Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Zara, particularly Zara in Lakeside has THE WORST customer service i have ever encountered!! The sales assistants are literally so stupid, but not on are they all incompetent, the managers are no better. I went there today and asked for an EXCHANGE, and they pressed a refund, and told me that the only way they could sell me the item would be that i would have to buy the whole thing back! How is that fair? i complained, of course, but the manager was so unhelpful and uninterested, and did not even make the attempt to give me any incentive for my inconvenience at their stupidity!! Cannot stand his shop anymore, will defiantly not be buying from Zara again. After being a loyal customer for a good 8-9 years, they have failed way to many times at providing good customer service, that i would not be able to justify any further purchases with them. Furthermore, I've noticed that they do not even have an email option on their Contact us page on their websites- how coincidental! I'm pretty sure they are used to complaints!!! Disgraceful, i urge you all not to shop here!!!”

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Posted 8 years ago

“Always great clothes”

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Posted 8 years ago

“I've just received my bicker jacket, I love love love it bought a slightly bigger size as I wear a lot of jumpers in winter, just right thankyou”

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Posted 8 years ago

“Very fast shipping! But there was a mistake in the last order I made, and there was a wrong product instead of the one I ordered:( But that was the only time they did something wrong - usually I am really happy with them.”

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Posted 8 years ago

“Wouldn't accept an exchange or gift card for an item that wasn't worn and had label on. Receipt says you're entitled to one.”

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Posted 8 years ago

“Affordable and well made clothing”

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Posted 8 years ago

“Disappointed. ....had remained loyal to this company for years until I found out today what a strict refund policy it holds......no credit note/ gift voucher or any form of discretion no matter the circumstances.....thought it may be useful for potential customers to be aware of this.....I only wish I had known. Easy way to lose decent custom sadly.....I will definitely take my custom elsewhere! Only bonus if there is one...a polite no we won't reconsider.”

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Posted 8 years ago

“Good price, nice staff”

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Posted 8 years ago

“the products are very good quality, fashionable”

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Posted 8 years ago

“the products are very good quality, fashionable”

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Posted 8 years ago

“Great customer service. Professional but friendly.”

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Posted 8 years ago

“Great customer service. Professional but friendly.”

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Posted 8 years ago

“The products are really good quality and really high fashion, good looking.”

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Posted 8 years ago

“Shocking customer service by The Reading, Oracle Managers. I shop in Zara often and went in one day to exchange something unworn I had bought online. I was told very rudely that this was not possible, even with the receipt as the website is different. the manager then walked off! I looked at my online receipt to say that indeed you can exchange or receive refunds via the store with a receipt, which I had. I went in again (after a long journey as this is not a store near me, but the nearest) and the next manager told me, ok I could only exchange for the same item in a different size!!! surely this cannot be right? so I opted for a refund. I wanted to exchange for alternative items. Zara has now lost the £49.00 I would have spent with them again due to exceptionally rude managers. will never shop at The Reading store again. this was the 25th of August and again on the 30th August. Just not good enough.”

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Posted 8 years ago

“Amazing Fashion. Fantastic Online styling.”

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Posted 8 years ago

“I love shopping from Zara, I always get my items really quickly and packaged beautifully. Their clothes are lovely!”

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Posted 8 years ago

“Prompt delivery, great customer care. Packaging lovely.”

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Posted 8 years ago

“Way to use website, fast delivery, and an easy return.”

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Posted 8 years ago

“I ordered around £100 from Zara online UK but they haven't get delivered at all after more than one week even it was a Next-day delivery. Every time I got connected to Zara customer service they promise to contact me within 24 hours but never did. I kept contacting Zara by chat, message, and phone call, every other day, and 3 times in total. The last time I talk on phone with the staff he told me it was because the Hermes have not replied the email Zara sent, so they have to wait. I', not sure if they are going kept me waiting like this forever ...”

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Posted 8 years ago

“Very bad sell dirty dresses”

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Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews