Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean shop in Edinburgh, with lots of friendly helpful staff”

Helpful Report

Posted 8 years ago

“I am returning home from a visit to your Guildford store . It is the first time I've taken anything back . The experience was appauling . I was asked if I knew how to undo the cord so I could remove the price tags and wear the top and trousers ! I said why would anyone do that especially since the items have cardboard size identification fastened to the jeans and top . She asked again .. ! What a bad customer representative for Zara so unprofessional ! I told the girl what she was impliying was quite deplorable . If this girl deals with customers like this on a daily basis which she said she says it to everyone you will get your store a bad reputation . I have run my own business for 16 years a limited company and in my retail shopping experiences never been treated like this . I felt near to tears and embarrassed .”

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Posted 8 years ago

“Item returned in original state with tags in-no receipt no exchange allowed-archaic & poor customer service.”

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Posted 8 years ago

“Appaling customer service rude staff , been working in retail for 15 years and doing mystery shopping and gave never come access such rude staff ! The clothes sell themselves it's obviously not the staff helping the customers . 3 occasions went into the Chester store with a new full wardrobe in mind but because of the rude staff I walked out! Would never go in there again. Staff were all foreign as when I asked 3 different staff 3 different questions they looked at me like stupid ! I asked how the sizing was , what length the trousers are as standard and if you had changing rooms ! I would think the were not hard questions ??? Sort out your staff with customer service training asap”

Helpful Report

Posted 8 years ago

“TO GET EMPLOYED AT THIS STORE , YOU MUST BE DUMB AND RUDE. WORST CUSTOMER SERVICES EVER AVOID AVOID AVOID”

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Posted 8 years ago

“Terrible customer service , and bad quality clothing. Disgusted”

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Posted 8 years ago

“Zara have amazing clothes however the sizes are quite different between different styles. The unfortunate thing is the queue for the fitting room is normally long and the fitting staff rarely wish to help with sizes hence the shopping experience is long and harrowing. This has led me to order online when I really prefer working in store Clothes are lovely. There is a larger store coming soon so hopefully more staff will mean better fitting room service”

Helpful Report

Posted 8 years ago

“The shopping experience is very stress free, the shop is very well presented and the clothes are very good quality for the price. Counter staff were fantastic.”

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Posted 8 years ago

“Badly made clothes, ridiculously skimpy sizing, absolutely abysmal online returns. They couldn't care less. Avoid.”

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Posted 8 years ago

“Excellent quality and super fast delivery!”

Helpful Report

Posted 8 years ago

“the staff are just unhelpful. yesterday they opened a third till when the queue got to about 15 long. however, when it had got down to about 10 long one of the people went back to working on the floor slowing down customer service - and even when this was pointed out they just stare at you. the paying process takes too long - the staff have to re-tag and re-hang returned items one by one regardless of the length of the queue. they have to sort this out - customer service should be a priority”

Helpful Report

Posted 8 years ago

“Lovely products not available elsewhere.”

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Posted 8 years ago

“They were so rude! I was picking up an order and they shouted "stand to the side" and after showing them various ID's they refused to let me collect my order, Poor customer service and no manners!!!”

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Posted 8 years ago

“Nice selection of high quality clothes. I bought some work shirts. Good service.”

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Posted 8 years ago

“Gorgeous prints and styles. Free returns and free delivery. Range of sizes but could go larger, I am a UK 8/10 and sometimes find I need a medium or large when a small should be an ideal fit.”

Helpful Report

Posted 8 years ago

“Clothes are well made and well priced”

Helpful Report

Posted 8 years ago

“When I was browsing for top online and I like a particular style top, I decided to try it out before making the purchase. I spoke to one the zara staff member at Milton Keynes location and she mentioned to me that the item is in basement but no one would be able get it for me for next one and half hour. I felt staff members are not interested in helping the customer. The second issue - I was trying out some dresses and I was need help with getting next size since item was bit small and non staff members were available at the fitting rooms. I was disappointed with the service, I decided to go Topshop instead. I hope manager address the issues with their staff members to improve the service. Customer satisfaction is very important”

Helpful Report

Posted 8 years ago

“Items delivered to wrong address. By the time I received them the returns window had passed. Zara would not allow me to return any items.”

Helpful Report

Posted 8 years ago

“Staff have no customer awareness, they are also unapproachable and unhelpful. Tills are always understaffed. Returns are only authorised by a supervisor or manager even when presented with a receipt and labels attached to the garment. The website is clunky and takes far too long to load.Not a great business model.”

Helpful Report

Posted 8 years ago

“quick delivery , quick return collection from home”

Helpful Report

Posted 8 years ago

Zara is rated 2.6 based on 992 reviews