Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a bag in the sale for delivery to store, order recipet came through quickly and delivery to store was amazingly quick too!”

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Posted 7 years ago

“Great delivery service. Clothes arrive in beautifully packaged box and easy to return if needed”

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Posted 7 years ago

“Always excellent delivery and returns policy. Good value for money and quality of clothing.”

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Posted 7 years ago

“I wouldnt even rate Zara one star to be honest! Ordered some stuff offline and one if the items arrived with the security tag on. Contacted Zara as I do not live local to one and asked them if they would be able to send out another and for me to return the original. They created such a fuss. I sent them pictures, booking numbers, receipts and they said the best they could offer was 10% off my next order and they would come and collect the original item and I would get a refund. I thought this was ok if they had the item in stock but they did not! I advised them that I didnt want to order anything else and I just wanted the tag off my item. They advised me to return it in store at a store 55 miles away. The customer service advisers were rude all the way through and they did not get back to me when they said they would. I had to keep contacting them and being put on hold for half an hour while they looked at case notes. I would never order online with Zara again, complete joke.”

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Posted 7 years ago

“phoned the zara store in leicester highcross Sunday afternoon and they picked up the phone and immediately put it down twice! I also rang the customer service number for Zara and the woman answered it, and hung up on me whilst I was talking! all when I was trying to make an inquiry. ended up using the live chat which was very helpful.”

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Posted 7 years ago

“the customer service is appalling, do not use live chat, if they don't fancy helping you, they will come on introduce themselves and proceed to ignore you, i waited 1 hour mid conversation, only for them to end the chat”

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Posted 7 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 7 years ago

“Sent me a dirty dress so I sent it back to them saying the product was poor quality. They then returned it to me and would not refund me as they said I should have stated the product was not poor quality but fault and of that reason they would not offer a refund.”

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Posted 7 years ago

“Excellent as always brilliant online service”

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Posted 7 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 7 years ago

“Good prices and fast delivery. Best return/refund procedure I've used.”

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Posted 7 years ago

“Live online chat customer service rubbish clothes fall apart before labels taking out and worn”

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Posted 7 years ago

“Excellent products and choice”

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Posted 7 years ago

“Amazing online service.”

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Posted 7 years ago

“Amazing online service.”

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Posted 7 years ago

“I love it. Amazing. I check website every morning and every night for new products.”

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Posted 7 years ago

“I love it. Amazing. I check website every morning and every night for new products.”

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Posted 7 years ago

“I'm afraid Zara has let itself down! I was waiting for over 7 mins to be served. One cashier only serving. Recently I have had an operation and standing is quite difficult right now. I saw an assistant walk past the queue and asked if there were any more cashiers available. She completely ignored me. When I was served by the cashier, I said more staff is needed and I have just had an operation, therefore finding standing difficult. The cashier decided not to speak at all!!! I asked her if she had heard me and could she reply!!! Went to find a Manager...was told Zara is understaffed! She was helpful however....at least sympathetic. Think Zara you need to help your customers more!!! Very sad, never had this kind of treatment before in the shop.”

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Posted 7 years ago

“Pleasant helpful staff”

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Posted 7 years ago

“Great product and service”

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Posted 7 years ago

Zara is rated 2.6 based on 979 reviews