Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“Fitting of the cote was too good”

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Posted 7 years ago

“Great products, next day shipping, amazing quality”

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Posted 7 years ago

“Brought online two pairs of trousers from Zara site matched exactly my fit from my sizes entered and arrived quickly and in excellent quality and packed beautifully. Very impressed with Zara thank you. Beautiful quality for such amazing prices! Excellent website too with great selections to chose from.”

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Posted 7 years ago

“love their clothes”

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Posted 7 years ago

“the quality of the cloth it's nice but the costumer service in some stores in London is not that nice”

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Posted 7 years ago

“found dress for my bday party”

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Posted 7 years ago

“This clothing company is one of my favourites always my first stop when I need some retail therapy”

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Posted 7 years ago

“I haven't bought from Zara before. I don't really like online shopping but the parcel arrived quickly in a lovely box that made it feel like Christmas. All of the items were great quality and the sizing was great. A positive experience which I will repeat and definitely recommend”

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Posted 7 years ago

“The Oxford store has terrible customer service. The staff are very rude, they avoid eye contact and they go out of their way not to help! A shame as I love Zara's clothes”

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Posted 7 years ago

“A GOOD PRICE ALSO A GREAT COLLECTION AND A VERY GOOD FIT”

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Posted 7 years ago

“I love the goods and the value for money xxx”

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Posted 7 years ago

“Always great service. Goods arrive on time and look like the images. Quality is never disappointing and the returns options are great!”

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Posted 7 years ago

“Love love love”

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Posted 7 years ago

“The staff are very approchable”

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Posted 7 years ago

“Zara (just about every Zara I have ever shopped in), has the worst customer service on the high street. They obviously invest nothing in customer service when they hire people, as they don't see it as a priority. It's such a shame because the clothing is so nice, but I literally feel angry every time I leave one of their shops!”

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Posted 7 years ago

“Quick delivery and high quality clothes.”

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Posted 7 years ago

“I asked to try on a suite they couldn't find my size but asked me to pay for the suite and then they would order it in my size the lady was rude in her manner I asked why do I have to pay for something I cannot see or try on ive never experienced this before no explanation could be given apart from when it comes if u don't like it or still don't fit then u can have a refund so u want my money for a week collect the interest in the hope that it's suitable and it looks right. Day light robbery rubbish customer care and very bad business will no longer shop at zara”

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Posted 7 years ago

“The customer service team are disgustingly rude and unhelpful and to be honest I have never spoken to anyone there who does not come across as extremely ignorant.”

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Posted 7 years ago

“I placed an order since 9th for a next day delivery.up until now have not received it.i tried tracking the items via Hermes was told delivery was given to a wrong o emails address to contact Zara except via Facebook messenger which I did all I keep getting is a stupid apology.after so many attempts to get through to someone on the fone for almost an hour.and the money has been deducted from my account...zara is so horrible both online and in store especially lakeside...”

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Posted 7 years ago

“I paid for an item online 4 weeks ago, it has never arrived, I have phoned numerous times, sent a royal mail letter of complaint, still not resolved. Disgusting service”

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Posted 7 years ago

Zara is rated 2.6 based on 992 reviews