Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient online service overall. Fast despatch and well packaged. Returns service equally hassle free. Best retailer on the High Street.”

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Posted 8 years ago

“3 failed deliveries even though I was home for the first 'attempt', then the package hasn't made it back to the warehouse. Yet Zara are withholding my refund of over £300.”

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Posted 8 years ago

“It's ok, I liked the prices and the clothes but the attention is poor.”

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Posted 8 years ago

“very rude staff at highcross Leicester”

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Posted 8 years ago

“I made an order with next day delivery. I received three emails telling me that the parcel was on its away, stating certain time periods it would arrive. It then didn't arrive in any of the stated timings. I then looked at the tracker and it said delivery was attempted at 20.24hrs which had not occurred at all as I had been home. I have spoken to customer services three times and they keep telling me they will give me a delivery time but so far nothing. It is now two days later and I have received nothing.”

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Posted 8 years ago

“Excellent product and service.”

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Posted 8 years ago

“great selection of clothes”

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Posted 8 years ago

“purchased a dress for £40. it was the black embroidered dress. heres me thinking i got a complete bargain. got home, and just tried it on and stitching underarm was loose. then noticed the back of neck stitching where the lining joins the front was fraying, managed to fix that, but after one wear, and washing, its a complete mess. i don't even have the receipt to return. the entire lining around neckline is fraying away from actual dress.”

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Posted 8 years ago

“Staff are not very friendly on the shop floor and pass you to another member of staff rather than deal with you. At the tills some don't even make eye contact when they serve you. Not polite or very good customer service at all!”

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Posted 8 years ago

“The whole process of shopping online was hassle-free.”

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Posted 8 years ago

“Efficient”

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Posted 8 years ago

“Beautiful products and quick shipping”

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Posted 8 years ago

“Received the order in a few days. One if the item wasn't right so took it to store for exchange and they were happy to help”

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Posted 8 years ago

“Fitting of the cote was too good”

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Posted 8 years ago

“Great products, next day shipping, amazing quality”

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Posted 8 years ago

“Brought online two pairs of trousers from Zara site matched exactly my fit from my sizes entered and arrived quickly and in excellent quality and packed beautifully. Very impressed with Zara thank you. Beautiful quality for such amazing prices! Excellent website too with great selections to chose from.”

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Posted 8 years ago

“love their clothes”

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Posted 8 years ago

“the quality of the cloth it's nice but the costumer service in some stores in London is not that nice”

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Posted 8 years ago

“found dress for my bday party”

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Posted 8 years ago

“This clothing company is one of my favourites always my first stop when I need some retail therapy”

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Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews