Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“great selection of clothes”

Helpful Report

Posted 7 years ago

“purchased a dress for £40. it was the black embroidered dress. heres me thinking i got a complete bargain. got home, and just tried it on and stitching underarm was loose. then noticed the back of neck stitching where the lining joins the front was fraying, managed to fix that, but after one wear, and washing, its a complete mess. i don't even have the receipt to return. the entire lining around neckline is fraying away from actual dress.”

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Posted 7 years ago

“Staff are not very friendly on the shop floor and pass you to another member of staff rather than deal with you. At the tills some don't even make eye contact when they serve you. Not polite or very good customer service at all!”

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Posted 7 years ago

“The whole process of shopping online was hassle-free.”

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Posted 7 years ago

“Efficient”

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Posted 7 years ago

“Beautiful products and quick shipping”

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Posted 7 years ago

“Received the order in a few days. One if the item wasn't right so took it to store for exchange and they were happy to help”

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Posted 7 years ago

“Fitting of the cote was too good”

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Posted 7 years ago

“Great products, next day shipping, amazing quality”

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Posted 7 years ago

“Brought online two pairs of trousers from Zara site matched exactly my fit from my sizes entered and arrived quickly and in excellent quality and packed beautifully. Very impressed with Zara thank you. Beautiful quality for such amazing prices! Excellent website too with great selections to chose from.”

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Posted 7 years ago

“love their clothes”

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Posted 7 years ago

“the quality of the cloth it's nice but the costumer service in some stores in London is not that nice”

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Posted 7 years ago

“found dress for my bday party”

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Posted 7 years ago

“This clothing company is one of my favourites always my first stop when I need some retail therapy”

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Posted 7 years ago

“I haven't bought from Zara before. I don't really like online shopping but the parcel arrived quickly in a lovely box that made it feel like Christmas. All of the items were great quality and the sizing was great. A positive experience which I will repeat and definitely recommend”

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Posted 7 years ago

“The Oxford store has terrible customer service. The staff are very rude, they avoid eye contact and they go out of their way not to help! A shame as I love Zara's clothes”

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Posted 7 years ago

“A GOOD PRICE ALSO A GREAT COLLECTION AND A VERY GOOD FIT”

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Posted 7 years ago

“I love the goods and the value for money xxx”

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Posted 7 years ago

“Always great service. Goods arrive on time and look like the images. Quality is never disappointing and the returns options are great!”

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Posted 7 years ago

“Love love love”

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Posted 7 years ago

Zara is rated 2.6 based on 979 reviews