis. Sie sollten sie ausprobieren! Gute Auswahl an Artikeln und sehr guter Kundenservice!”

Helpful Report

Posted 3 years ago

“Affidabile e di buon valore! Abbiamo acquistato diversi articoli nel corso degli anni. Sono prodotti di alta qualità e il ricamo/stampa è molto ben fatto.”

Helpful Report

Posted 3 years ago

“Eu recomendei esta loja a dezenas de pessoas. Tendo-as utilizado durante mais de algum tempo, nunca fiquei desapontado com os produtos e o seu serviço ao cliente é excelente.”

Helpful Report

Posted 3 years ago

“great store with high quality products and nice and wide selection, customer support is very helpful and kind”

Helpful Report

Posted 3 years ago

“Tredje gang jeg har brugt dette firma nu, jeg kan ikke fejle servicen overhovedet, returnering af varer er heller ikke noget problem overhovedet.”

Helpful Report

Posted 3 years ago

“Immer gut! Wenn ich ein Geschenk für jemanden aussuchen muss, wende ich mich immer an Sie. Ich weiß, dass Sie mir helfen werden, etwas wirklich Schönes und Besonderes auszuwählen.”

Helpful Report

Posted 3 years ago

“Todella rakastunut! Asiakaspalvelu on erittäin korkeatasoista, on aina mukavaa, kun voit luottaa siihen, että sinua autetaan valitsemaan, mitä haluat. Kerroin jo ystävilleni teistä.”

Helpful Report

Posted 3 years ago

“I really like Zara, but for the last 1.5 years the dressing rooms have not open in the Washington State stores. Every time I ask about this I am told that they don't have the staff to open up the rooms. I don't believe this because there are staff members walking around the store messing with clothing. If you would just open up the dressing rooms and have a person manage returning items to the floor, that would work better than not having the dressing rooms open. Every other store on the planet has their dressing rooms open but you, so staffing can't be the issue. Also, every item has a theft tag on it so things cannot be stolen without the store alarm ringing. I have bought much less during this time, but I am so upset because if I decide to try a few items, I am almost always returning something and have to go back to the store. I AM ONE FRUSTRATED CUSTOMER. I think it is time to shop elsewhere.”

Helpful Report

Posted 3 years ago

“Genau wie auf dem Bild! Das ist so überraschend, das habe ich nicht erwartet. Vielen Dank für Ihre ehrliche und klare Unternehmenspolitik.”

Helpful Report

Posted 3 years ago

“Fantastisk! Meget hurtig levering, jeg havde ikke forventet det så hurtigt. Og jeg er ikke skuffet over kvaliteten.”

Helpful Report

Posted 3 years ago

“Muy bien. Gracias por sus respuestas rápidas y su alto servicio al cliente, fue un placer hacer compras aquí.”

Helpful Report

Posted 3 years ago

“Ich danke Ihnen! Es war eine sehr gute Erfahrung, ich habe meinen Kauf bereits erhalten und bin total zufrieden.”

Helpful Report

Posted 3 years ago

“Hyvä! Aluksi olin hämmentynyt työskentelystä verkkokaupan kanssa, Se oli ensimmäinen yritykseni. Sait minut uskomaan, että voit saada hyviä tuotteita jopa kotoa käsin.”

Helpful Report

Posted 3 years ago

“Ordering & payment process was very easy. My order was promptly filled & shipped. I have placed multiple orders over the last several years & they always do a great job!”

Helpful Report

Posted 3 years ago

“Je suis vraiment satisfaite ! Je ne me suis pas fait d'illusions sur les magasins en ligne, mais je me suis rendu compte que c'est encore mieux que le shopping traditionnel - facile, rapide et vous n'avez même pas besoin de sortir de chez vous.”

Helpful Report

Posted 3 years ago

“My shipment came quickly and was exactly as described. Will certainly be doing more business with them.”

Helpful Report

Posted 3 years ago

“Great company to do business with. I'm very pleased with the products that I got from them. They have very fast shipping too.”

Helpful Report

Posted 3 years ago

“I've been shopping with the store for about 3 years now. Haven't had any problems but maybe one or two, customer service answers right away I'm very respectful”

Helpful Report

Posted 3 years ago

“Jeg er glad for at arbejde sammen med dig! Du har aldrig svigtet mine forventninger. Altid størrelse til størrelse, altid god kvalitet, altid hurtig levering. Tak, du er utrolig.”

Helpful Report

Posted 3 years ago

“Fantastisk! Jeg plejede at købe ting her for mig, og jeg er så komfortabel om at arbejde med denne butik, Det er virkelig værd at være opmærksom på.”

Helpful Report

Posted 3 years ago

Zara is rated 2.6 based on 1,005 reviews