Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't bought from Zara before. I don't really like online shopping but the parcel arrived quickly in a lovely box that made it feel like Christmas. All of the items were great quality and the sizing was great. A positive experience which I will repeat and definitely recommend”

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Posted 8 years ago

“The Oxford store has terrible customer service. The staff are very rude, they avoid eye contact and they go out of their way not to help! A shame as I love Zara's clothes”

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Posted 8 years ago

“A GOOD PRICE ALSO A GREAT COLLECTION AND A VERY GOOD FIT”

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Posted 8 years ago

“I love the goods and the value for money xxx”

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Posted 8 years ago

“Always great service. Goods arrive on time and look like the images. Quality is never disappointing and the returns options are great!”

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Posted 8 years ago

“Love love love”

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Posted 8 years ago

“The staff are very approchable”

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Posted 8 years ago

“Zara (just about every Zara I have ever shopped in), has the worst customer service on the high street. They obviously invest nothing in customer service when they hire people, as they don't see it as a priority. It's such a shame because the clothing is so nice, but I literally feel angry every time I leave one of their shops!”

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Posted 8 years ago

“Quick delivery and high quality clothes.”

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Posted 8 years ago

“I asked to try on a suite they couldn't find my size but asked me to pay for the suite and then they would order it in my size the lady was rude in her manner I asked why do I have to pay for something I cannot see or try on ive never experienced this before no explanation could be given apart from when it comes if u don't like it or still don't fit then u can have a refund so u want my money for a week collect the interest in the hope that it's suitable and it looks right. Day light robbery rubbish customer care and very bad business will no longer shop at zara”

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Posted 8 years ago

“The customer service team are disgustingly rude and unhelpful and to be honest I have never spoken to anyone there who does not come across as extremely ignorant.”

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Posted 8 years ago

“I placed an order since 9th for a next day delivery.up until now have not received it.i tried tracking the items via Hermes was told delivery was given to a wrong o emails address to contact Zara except via Facebook messenger which I did all I keep getting is a stupid apology.after so many attempts to get through to someone on the fone for almost an hour.and the money has been deducted from my account...zara is so horrible both online and in store especially lakeside...”

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Posted 8 years ago

“I paid for an item online 4 weeks ago, it has never arrived, I have phoned numerous times, sent a royal mail letter of complaint, still not resolved. Disgusting service”

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Posted 8 years ago

“The customer service at every London store I have been at has been a complete an utter disgrace and the basic training in 5* customer service desperately needs to be implemented. The Oxford street store is in particularly the worst with the Irish manager being so unfriendly and rude really not what I expected from Zara. The staff are miserable, unfriendly and some the rudest people I have ever met. Zara also doesn't seem to inform you when your order is no longer available to collect in store. You receive no email and no refund no matter how much you chase. Really disappointed in the store and will definitely no longer shop there!!”

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Posted 8 years ago

“Bought a tote bag from zara.. specifications on the Web site says that it has golden metal hardware but I was disappointed when I received the bag as it was silver and looked cheap...”

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Posted 8 years ago

“Love my new jacket :)”

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Posted 8 years ago

“I love the scarfs that are sold. I think for a woman over thirty, you don't feel intimidated to purchase the clothing in Zara. Store locations in Oxford Street, London are amazing when you walk through the doors. One thing that needs improvement is that the employees must approach customers more often. They are selling a brand and should show it more in their actions.”

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Posted 8 years ago

“They were happy and helpful.”

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Posted 8 years ago

“Have been to a few shops now. Swansea, Oxford Street, Southampton, White City and not one of them provided a half decent customer service. Not one member of staff at the till bothered to greet me and they continued to talk amongst themselves whilst serving. They have all been miserable and unhelpful. They refund policy is farcical changing from place to place. I love the clothes and will always buy off line now. Not worth the effort in store.”

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Posted 8 years ago

“FOR EVERYBODY THAT SAYS THAT THE CUSTOMER SERVICE IN ZARA IS HORRIBLE IS NOT THE SALES ASS FAULT IS MANAGERS EHO DONT CARE AT ALL IF THEY DONT HAVE COVER FOR THE FLOOR AND YHEY PUT 1 PERSON TO DO IT ALL SPECIALLY ZARA SOHO AS THE WORST MANAGMENT THATS WHY THE EMPLOYEES ARE TIRED STRESSED AND DONT GICE CUSTOMER SERVICE@!@!”

Helpful Report

Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews