Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“Placed my order on 18/10/17 for 5 items. Was sent two duplicate items and there was one missing item. The duplicate item has been colected by a courier and I'm asking for a refund for the missing item. I've lost count with the amount of Web Chat, emails and phone calls ( some terminated by Zara customer services) . Finally I've been told I have to wait another 10-14 days for my refund to reach my bank account. What a joke this company is . So disappointed.”

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Posted 7 years ago

“Unable to purchase xmas gifts no gift receipts available yet (today 10/11). Unable to return purchases after xmas. Did my Shopping in other shops.”

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Posted 7 years ago

“I ordered two jackets, one on Saturday came on Wednesday. Other I order on Monday still waiting and today is Thursday. Why Zara says that if you order something and will come next day. First time I used Zara's delivery and I think is last time. Horrible customer service.”

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Posted 7 years ago

“Very efficient service. Easy to navigate the website. I selected a click and collect service from my local store. My purchases were neatly packaged in a secure box. Very happy customer, would definitely use again.”

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Posted 7 years ago

“Placed an order o line on 28th October for store delivery. 10 days later no delivery, no answers, no help. Told I have to wait another 48 hours while they look in to it. Tried to cancel told no. Asked who to complain to, guess what no help.”

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Posted 7 years ago

“Son bought £80 of clothes and can not find receipt but just want to exchange for larger size and refused- student- and now has £80 of worthless clothes- Brighton store. Never shop there again”

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Posted 7 years ago

“It’s ashame with Zara because the product is lovely but the customer service is absolutely disgusting!!!! My local branch is Milton Keynes and after waiting in the longest queue ever you finally get served by the most miserable sales assistants ever who would crack if smile !!! No one is around on the shop floor to help as I’ve asked questions before and they couldn’t give me an answer !!!! Forget shopping in store I will now go online !!!! Horrendous place”

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Posted 7 years ago

“Very efficient online service overall. Fast despatch and well packaged. Returns service equally hassle free. Best retailer on the High Street.”

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Posted 7 years ago

“3 failed deliveries even though I was home for the first 'attempt', then the package hasn't made it back to the warehouse. Yet Zara are withholding my refund of over £300.”

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Posted 7 years ago

“It's ok, I liked the prices and the clothes but the attention is poor.”

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Posted 7 years ago

“very rude staff at highcross Leicester”

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Posted 7 years ago

“I made an order with next day delivery. I received three emails telling me that the parcel was on its away, stating certain time periods it would arrive. It then didn't arrive in any of the stated timings. I then looked at the tracker and it said delivery was attempted at 20.24hrs which had not occurred at all as I had been home. I have spoken to customer services three times and they keep telling me they will give me a delivery time but so far nothing. It is now two days later and I have received nothing.”

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Posted 7 years ago

“Excellent product and service.”

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Posted 7 years ago

“great selection of clothes”

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Posted 7 years ago

“purchased a dress for £40. it was the black embroidered dress. heres me thinking i got a complete bargain. got home, and just tried it on and stitching underarm was loose. then noticed the back of neck stitching where the lining joins the front was fraying, managed to fix that, but after one wear, and washing, its a complete mess. i don't even have the receipt to return. the entire lining around neckline is fraying away from actual dress.”

Helpful Report

Posted 7 years ago

“Staff are not very friendly on the shop floor and pass you to another member of staff rather than deal with you. At the tills some don't even make eye contact when they serve you. Not polite or very good customer service at all!”

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Posted 7 years ago

“The whole process of shopping online was hassle-free.”

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Posted 7 years ago

“Efficient”

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Posted 7 years ago

“Beautiful products and quick shipping”

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Posted 7 years ago

“Received the order in a few days. One if the item wasn't right so took it to store for exchange and they were happy to help”

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Posted 7 years ago

Zara is rated 2.6 based on 992 reviews