Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“They offer a really wide variety of styles and choices. Honestly, most of them I don't like, but the ones that I do like, I love. Most of their clothes are too big for me, as I am petite, and I think they gear more toward taller people in general. However, they have a european vibe, and when they do a classic coat, I have it for a long time and really get use out of it. Some of the clothes that I have from them, I've had for a while. They are classic, with a modern flair. They do do a lot of trends, and some are downright goofy, but I love that their options make dressing seem fun, and not so serious.”

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Posted 7 years ago

“fast shipping , great packing!”

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Posted 7 years ago

“They provide a wonderful online speedy service. Delivery is quick, returns, easy, customer service incredibly helpful and would fully recommend to fashion buyers - products reasonable, fashionable and affordable”

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Posted 7 years ago

“I like Zara collection but I’m unhappy because I have to travel all the way to Manchester to shop from Zara I know I can buy Zara online but I prefer to see the clothes in real before I purchase also Zara does not have a real half price sale which is quite disappointing because they are expensive I”

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Posted 7 years ago

“Avoid this company. Absolutely disgusting costumer service. Thieves took my money and never delivered my parcel. Took them three weeks to admit fault offer refund. Will never spend a penny in zara ever again.”

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Posted 7 years ago

“Have shopped in zara inn Southampton since it open. Now having moved to Bournemouth and started to shop there I cannot believe how different it is. Bournemouth staff are rude unhelpful, snigger at you behind your back and cant even give you the correct item when you have ordered online. I will never shop in the Bournemouth ever again!!!”

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Posted 7 years ago

“I love Zara, I never shop anywhere else ! Great Fashion and great value too . What more can you ask for .”

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Posted 7 years ago

“Oxford St East branch - nice clothes, dreadful customer service! Rude, aggressive, unpleasant. What a horrible retail experience. Not retail Therapy -retail torture- staff shouting at you and mocking you to colleagues. Horrible! Never shopping there again!”

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Posted 7 years ago

“big savings on this time of the year and always quality products”

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Posted 7 years ago

“Good selection to choose from and excellent service”

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Posted 7 years ago

“They really do not care if customer is left with a useless item of clothing- bought a gift for my daughter for Christmas did not realise returns had to be back by 2nd January!!! Returned 4th to be told as a goodwill gesture I could exchange but no credit note (as it had taken so long getting to that point waiting to see managers I ran out of time and had to take dress with me) love the clothes in this shop and this was just one item brought back - complained on line via chat- honestly nothing we can do- REALLY!! Will NOT shop here again- sooo angry with customer service, feel really cheated”

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Posted 7 years ago

“Excellent variety of clothing and items available. The pictures are clear and so many different shots of the items on and off of models, which gives you a better decision of purchasing the item. Delivery and communication emails are always on time and straight forward. Items come packed nice and secure. Thank you”

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Posted 7 years ago

“If I could give a 0 I would!!! Zara are refusing to refund me. My item of clothing came with tag on and is faulty!! After an hour of negotiating with them (all I wanted was £3.99 back - how much the leggings cost) I was told that they would get someone to pick up the item and then return it with a new pair. I reluctantly agreed to this as I live on a boat and is massively out of my way to go to my postal address and would cost me money to get there. They then told me that the leggings were completely out of stock so could not be done AND still refused a refund to me. ITS £3.99!!! Pointless and so annoying as was practically getting shout at towards the end of the hour long conversation! WILL NEVER BUY ANYHING AGAIN.”

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Posted 7 years ago

“DREADFUL new Receipt system. Can't get a till receipt AND a Gift receipt so can't get my money back because I selected Gift receipt. Penalised because of your system. Self-employed for 30 years so NEED till receipts for tax purposes and to be able to give a Gift Receipt if necessary. I WANT MY MONEY BACK not an e-voucher if I, the card holder, produces the forced either/or gift receipt.”

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Posted 7 years ago

“good delivery and returns policy, nice packaging”

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Posted 7 years ago

“I ordered a jacket on line for my Daughter for Christmas, unfortunately it was the wrong size. I went into store to change it but was told that as the receipt was 1 week out of date this would not be possible. I have just waved goodbye to £70. As I am the mother of two teenage Daughters I have spent a lot of money at Zara over the years, especially at Christmas. Not any more! I will never go into a Zara shop again. Absolutely awful customer service.”

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Posted 7 years ago

“I really do love Zara, their designs and clothing makes them one of my favorite stores to shop in. However, I am shocked to see that many people don't feel the same; not as much regarding the clothing, but more so the customer service. I've personally never had a problem with Zara, but I am concerned that so many people are complaining and left unsatisfied. Zara, please, fix your customer service. You have lovely clothes.”

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Posted 7 years ago

“In spite of ordering just a few days before Christmas, the next day delivery was as promised and tracking excellent.”

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Posted 7 years ago

“I ordered 2 gift cards for members of my team, one £100 and one £200. First of all they sealed them and then they mixed up the gift cards so the person who had £100 on their message had £200 on their gift card and visa versa - how embarrassing. Customer services just suggested they swap them and didn't take on board the messages on each card or the embarrassing issues this left me with. I will never use Zara again,”

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Posted 7 years ago

“Best quality/fashion brand for Menswear hand down!”

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Posted 7 years ago

Zara is rated 2.6 based on 979 reviews