Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“Jazz on live chat is awful, just kept asking me the same question over and over... wouldn't help me and was just rude. then ended the chat mid conversation....”

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Posted 7 years ago

“Nice Shopping experience from Zara, package arrived on time as promised and they have a wide range of easy return options.”

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Posted 7 years ago

“Croydon Staff very patronize to speak with”

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Posted 7 years ago

“Ordered 3 items from Zara 7/1/18 confirmed order and on 10/1/18 items were on there way from warehouse to sorting office. 11/1/18 showing items on there way to the courier. However on Wednesday 17/1/18 still hadn't received items and contacted Zara Customer Services. They apologised and said they'd be back in touch in 24-48 hours once they'd had a response from Hermes. When checking tracking information on Thursday 18/1/18 it showed the item had been delivered to a safe location on 11/1/18?? I was amazed as the time the parcel was apparently delivered to the safe location I was at home, as I work from home and two cars would have been on my drive? I was shocked as this information was not showing on the tracking information on Wednesday 17/1/18 until after I had obviously made the telephone call. I have rang Zara each day since Wednesday 17/1/18 to be told we will get back to you once we've had an update. Unfortunately not once have any of the agents got back to me however each day there has been an update!! Each agent has been very polite but I have not moved any further forward the last four days. Today I have asked for a full refund to be told a Manager is not available for me to speak to and yet again I need to wait to get a response”

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Posted 7 years ago

“Quick shipping and package arrived in perfect conditions. I had to return an item, didnt get the right size, and it was v easy to do it by post”

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Posted 7 years ago

“Great quality”

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Posted 7 years ago

“Fraud!!! Ordered 14 products online and only got 2 followed by an email apologizing for the inconvenience!!!! 2 out of 14??? That's not an inconvenience is a f***** up and really bad logistics! Still waiting for my money back of the items I didn't receive.”

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Posted 7 years ago

“Dreadful ‘customer service’ unable to return a faulty item. Used for many years but no more.”

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Posted 7 years ago

“Item arrived soundly but took about 12 days to arrive. Overall, an okay transaction since the garment is excellent.”

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Posted 7 years ago

“Lovley products Customer Service appalling will never shop there again.”

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Posted 7 years ago

“Lovely items as usual.”

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Posted 7 years ago

“Best quality!”

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Posted 7 years ago

“Fast delivery, excellent packaging, amazing quality”

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Posted 7 years ago

“They offer a really wide variety of styles and choices. Honestly, most of them I don't like, but the ones that I do like, I love. Most of their clothes are too big for me, as I am petite, and I think they gear more toward taller people in general. However, they have a european vibe, and when they do a classic coat, I have it for a long time and really get use out of it. Some of the clothes that I have from them, I've had for a while. They are classic, with a modern flair. They do do a lot of trends, and some are downright goofy, but I love that their options make dressing seem fun, and not so serious.”

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Posted 7 years ago

“fast shipping , great packing!”

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Posted 7 years ago

“They provide a wonderful online speedy service. Delivery is quick, returns, easy, customer service incredibly helpful and would fully recommend to fashion buyers - products reasonable, fashionable and affordable”

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Posted 7 years ago

“I like Zara collection but I’m unhappy because I have to travel all the way to Manchester to shop from Zara I know I can buy Zara online but I prefer to see the clothes in real before I purchase also Zara does not have a real half price sale which is quite disappointing because they are expensive I”

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Posted 7 years ago

“Avoid this company. Absolutely disgusting costumer service. Thieves took my money and never delivered my parcel. Took them three weeks to admit fault offer refund. Will never spend a penny in zara ever again.”

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Posted 7 years ago

“Have shopped in zara inn Southampton since it open. Now having moved to Bournemouth and started to shop there I cannot believe how different it is. Bournemouth staff are rude unhelpful, snigger at you behind your back and cant even give you the correct item when you have ordered online. I will never shop in the Bournemouth ever again!!!”

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Posted 7 years ago

“I love Zara, I never shop anywhere else ! Great Fashion and great value too . What more can you ask for .”

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Posted 7 years ago

Zara is rated 2.6 based on 992 reviews