Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 999 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good apart from very disappointing customer service. My parcel wasn't delivered and I went through hell with them just to report what happened!”

Helpful Report

Posted 7 years ago

“Pleasant staff within the store.”

Helpful Report

Posted 7 years ago

“Pretty fast service with click and collect, item looked better in real life!”

Helpful Report

Posted 7 years ago

“I found a great skirt and scarf which I have worn non-stop since purchase!”

Helpful Report

Posted 7 years ago

“Easy returns policy. Package arrived promptly and well packaged.”

Helpful Report

Posted 7 years ago

“I used to shop in Zara all the time however now with all these price matches - the brand is starting to lose points in terms of brand awareness. Other customers seem to behave like they're in a zoo..or Lidl.”

Helpful Report

Posted 7 years ago

“Great service. Fashionable clothing at a decent price. Can't beat free returns.”

Helpful Report

Posted 7 years ago

“Just to say i have shopped in my local zara store in Oxford since it opened & 99.9% of the time i have found all the staff more than helpful I have however had reason to call the Reading store twice recently & have found the customer service ( on both occasions) not acceptable Could not spend 2 minutes to help me I work in retail & i understand how stressful it can be Perhaps more training needed?”

Helpful Report

Posted 7 years ago

“Don't ever shop online at Zara! My order was apparently delivered during a time when 2 people were home. Even if they'd left it in front of the door, that would have been extremely careless. My house is at a street with many people walking past. I contacted customer service. They've denied my claim. Don't ever shop with them online, it's been a horrible experience!! I would give 0 stars if I could.”

Helpful Report

Posted 7 years ago

“Avoid the Nottingham branch of Zara. The staff think it's ok to speak to their customers like dirt & call them liars in a shop full of customers. Totally wrong & refucrd to tears. Further customer relations training needed .Reported to customer services but guess another complaint swept under the carpet .shame on you!”

Helpful Report

Posted 7 years ago

“Nice clothes.”

Helpful Report

Posted 7 years ago

“They did not deliver my order! They claim it was delivered! Very rude customer service! I still have not received it more than 1 month after! STAY AWAY FROM ONLINE SHOPPING!!! It would be a matter of time before you are the victim! SERIOUSLY not worth it!”

Helpful Report

Posted 7 years ago

“Amazing and quality value product”

Helpful Report

Posted 7 years ago

“It was meh”

Helpful Report

Posted 7 years ago

“Happy with delivery and clothes”

Helpful Report

Posted 7 years ago

“I purchased some clothing from Zara Southampton on Saturday 3rd Feb and paid half by cash and half by card. I was told that the till had frozen and payment hadn't gone though so I had to make payment again on my card. I did this, and automatically it was pending in my bank account. I went back into the store that day, and asked why both payments were pending, she explained that one would be cancelled and one would go though. On Monday 5th Feb, both payments went through. I called customer service and they explained that I needed to go into the store as they would process the refund quicker. I went half an hour out of my way the next day to go to the store and was told there that they couldn't refund on the card machines and that customer service would have to process it. By that time, as you can imagine I was fuming. I called customer service the next day and she apologised and said she needed proof which I sent through. Thursday 8th Feb, I had an emailing saying that I would receive a bank transfer and that they needed my card details which I sent through. I then had another email on Friday 9th repeating the same, so again I sent through my card details. I was expecting to receive my bank transfer as they are normally very fast, but still yesterday (12th Feb) I still hadn't received it. I called customer service today and was told that my transfer had been delayed until next week, and that this is head offices descision and that they didn't know why they had decided that. I am absolutely appalled seeing as all of this was a fault on there behalf. If anyone has any suggestions on what to do, please let me know.”

Helpful Report

Posted 7 years ago

“I have had absolutely shocking treatment from Zara customer service. I purchased some clothing from Zara Southampton on Saturday 3rd Feb and paid half by cash and half by card. I was told that the till had frozen and payment hadn't gone though so I had to make payment again on my card. I did this, and automatically it was pending in my bank account. I went back into the store that day, and asked why both payments were pending, she explained that one would be cancelled and one would go though. On Monday 5th Feb, both payments went through. I called customer service and they explained that I needed to go into the store as they would process the refund quicker. I went half an hour out of my way the next day to go to the store and was told there that they couldn't refund on the card machines and that customer service would have to process it. By that time, as you can imagine I was fuming. I called customer service the next day and she apologised and said she needed proof which I sent through. Thursday 8th Feb, I had an emailing saying that I would receive a bank transfer and that they needed my card details which I sent through. I then had another email on Friday 9th repeating the same, so again I sent through my card details. I was expecting to receive my bank transfer as they are normally very fast, but still yesterday (12th Feb) I still hadn't received it. I called customer service today and was told that my transfer had been delayed until next week, and that this is head offices descision and that they didn't know why they had decided that. I am absolutely appalled seeing as all of this was a fault on there behalf. If anyone has any suggestions on what to do, please let me know.”

Helpful Report

Posted 7 years ago

“Really happy with the quality of my clothes ,true to size and I like the find my size option when ordering”

Helpful Report

Posted 7 years ago

“they provided the best customer service and I was happy how they treated me in shop and helped me to find my size because I could not find it”

Helpful Report

Posted 7 years ago

“they provide the best customer service as a retail shop.”

Helpful Report

Posted 7 years ago

Zara is rated 2.6 based on 999 reviews