Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. ....had remained loyal to this company for years until I found out today what a strict refund policy it holds......no credit note/ gift voucher or any form of discretion no matter the circumstances.....thought it may be useful for potential customers to be aware of this.....I only wish I had known. Easy way to lose decent custom sadly.....I will definitely take my custom elsewhere! Only bonus if there is one...a polite no we won't reconsider.”

Helpful Report

Posted 7 years ago

“Good price, nice staff”

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Posted 7 years ago

“the products are very good quality, fashionable”

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Posted 7 years ago

“the products are very good quality, fashionable”

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Posted 7 years ago

“Great customer service. Professional but friendly.”

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Posted 7 years ago

“Great customer service. Professional but friendly.”

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Posted 7 years ago

“The products are really good quality and really high fashion, good looking.”

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Posted 7 years ago

“Shocking customer service by The Reading, Oracle Managers. I shop in Zara often and went in one day to exchange something unworn I had bought online. I was told very rudely that this was not possible, even with the receipt as the website is different. the manager then walked off! I looked at my online receipt to say that indeed you can exchange or receive refunds via the store with a receipt, which I had. I went in again (after a long journey as this is not a store near me, but the nearest) and the next manager told me, ok I could only exchange for the same item in a different size!!! surely this cannot be right? so I opted for a refund. I wanted to exchange for alternative items. Zara has now lost the £49.00 I would have spent with them again due to exceptionally rude managers. will never shop at The Reading store again. this was the 25th of August and again on the 30th August. Just not good enough.”

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Posted 7 years ago

“Amazing Fashion. Fantastic Online styling.”

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Posted 7 years ago

“I love shopping from Zara, I always get my items really quickly and packaged beautifully. Their clothes are lovely!”

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Posted 7 years ago

“Prompt delivery, great customer care. Packaging lovely.”

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Posted 7 years ago

“Way to use website, fast delivery, and an easy return.”

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Posted 7 years ago

“I ordered around £100 from Zara online UK but they haven't get delivered at all after more than one week even it was a Next-day delivery. Every time I got connected to Zara customer service they promise to contact me within 24 hours but never did. I kept contacting Zara by chat, message, and phone call, every other day, and 3 times in total. The last time I talk on phone with the staff he told me it was because the Hermes have not replied the email Zara sent, so they have to wait. I', not sure if they are going kept me waiting like this forever ...”

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Posted 7 years ago

“Very bad sell dirty dresses”

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Posted 7 years ago

“I purchased a coat and once home I noticed serveral marks on it. One with black on the collar which was very noticeable , others were stains, one was inside with a factory stamp pointing out the stain. They still sold this reject price to me. They did not refund when I took it back and pointed it out, staff wer rude and embarrassed me In front of everyone and said they would not sell an item like this and I should have inspected it properly. He did t even say thank you and bye. This is the Leicester zara store. Items is sold here of poor quality , inspect the shoes they are not perfect and made glue is dried in places were it's not supposed to.”

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Posted 7 years ago

“Excellent quality, new improved delivery and easy fast returns. The website is excellent too. Love Zara clothes. Keep up the good work.”

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Posted 7 years ago

“Great products at a great price”

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Posted 7 years ago

“Helpful customer service even though thy were very busy during a sale.”

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Posted 7 years ago

“Zara is good but the quality used to be better”

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Posted 7 years ago

“Lovely clothes, fast delivery and comes wrapped in tissue paper and box”

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Posted 7 years ago

Zara is rated 2.6 based on 979 reviews