Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“Ordered on line in store. Delivered with security tag still fitted. Have arranged collection, waited in two days, no collection. They offered another collection date, three days seriously? Or to email a returns label. We have no printer! So no use. Promised call back from manager, failed to do so. Hung up on phone repeatedly. Am left with unserviceable goods, despite spending our time to reslolve. Complaints system is non existant and staff are very unhelpful. Avoid if at all possible”

Helpful Report

Posted 7 years ago

“Seriously avoid to buy online if you can! Awful service! I’ve had my items ordered from next day delivery and they weren’t delivery for 5 days. I called Zara costumer service and they said they would contact the courier and get back to me on 48hr. No one did. I call them again and was informed that the courier missed my items so I asked for them to be sent again. I got my new order request and there is a item missing. I wasn’t informed about that and obviously have pairs for the item previously. So basically a really big mess! After 10 days still without my items and if not attentive risking to pay for items that I’m not receiving. You basically buy online to avoid chaos and stay in peace of mind, but for me it’s just been the opposite. Really unhappy and looking forward to do a formal complaint! Unacceptable service!”

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Posted 7 years ago

“Up to date fashion pieces. Their costume jewelery is so on trend a absoloute must have for any fastionista.”

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Posted 7 years ago

“Love the layout of the website, free next day home delivery if spending over £70, love the designs, affordable fashion.”

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Posted 7 years ago

“Love their clothes good qualityand prices are good”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Terrible customer service by staff in Bolton store Returning 2 items at desk before which I had sprayed some perfume and wished to purchase which was placed beside items I was returning. The assistant smelt the item and accused me of wearing them item before wearing. I explained that the smell was probably the fact that I had just sprayed perfume and hence I was exchanging items for this instead. She went on to question whether I had worn it despite having the price tags on both items! At this point I became rather embarrassed as there was a queue of customers behind me and I was being questioned in such a degrading manner, despite there being a valid reason for her to smell perfume. She then insisted on calling for a manager and further adding to my embarrassment. She cane and authorised the refund as she smelt no perfume on the clothing. The refund took place then before Ieft she carried on to say how I shouldn’t have spoken to her in the manner I did. I didn’t even get an apology from her as she falsely accused me . I then told her that she needs to address the way she speaks to customers and didn’t like being spoken down too.”

Helpful Report

Posted 7 years ago

“Placed my order on 18/10/17 for 5 items. Was sent two duplicate items and there was one missing item. The duplicate item has been colected by a courier and I'm asking for a refund for the missing item. I've lost count with the amount of Web Chat, emails and phone calls ( some terminated by Zara customer services) . Finally I've been told I have to wait another 10-14 days for my refund to reach my bank account. What a joke this company is . So disappointed.”

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Posted 7 years ago

“Unable to purchase xmas gifts no gift receipts available yet (today 10/11). Unable to return purchases after xmas. Did my Shopping in other shops.”

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Posted 7 years ago

“I ordered two jackets, one on Saturday came on Wednesday. Other I order on Monday still waiting and today is Thursday. Why Zara says that if you order something and will come next day. First time I used Zara's delivery and I think is last time. Horrible customer service.”

Helpful Report

Posted 7 years ago

“Very efficient service. Easy to navigate the website. I selected a click and collect service from my local store. My purchases were neatly packaged in a secure box. Very happy customer, would definitely use again.”

Helpful Report

Posted 7 years ago

“Placed an order o line on 28th October for store delivery. 10 days later no delivery, no answers, no help. Told I have to wait another 48 hours while they look in to it. Tried to cancel told no. Asked who to complain to, guess what no help.”

Helpful Report

Posted 7 years ago

“Son bought £80 of clothes and can not find receipt but just want to exchange for larger size and refused- student- and now has £80 of worthless clothes- Brighton store. Never shop there again”

Helpful Report

Posted 7 years ago

“It’s ashame with Zara because the product is lovely but the customer service is absolutely disgusting!!!! My local branch is Milton Keynes and after waiting in the longest queue ever you finally get served by the most miserable sales assistants ever who would crack if smile !!! No one is around on the shop floor to help as I’ve asked questions before and they couldn’t give me an answer !!!! Forget shopping in store I will now go online !!!! Horrendous place”

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Posted 7 years ago

“Very efficient online service overall. Fast despatch and well packaged. Returns service equally hassle free. Best retailer on the High Street.”

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Posted 7 years ago

“3 failed deliveries even though I was home for the first 'attempt', then the package hasn't made it back to the warehouse. Yet Zara are withholding my refund of over £300.”

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Posted 7 years ago

“It's ok, I liked the prices and the clothes but the attention is poor.”

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Posted 7 years ago

“very rude staff at highcross Leicester”

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Posted 7 years ago

“I made an order with next day delivery. I received three emails telling me that the parcel was on its away, stating certain time periods it would arrive. It then didn't arrive in any of the stated timings. I then looked at the tracker and it said delivery was attempted at 20.24hrs which had not occurred at all as I had been home. I have spoken to customer services three times and they keep telling me they will give me a delivery time but so far nothing. It is now two days later and I have received nothing.”

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Posted 7 years ago

“Excellent product and service.”

Helpful Report

Posted 7 years ago

Zara is rated 2.6 based on 979 reviews