Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,007 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mum purchased a jacket for my sister on 3rd Dec. The jacket didn’t fit and we tried to return the first opportunity we got 11/01 only to be told the exchange was extended to 30th Dec for Nov purchases but normally 30 days for everything else. I personally think this is shocking customer care. No exchange, return or credit not offered. So now a pensioner out of pocket £70 - disgraceful. I will not be shopping there again.”

Helpful Report

Posted 7 years ago

“Terrible customer service! Got my son a shirt for Xmas with gift receipt however he was poorly while home from Uni & when we checked it expired end of December. I’ve just spoken to a most unhelpful lady on the customer care line who couldn’t care less and said it’s their policy- no exchanges or refunds even if 1 day late! Not buying gifts ever again from here.”

Helpful Report

Posted 7 years ago

“ONLINE SERVICE: My order was shipped immediately, it came within the next day, as promised, but for only £3.95, which i was impressed with. Also the products that i bought there were very good quality, so generally a very good experience! DEFINITELY RECOMMEND.”

Helpful Report

Posted 7 years ago

“Horrible customer service!!! I Tried to return a Christmas gift on January 5 and they wouldn’t let me. Tags on with receipt. They said the only exception would be if I was hospitalized or if they was a death in the family!!! I’ won’t be shopping there anymore. I will give my money to retailers who are reasonable with their customers.”

Helpful Report

Posted 7 years ago

“Zara: on first impression - nice clothes. Customer service to solve a problem or carry out a transaction is very poor and you will not get a result! The Good news is: their are many other retail competitors in close proximity to Zara! Never go to Zara when their competitors are so much better equipped to deliver proper customer service.”

Helpful Report

Posted 7 years ago

“Went into store with my sister, one of their assistance commented on my sister being pregnant which I thought was a no no unless the customer comments first, my sister is wearing igger clothes to make having a colostomy bag more comfortable. She has cancer and has lost her bladder. I wrote to their customer services questioning store etiquette and to date they have made 6 promises to call me back and I have still heard nothing. I am guessing they do not take cancer and how people feel seriously. You should be ashamed of yourselves”

Helpful Report

Posted 7 years ago

“Every time I have ordered from Zara, it's been delivered very quickly. Impressed with the care that goes into packaging every order! Thanks”

Helpful Report

Posted 7 years ago

“Good service and nicely packaged”

Helpful Report

Posted 7 years ago

“Quick delivery and no plastic packaging. Coat purchased is of high quality and true to size. I have been converted as a loyal customer”

Helpful Report

Posted 7 years ago

“Brought a ladies shirt from Zara . Stitching unbelievably shabby and material fraying where the stitching hasn’t caught properly. Shirt now in the bin £65.00 waisted 😡😡😡😡😡😡”

Helpful Report

Posted 7 years ago

“Zara USA's online service leaves a lot to be desired. They sent me an email on 20th November 2018, saying my order has been sent. I called and they gave me the wrong tracking number; I went into the store and the "store doesn't get involved in the online ordering" - the store manager then checked on his own personal order and the tracking number didn't work for him either! I called again and they hung up on me - called again and now they are investigating "it will take 24-48 hours" - in an era of Amazon where everything is done quickly; and complaints are handled easily - a new order sent etc. Zara is light years behind both in their online ordering and customer service.”

Helpful Report

Posted 7 years ago

“It doesn't look stylish.”

Helpful Report

Posted 7 years ago

“They have great items but can be a bit overpriced.”

Helpful Report

Posted 7 years ago

“Love the women's and girl's clothing but the website is very difficult to use. Slow and cumbersome”

Helpful Report

Posted 7 years ago

“I got some items in the shop sited at Westfield Stratford City that I couldn't find in others. Lovely shop assistants. Bloody queues at tills”

Helpful Report

Posted 7 years ago

“Very happy with the purchase. Good quality!”

Helpful Report

Posted 7 years ago

“I purchased a pair of shoes online. They were a poor fit so I returned them with request for a refund. Some days later, I was informed that as I had damaged the right shoe by trying to insert a heel grip, my money would not be refunded. I did not try to sit a hell grip. Why would I if I found the shoes ill-fitting in the first place? The very small exposure of the blue underlining just appearing out of the back of the inside sole was clearly a manufacturing fault. Contact with customer services resulted in being told the manager was too busy to talk to me and that I should take the shoes to a Zara outlet for a second outlet, an outlet more than 70 miles away. If my experience is typical of Zara's customer services, I would not recommend purchasing anything from this dreadful company. with this”

Helpful Report

Posted 7 years ago

“Really easy returns and free home delivery on an exchange”

Helpful Report

Posted 7 years ago

“They changed their price frequently from $69 to $99 on women's dress. And when you asked, they denied it, worst customer service in the store located at Figueroa , Los Angeles. I keep on eyeing this dress for two weeks, I could not be wrong. They make up stuff to make you feel that they're right and you are wrong. They have good stuff but be careful they are changing their price from low to high.”

Helpful Report

Posted 7 years ago

“Blouse I wanted was out of stock but immediate e mail when back in stock so got it . Very happy as so few companies as efficient as this or able to re stock popular items for some reason”

Helpful Report

Posted 7 years ago

Zara is rated 2.6 based on 1,007 reviews