Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me a dirty dress so I sent it back to them saying the product was poor quality. They then returned it to me and would not refund me as they said I should have stated the product was not poor quality but fault and of that reason they would not offer a refund.”

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Posted 8 years ago

“Excellent as always brilliant online service”

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Posted 8 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 8 years ago

“Good prices and fast delivery. Best return/refund procedure I've used.”

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Posted 8 years ago

“Live online chat customer service rubbish clothes fall apart before labels taking out and worn”

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Posted 8 years ago

“Excellent products and choice”

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Posted 8 years ago

“Amazing online service.”

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Posted 8 years ago

“Amazing online service.”

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Posted 8 years ago

“I love it. Amazing. I check website every morning and every night for new products.”

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Posted 8 years ago

“I love it. Amazing. I check website every morning and every night for new products.”

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Posted 8 years ago

“I'm afraid Zara has let itself down! I was waiting for over 7 mins to be served. One cashier only serving. Recently I have had an operation and standing is quite difficult right now. I saw an assistant walk past the queue and asked if there were any more cashiers available. She completely ignored me. When I was served by the cashier, I said more staff is needed and I have just had an operation, therefore finding standing difficult. The cashier decided not to speak at all!!! I asked her if she had heard me and could she reply!!! Went to find a Manager...was told Zara is understaffed! She was helpful however....at least sympathetic. Think Zara you need to help your customers more!!! Very sad, never had this kind of treatment before in the shop.”

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Posted 8 years ago

“Pleasant helpful staff”

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Posted 8 years ago

“Great product and service”

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Posted 8 years ago

“Great quality items, good sale price. Quick delivery.”

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Posted 8 years ago

“Clothes are quality. Refund is very easy to do”

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Posted 8 years ago

“Great quality baby clothes at reasonable prices. Easy to return and free”

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Posted 8 years ago

“I purchased 8 items from Zara on online and I only received 6 items on Saturday 1 July 2017. I telephoned the same day as there were two jackets. They asked me if the weight was on the packaging which it wasn't. I've never had anything missing before. The customer service is poor. They do not have an email address to make a formal complaint. You are not able to go beyond the first person you speak to. I rang on more than four occasions and they say that there isn't a manager or supervisor to speak to and that the warehouse said that the items were packed. They said that they would respond within 48 hours and they responded on the 7 July 2018 at 12.47 stating that the items were packed. I've never had anything missing before and I've placed a lot of orders from Zara. The staff are completely rude and disrespectful. I want my £80.00 back. My order is 367042908. I'm also writing to BBC Watchdog as I think this is not the first time this has happened.”

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Posted 8 years ago

“Quick delivery.”

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Posted 8 years ago

“Good quality - had to return a top as it was too big for me- great customer service and refund done quickly (bought it online)”

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Posted 8 years ago

“Reasonable delivery charges and free returns. Great choice.”

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Posted 8 years ago

Zara is rated 2.6 based on 992 reviews