Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at every London store I have been at has been a complete an utter disgrace and the basic training in 5* customer service desperately needs to be implemented. The Oxford street store is in particularly the worst with the Irish manager being so unfriendly and rude really not what I expected from Zara. The staff are miserable, unfriendly and some the rudest people I have ever met. Zara also doesn't seem to inform you when your order is no longer available to collect in store. You receive no email and no refund no matter how much you chase. Really disappointed in the store and will definitely no longer shop there!!”

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Posted 7 years ago

“Bought a tote bag from zara.. specifications on the Web site says that it has golden metal hardware but I was disappointed when I received the bag as it was silver and looked cheap...”

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Posted 7 years ago

“Love my new jacket :)”

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Posted 7 years ago

“I love the scarfs that are sold. I think for a woman over thirty, you don't feel intimidated to purchase the clothing in Zara. Store locations in Oxford Street, London are amazing when you walk through the doors. One thing that needs improvement is that the employees must approach customers more often. They are selling a brand and should show it more in their actions.”

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Posted 7 years ago

“They were happy and helpful.”

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Posted 7 years ago

“Have been to a few shops now. Swansea, Oxford Street, Southampton, White City and not one of them provided a half decent customer service. Not one member of staff at the till bothered to greet me and they continued to talk amongst themselves whilst serving. They have all been miserable and unhelpful. They refund policy is farcical changing from place to place. I love the clothes and will always buy off line now. Not worth the effort in store.”

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Posted 7 years ago

“FOR EVERYBODY THAT SAYS THAT THE CUSTOMER SERVICE IN ZARA IS HORRIBLE IS NOT THE SALES ASS FAULT IS MANAGERS EHO DONT CARE AT ALL IF THEY DONT HAVE COVER FOR THE FLOOR AND YHEY PUT 1 PERSON TO DO IT ALL SPECIALLY ZARA SOHO AS THE WORST MANAGMENT THATS WHY THE EMPLOYEES ARE TIRED STRESSED AND DONT GICE CUSTOMER SERVICE@!@!”

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Posted 7 years ago

“""Zara, particularly Zara in Lakeside has THE WORST customer service i have ever encountered!! The sales assistants are literally so stupid, but not on are they all incompetent, the managers are no better. I went there today and asked for an EXCHANGE, and they pressed a refund, and told me that the only way they could sell me the item would be that i would have to buy the whole thing back! How is that fair? i complained, of course, but the manager was so unhelpful and uninterested, and did not even make the attempt to give me any incentive for my inconvenience at their stupidity!! Cannot stand his shop anymore, will defiantly not be buying from Zara again. After being a loyal customer for a good 8-9 years, they have failed way to many times at providing good customer service, that i would not be able to justify any further purchases with them. Furthermore, I've noticed that they do not even have an email option on their Contact us page on their websites- how coincidental! I'm pretty sure they are used to complaints!!! Disgraceful, i urge you all not to shop here!!!”

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Posted 8 years ago

“Always great clothes”

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Posted 8 years ago

“I've just received my bicker jacket, I love love love it bought a slightly bigger size as I wear a lot of jumpers in winter, just right thankyou”

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Posted 8 years ago

“Very fast shipping! But there was a mistake in the last order I made, and there was a wrong product instead of the one I ordered:( But that was the only time they did something wrong - usually I am really happy with them.”

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Posted 8 years ago

“Wouldn't accept an exchange or gift card for an item that wasn't worn and had label on. Receipt says you're entitled to one.”

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Posted 8 years ago

“Affordable and well made clothing”

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Posted 8 years ago

“Disappointed. ....had remained loyal to this company for years until I found out today what a strict refund policy it holds......no credit note/ gift voucher or any form of discretion no matter the circumstances.....thought it may be useful for potential customers to be aware of this.....I only wish I had known. Easy way to lose decent custom sadly.....I will definitely take my custom elsewhere! Only bonus if there is one...a polite no we won't reconsider.”

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Posted 8 years ago

“Good price, nice staff”

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Posted 8 years ago

“the products are very good quality, fashionable”

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Posted 8 years ago

“the products are very good quality, fashionable”

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Posted 8 years ago

“Great customer service. Professional but friendly.”

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Posted 8 years ago

“Great customer service. Professional but friendly.”

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Posted 8 years ago

“The products are really good quality and really high fashion, good looking.”

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Posted 8 years ago

Zara is rated 2.6 based on 992 reviews