Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“their customer services is absolutely shocking. they don't send me email receipts, and no matter how many times I phone, they can't remedy this. so I have to return things via their courier, who is booked in for a twelve hour (!!!!!) window, but even when you do take a day off work (!!!!) and wait in all day, they still don't turn up!! so then you're back to the phoning and rebooking and waiting all day, and them not turning up and........aghhhhhhh!!!!! I HAVE NEVER DEALT WITH A WORSE COMPANY. I JUST WANT TO GET RID OF THIS LAST RETURN AND never SHOP WITH THEM AGAIN”

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Posted 6 years ago

“Zara delivered an item that was out of stock in store, and it arrived very quickly. The packaging was lovely, but I would love to see Zara eliminate single use plastic wrapped around the box. I understand it offers some protection to the box but it makes no difference to the protection offered to the product inside.”

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Posted 6 years ago

“The shoe was exactly as shown and great price”

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Posted 6 years ago

“Order arrived right away and the packaging was lovely”

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Posted 6 years ago

“The website has a great clean look which makes it easy to shop and keep up to date which the latest trends”

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Posted 6 years ago

“I bought a blue and red striped (horizontal stripes) sweat shirt last week. It just goes to prove that what you see doesn't always translate into a positive reality! the jumper isn't made of sweat shirt materials and looks v cheap and nasty. I shall not be buying online again from zara.. v poor.”

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Posted 6 years ago

“Products arrived in a lovely box. Really happy with what I ordered would use again in a heartbeat”

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Posted 6 years ago

“Well made stylish clothing at affordable prices”

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Posted 7 years ago

“packaged my goods with care.”

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Posted 7 years ago

“Amazing sale racks in every Zara I go in. I absolutely adore this store and their online ordering is as good! Never any issues, will be a long time customer!”

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Posted 7 years ago

“The store was clean and clear to find an outfit”

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Posted 7 years ago

“Great choice - great fit - great service - easy delivery options!”

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Posted 7 years ago

“I have purchased a suit ( inverted lapel blazer and skinny trousers in Navy Blue ) I tried it on the moment I got it and it was fitted just fine. So then one day I decided to wear it to work. By the end of my day it had gotten significantly looser. I could feel it in the arms and the back of the blazer too not only the trousers. I then left a few more days and decided to wear it again. This time I looked like I was in a clown costume as the trousers were so big they were almost falling off my hips. With the tags being cut out ( still have them though ) I annoy now return the product to the store. And I am wondering why am I left with an unwanted suit that I can do nothing with and with having thrown these money to the bin, while with any other retailer I could have just got compensated and be able to return the product as it does not come up to the expected standards ( not to loosen up 1 size after wearing it twice ) After talking to customer services they agreed for me issue a return and assess the product. To make things easier I took the product to Zara Covent Garden where a cashier talked to customer services who said that it was in the discretion of the manager to issue the refund on the spot. So the manager comes ( Monday April 2nd at 17:00) looks at the trousers ( looking obviously stretched ) and announces that they are made from a material that does not expand and practically I am lying and maybe I just got the wrong size. This was unacceptable, even if that was the case, no costumer services professional ever treats a client this way. Zara is a disgrace and I will make sure to get this story published in the relevant sites and posted as much as possible. Would suggest to everyone take their business elsewhere. #cheapfashion #boycottzara”

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Posted 7 years ago

“How the clothes arrive , wrapped well really fast . My new online shop .x”

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Posted 7 years ago

“one of the best websites for online purchases. Electronic receipts, quick refunds, simply great.”

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Posted 7 years ago

“Good apart from very disappointing customer service. My parcel wasn't delivered and I went through hell with them just to report what happened!”

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Posted 7 years ago

“Pleasant staff within the store.”

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Posted 7 years ago

“Pretty fast service with click and collect, item looked better in real life!”

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Posted 7 years ago

“I found a great skirt and scarf which I have worn non-stop since purchase!”

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Posted 7 years ago

“Easy returns policy. Package arrived promptly and well packaged.”

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Posted 7 years ago

Zara is rated 2.6 based on 974 reviews