Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing sale racks in every Zara I go in. I absolutely adore this store and their online ordering is as good! Never any issues, will be a long time customer!”

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Posted 7 years ago

“The store was clean and clear to find an outfit”

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Posted 7 years ago

“Great choice - great fit - great service - easy delivery options!”

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Posted 7 years ago

“I have purchased a suit ( inverted lapel blazer and skinny trousers in Navy Blue ) I tried it on the moment I got it and it was fitted just fine. So then one day I decided to wear it to work. By the end of my day it had gotten significantly looser. I could feel it in the arms and the back of the blazer too not only the trousers. I then left a few more days and decided to wear it again. This time I looked like I was in a clown costume as the trousers were so big they were almost falling off my hips. With the tags being cut out ( still have them though ) I annoy now return the product to the store. And I am wondering why am I left with an unwanted suit that I can do nothing with and with having thrown these money to the bin, while with any other retailer I could have just got compensated and be able to return the product as it does not come up to the expected standards ( not to loosen up 1 size after wearing it twice ) After talking to customer services they agreed for me issue a return and assess the product. To make things easier I took the product to Zara Covent Garden where a cashier talked to customer services who said that it was in the discretion of the manager to issue the refund on the spot. So the manager comes ( Monday April 2nd at 17:00) looks at the trousers ( looking obviously stretched ) and announces that they are made from a material that does not expand and practically I am lying and maybe I just got the wrong size. This was unacceptable, even if that was the case, no costumer services professional ever treats a client this way. Zara is a disgrace and I will make sure to get this story published in the relevant sites and posted as much as possible. Would suggest to everyone take their business elsewhere. #cheapfashion #boycottzara”

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Posted 7 years ago

“How the clothes arrive , wrapped well really fast . My new online shop .x”

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Posted 7 years ago

“one of the best websites for online purchases. Electronic receipts, quick refunds, simply great.”

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Posted 7 years ago

“Good apart from very disappointing customer service. My parcel wasn't delivered and I went through hell with them just to report what happened!”

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Posted 7 years ago

“Pleasant staff within the store.”

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Posted 7 years ago

“Pretty fast service with click and collect, item looked better in real life!”

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Posted 7 years ago

“I found a great skirt and scarf which I have worn non-stop since purchase!”

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Posted 7 years ago

“Easy returns policy. Package arrived promptly and well packaged.”

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Posted 7 years ago

“I used to shop in Zara all the time however now with all these price matches - the brand is starting to lose points in terms of brand awareness. Other customers seem to behave like they're in a zoo..or Lidl.”

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Posted 7 years ago

“Great service. Fashionable clothing at a decent price. Can't beat free returns.”

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Posted 7 years ago

“Just to say i have shopped in my local zara store in Oxford since it opened & 99.9% of the time i have found all the staff more than helpful I have however had reason to call the Reading store twice recently & have found the customer service ( on both occasions) not acceptable Could not spend 2 minutes to help me I work in retail & i understand how stressful it can be Perhaps more training needed?”

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Posted 7 years ago

“Don't ever shop online at Zara! My order was apparently delivered during a time when 2 people were home. Even if they'd left it in front of the door, that would have been extremely careless. My house is at a street with many people walking past. I contacted customer service. They've denied my claim. Don't ever shop with them online, it's been a horrible experience!! I would give 0 stars if I could.”

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Posted 7 years ago

“Avoid the Nottingham branch of Zara. The staff think it's ok to speak to their customers like dirt & call them liars in a shop full of customers. Totally wrong & refucrd to tears. Further customer relations training needed .Reported to customer services but guess another complaint swept under the carpet .shame on you!”

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Posted 7 years ago

“Nice clothes.”

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Posted 7 years ago

“They did not deliver my order! They claim it was delivered! Very rude customer service! I still have not received it more than 1 month after! STAY AWAY FROM ONLINE SHOPPING!!! It would be a matter of time before you are the victim! SERIOUSLY not worth it!”

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Posted 7 years ago

“Amazing and quality value product”

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Posted 7 years ago

“It was meh”

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Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews