Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“The staff are very approchable”

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Posted 7 years ago

“Zara (just about every Zara I have ever shopped in), has the worst customer service on the high street. They obviously invest nothing in customer service when they hire people, as they don't see it as a priority. It's such a shame because the clothing is so nice, but I literally feel angry every time I leave one of their shops!”

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Posted 7 years ago

“Quick delivery and high quality clothes.”

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Posted 7 years ago

“I asked to try on a suite they couldn't find my size but asked me to pay for the suite and then they would order it in my size the lady was rude in her manner I asked why do I have to pay for something I cannot see or try on ive never experienced this before no explanation could be given apart from when it comes if u don't like it or still don't fit then u can have a refund so u want my money for a week collect the interest in the hope that it's suitable and it looks right. Day light robbery rubbish customer care and very bad business will no longer shop at zara”

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Posted 7 years ago

“The customer service team are disgustingly rude and unhelpful and to be honest I have never spoken to anyone there who does not come across as extremely ignorant.”

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Posted 7 years ago

“I placed an order since 9th for a next day delivery.up until now have not received it.i tried tracking the items via Hermes was told delivery was given to a wrong o emails address to contact Zara except via Facebook messenger which I did all I keep getting is a stupid apology.after so many attempts to get through to someone on the fone for almost an hour.and the money has been deducted from my account...zara is so horrible both online and in store especially lakeside...”

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Posted 7 years ago

“I paid for an item online 4 weeks ago, it has never arrived, I have phoned numerous times, sent a royal mail letter of complaint, still not resolved. Disgusting service”

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Posted 7 years ago

“The customer service at every London store I have been at has been a complete an utter disgrace and the basic training in 5* customer service desperately needs to be implemented. The Oxford street store is in particularly the worst with the Irish manager being so unfriendly and rude really not what I expected from Zara. The staff are miserable, unfriendly and some the rudest people I have ever met. Zara also doesn't seem to inform you when your order is no longer available to collect in store. You receive no email and no refund no matter how much you chase. Really disappointed in the store and will definitely no longer shop there!!”

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Posted 7 years ago

“Bought a tote bag from zara.. specifications on the Web site says that it has golden metal hardware but I was disappointed when I received the bag as it was silver and looked cheap...”

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Posted 7 years ago

“Love my new jacket :)”

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Posted 7 years ago

“I love the scarfs that are sold. I think for a woman over thirty, you don't feel intimidated to purchase the clothing in Zara. Store locations in Oxford Street, London are amazing when you walk through the doors. One thing that needs improvement is that the employees must approach customers more often. They are selling a brand and should show it more in their actions.”

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Posted 7 years ago

“They were happy and helpful.”

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Posted 7 years ago

“Have been to a few shops now. Swansea, Oxford Street, Southampton, White City and not one of them provided a half decent customer service. Not one member of staff at the till bothered to greet me and they continued to talk amongst themselves whilst serving. They have all been miserable and unhelpful. They refund policy is farcical changing from place to place. I love the clothes and will always buy off line now. Not worth the effort in store.”

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Posted 7 years ago

“FOR EVERYBODY THAT SAYS THAT THE CUSTOMER SERVICE IN ZARA IS HORRIBLE IS NOT THE SALES ASS FAULT IS MANAGERS EHO DONT CARE AT ALL IF THEY DONT HAVE COVER FOR THE FLOOR AND YHEY PUT 1 PERSON TO DO IT ALL SPECIALLY ZARA SOHO AS THE WORST MANAGMENT THATS WHY THE EMPLOYEES ARE TIRED STRESSED AND DONT GICE CUSTOMER SERVICE@!@!”

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Posted 7 years ago

“""Zara, particularly Zara in Lakeside has THE WORST customer service i have ever encountered!! The sales assistants are literally so stupid, but not on are they all incompetent, the managers are no better. I went there today and asked for an EXCHANGE, and they pressed a refund, and told me that the only way they could sell me the item would be that i would have to buy the whole thing back! How is that fair? i complained, of course, but the manager was so unhelpful and uninterested, and did not even make the attempt to give me any incentive for my inconvenience at their stupidity!! Cannot stand his shop anymore, will defiantly not be buying from Zara again. After being a loyal customer for a good 8-9 years, they have failed way to many times at providing good customer service, that i would not be able to justify any further purchases with them. Furthermore, I've noticed that they do not even have an email option on their Contact us page on their websites- how coincidental! I'm pretty sure they are used to complaints!!! Disgraceful, i urge you all not to shop here!!!”

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Posted 7 years ago

“Always great clothes”

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Posted 7 years ago

“I've just received my bicker jacket, I love love love it bought a slightly bigger size as I wear a lot of jumpers in winter, just right thankyou”

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Posted 7 years ago

“Very fast shipping! But there was a mistake in the last order I made, and there was a wrong product instead of the one I ordered:( But that was the only time they did something wrong - usually I am really happy with them.”

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Posted 7 years ago

“Wouldn't accept an exchange or gift card for an item that wasn't worn and had label on. Receipt says you're entitled to one.”

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Posted 7 years ago

“Affordable and well made clothing”

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Posted 7 years ago

Zara is rated 2.6 based on 979 reviews