Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 999 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ave great service”

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Posted 8 years ago

“Excellent sale and delivery was really fast great service”

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Posted 8 years ago

“I can get clothes that there aren't available in their phisical shop.”

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Posted 8 years ago

“Good fast fashion”

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Posted 8 years ago

“Store was well laid out and again friendly staff really help!”

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Posted 8 years ago

“Their clothes are stylish and very fitting. They look sophisticated”

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Posted 8 years ago

“I purchased a shirt in the Edinburgh Princes Street store. I had a problem with the size. Returned it to Glasgow Buchan Street and obtained a refund without issue. Indeed the sales assistant was then extremely helpful in assisting me wirh the purchase of another item”

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Posted 8 years ago

“Clean shop in Edinburgh, with lots of friendly helpful staff”

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Posted 8 years ago

“I am returning home from a visit to your Guildford store . It is the first time I've taken anything back . The experience was appauling . I was asked if I knew how to undo the cord so I could remove the price tags and wear the top and trousers ! I said why would anyone do that especially since the items have cardboard size identification fastened to the jeans and top . She asked again .. ! What a bad customer representative for Zara so unprofessional ! I told the girl what she was impliying was quite deplorable . If this girl deals with customers like this on a daily basis which she said she says it to everyone you will get your store a bad reputation . I have run my own business for 16 years a limited company and in my retail shopping experiences never been treated like this . I felt near to tears and embarrassed .”

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Posted 8 years ago

“Item returned in original state with tags in-no receipt no exchange allowed-archaic & poor customer service.”

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Posted 8 years ago

“Appaling customer service rude staff , been working in retail for 15 years and doing mystery shopping and gave never come access such rude staff ! The clothes sell themselves it's obviously not the staff helping the customers . 3 occasions went into the Chester store with a new full wardrobe in mind but because of the rude staff I walked out! Would never go in there again. Staff were all foreign as when I asked 3 different staff 3 different questions they looked at me like stupid ! I asked how the sizing was , what length the trousers are as standard and if you had changing rooms ! I would think the were not hard questions ??? Sort out your staff with customer service training asap”

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Posted 8 years ago

“TO GET EMPLOYED AT THIS STORE , YOU MUST BE DUMB AND RUDE. WORST CUSTOMER SERVICES EVER AVOID AVOID AVOID”

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Posted 8 years ago

“Terrible customer service , and bad quality clothing. Disgusted”

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Posted 8 years ago

“Zara have amazing clothes however the sizes are quite different between different styles. The unfortunate thing is the queue for the fitting room is normally long and the fitting staff rarely wish to help with sizes hence the shopping experience is long and harrowing. This has led me to order online when I really prefer working in store Clothes are lovely. There is a larger store coming soon so hopefully more staff will mean better fitting room service”

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Posted 8 years ago

“The shopping experience is very stress free, the shop is very well presented and the clothes are very good quality for the price. Counter staff were fantastic.”

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Posted 8 years ago

“Badly made clothes, ridiculously skimpy sizing, absolutely abysmal online returns. They couldn't care less. Avoid.”

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Posted 8 years ago

“Excellent quality and super fast delivery!”

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Posted 8 years ago

“the staff are just unhelpful. yesterday they opened a third till when the queue got to about 15 long. however, when it had got down to about 10 long one of the people went back to working on the floor slowing down customer service - and even when this was pointed out they just stare at you. the paying process takes too long - the staff have to re-tag and re-hang returned items one by one regardless of the length of the queue. they have to sort this out - customer service should be a priority”

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Posted 8 years ago

“Lovely products not available elsewhere.”

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Posted 8 years ago

“They were so rude! I was picking up an order and they shouted "stand to the side" and after showing them various ID's they refused to let me collect my order, Poor customer service and no manners!!!”

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Posted 8 years ago

Zara is rated 2.6 based on 999 reviews