Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a coat and once home I noticed serveral marks on it. One with black on the collar which was very noticeable , others were stains, one was inside with a factory stamp pointing out the stain. They still sold this reject price to me. They did not refund when I took it back and pointed it out, staff wer rude and embarrassed me In front of everyone and said they would not sell an item like this and I should have inspected it properly. He did t even say thank you and bye. This is the Leicester zara store. Items is sold here of poor quality , inspect the shoes they are not perfect and made glue is dried in places were it's not supposed to.”

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Posted 8 years ago

“Excellent quality, new improved delivery and easy fast returns. The website is excellent too. Love Zara clothes. Keep up the good work.”

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Posted 8 years ago

“Great products at a great price”

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Posted 8 years ago

“Helpful customer service even though thy were very busy during a sale.”

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Posted 8 years ago

“Zara is good but the quality used to be better”

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Posted 8 years ago

“Lovely clothes, fast delivery and comes wrapped in tissue paper and box”

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Posted 8 years ago

“Order a bag in the sale for delivery to store, order recipet came through quickly and delivery to store was amazingly quick too!”

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Posted 8 years ago

“Great delivery service. Clothes arrive in beautifully packaged box and easy to return if needed”

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Posted 8 years ago

“Always excellent delivery and returns policy. Good value for money and quality of clothing.”

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Posted 8 years ago

“I wouldnt even rate Zara one star to be honest! Ordered some stuff offline and one if the items arrived with the security tag on. Contacted Zara as I do not live local to one and asked them if they would be able to send out another and for me to return the original. They created such a fuss. I sent them pictures, booking numbers, receipts and they said the best they could offer was 10% off my next order and they would come and collect the original item and I would get a refund. I thought this was ok if they had the item in stock but they did not! I advised them that I didnt want to order anything else and I just wanted the tag off my item. They advised me to return it in store at a store 55 miles away. The customer service advisers were rude all the way through and they did not get back to me when they said they would. I had to keep contacting them and being put on hold for half an hour while they looked at case notes. I would never order online with Zara again, complete joke.”

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Posted 8 years ago

“phoned the zara store in leicester highcross Sunday afternoon and they picked up the phone and immediately put it down twice! I also rang the customer service number for Zara and the woman answered it, and hung up on me whilst I was talking! all when I was trying to make an inquiry. ended up using the live chat which was very helpful.”

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Posted 8 years ago

“the customer service is appalling, do not use live chat, if they don't fancy helping you, they will come on introduce themselves and proceed to ignore you, i waited 1 hour mid conversation, only for them to end the chat”

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Posted 8 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 8 years ago

“Sent me a dirty dress so I sent it back to them saying the product was poor quality. They then returned it to me and would not refund me as they said I should have stated the product was not poor quality but fault and of that reason they would not offer a refund.”

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Posted 8 years ago

“Excellent as always brilliant online service”

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Posted 8 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 8 years ago

“Good prices and fast delivery. Best return/refund procedure I've used.”

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Posted 8 years ago

“Live online chat customer service rubbish clothes fall apart before labels taking out and worn”

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Posted 8 years ago

“Excellent products and choice”

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Posted 8 years ago

“Amazing online service.”

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Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews