Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my first purchase on this website. The shipping was very fast and the communication was great.”

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Posted 2 years ago

“It was an excellent purchase at an excellent price. I can't say enough good things about this place: quick shipment, well-packaged items”

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Posted 2 years ago

“The product was as described and photographed on their website. I didn't need to return anything. Overall, a nice shopping experience, and I will shop again.”

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Posted 2 years ago

“Terrible experience, received a coat as a present for daughter but it was too small, went to store to change size and they refused as had no receipt, i explained that it was a gift and i hadn't been given the gift receipt, i just wanted a different size, not a refund or different item but they still refused. I escalated this to the head office and was told the same. What a silly rule, i could understand if i was asking for refund or credit but just a size change. Ridiculous. I will not buy from here again and if purchasing a present BEWARE!!”

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Posted 2 years ago

“The finish products are wonderful and my employees love them! Thank you for all your great support.”

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Posted 2 years ago

“Hello everyone, I want to leave a review. I liked everything, the delivery was fast, the quality is excellent, so I recommend”

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Posted 2 years ago

“They don’t stand by their products. They have every excuse in the world not to give you a replacement item or a refund. By far, the worst customer service I’ve ever experienced. I’m now stuck with a pair of pants that can’t be worn!!! Don’t shop here!!!”

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Posted 2 years ago

“Ich möchte meine Erfahrung teilen, ich bin sehr zufrieden mit meinen Einkäufen auf dieser Website und empfehle sie allen meinen Freunden”

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Posted 3 years ago

“wonderful job, I was an amazement when I received my purchases thank you for such incredible and excellent job”

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Posted 3 years ago

“I want to share my expressions about you and I want to say that I really like everything and everything was excellent”

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Posted 3 years ago

“Thank you. Excellent as always! Great service and quality products. I liked everything and recommend to everyone”

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Posted 3 years ago

“Very good business. It is not the first time I order goods. I am really satisfied and will order more”

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Posted 3 years ago

“Poor management”

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Posted 3 years ago

“very good selection and good quality, good prices, I am surprised with the very good attitude to the customers, fast delivery thank you!”

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Posted 3 years ago

“J'aime votre approche des clients, un support très attentif et courtois, un énorme plus est le large choix et les prix raisonnables. Je recommande”

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Posted 3 years ago

“άριστη ποιότητα, λογικές τιμές, γρήγορη παράδοση, γενικά είμαι ικανοποιημένος με τη δουλειά αυτού του καταστήματος και τις αγορές μου”

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Posted 3 years ago

“Upset with their quality and services.. I used to spend so much on Zara cause of their beautiful designs and qualities, but everything had dropped now but the prices went up.. Hmm... Their rude staff & manager expecially... Too much foreign workers ended up their being so boastful.”

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Posted 3 years ago

“I ordered a shirt from them It looks like it has been worn out over and over the material was horrible. And they changed it when I receive the exchange it was even worse”

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Posted 3 years ago

“My son bought a jacket months ago. They left the hard security rag in the pocket. I tried taking it back but the said I needed a receipt. Unable to find. Called customer service still no help Manager at store rude and unhelpful. Would never buy anything from them as they are all assholes”

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Posted 3 years ago

“ZARA DISAPPOINTED ME !!!!! HORRIBLE EXPERIENCE. I never expected this from a worldwide known company - ZARA !!!!! I am so upset with the way Zara handled my issue. I ordered two items (bodysuits) online from their Zara app. I returned both the products the same day of delivery due to size and fitting issue. Both of the products got picked . 1)But I got refund of only one product. I was concerned with the other product refund. They didn’t even email me or connected with me to inform me about my refund. They were very careless !!!! I was the one who connected with them through chat , calls 2) but …..they said that they are giving an exemption “only to me” by returning one of the bodysuit. 3) They gave another reason that it’s a swimsuit so they can’t accept it back. Firstly, it is not a swimsuit. If the item was really a swimsuit then why did i get refund from my first item. And swimsuits do not have buttons on the private area to avoid any kind of malfunction. 4) They told me that I have no other choice than taking it back. But why should I take it back when I don’t want it in the first place !!!! All i wanted was my refund !!!!! No one can force you to take an item and pay for it . 5) They told me that the supervisor team decided this “only for me”. If it was really an exemption given only to me, then why didn’t I get any gift voucher / discount or anything else on such behalf ?! Why do I have to request for the refund. The refund should have initiated immediately the time I put the item on return. 6) They also told me to read the policy and then I read it !! Before ordering the item, there was a return on the product . But after talking to their team, I don’t know why they immediately put it on “no return”. 7) Their policy is also misleading as they have put only “bodysuits” under the accessories section which is not! 8) They were not even understanding enough. I have to forcefully keep this item with me now!!! And that too which doesn’t even fit me . Due to their lack of understanding and handling the client issue , i have to face this problem. I always bought from zara as I trusted them but after experiencing this, I don’t even want to shop again. I always recommended zara to my sister, cousins, friends , relatives but now I would tell them all about my experience. This was a huge disappointment !!!!! I don’t know why and what they did this specifically to me. They didn’t give me valid and practical reasons. My money went in vain after shopping Zara. I have no words left !!!!! Only disappointment. Zara is fast fashion and expensive and degraded quality after washing. Considering these , still i paid so much for such useless bodysuit which doesn't even fit. I paid from my pocket money for my birthday dress. Ruined my birthday mood !! What a waste of resources. Please please be careful , even if you’re shopping by from worldwide known brand. It doesn’t matter if they are a big company or not, what matters is their values and how they deal with their customers. This was my last shopping with Zara as I won’t shop from now. Also , they were very disrespectful with the way they returned the item. The product was not packaged respectfully. I am attaching pictures of the product which shows as if the product was thrown away to me. I am also attaching screenshots of the assistance chat, calls which shows their lack of professionalism. Update - Went to mall, Saket , Delhi , India. Manager Named Arun Shukla was unprofessional and made me wait for hours. I went there to after checking their availability on their site and there I got to know it was a glitch. This was a strategy to just attract customers. Waited for hours n hours to make then understand difference between return and exchange. Such misleading policies. My god and Such harassment by whole staff. Extremely poor and pathetic experience.”

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Posted 3 years ago

Zara is rated 2.6 based on 992 reviews