Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“Shocking customer service by The Reading, Oracle Managers. I shop in Zara often and went in one day to exchange something unworn I had bought online. I was told very rudely that this was not possible, even with the receipt as the website is different. the manager then walked off! I looked at my online receipt to say that indeed you can exchange or receive refunds via the store with a receipt, which I had. I went in again (after a long journey as this is not a store near me, but the nearest) and the next manager told me, ok I could only exchange for the same item in a different size!!! surely this cannot be right? so I opted for a refund. I wanted to exchange for alternative items. Zara has now lost the £49.00 I would have spent with them again due to exceptionally rude managers. will never shop at The Reading store again. this was the 25th of August and again on the 30th August. Just not good enough.”

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Posted 8 years ago

“Amazing Fashion. Fantastic Online styling.”

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Posted 8 years ago

“I love shopping from Zara, I always get my items really quickly and packaged beautifully. Their clothes are lovely!”

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Posted 8 years ago

“Prompt delivery, great customer care. Packaging lovely.”

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Posted 8 years ago

“Way to use website, fast delivery, and an easy return.”

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Posted 8 years ago

“I ordered around £100 from Zara online UK but they haven't get delivered at all after more than one week even it was a Next-day delivery. Every time I got connected to Zara customer service they promise to contact me within 24 hours but never did. I kept contacting Zara by chat, message, and phone call, every other day, and 3 times in total. The last time I talk on phone with the staff he told me it was because the Hermes have not replied the email Zara sent, so they have to wait. I', not sure if they are going kept me waiting like this forever ...”

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Posted 8 years ago

“Very bad sell dirty dresses”

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Posted 8 years ago

“I purchased a coat and once home I noticed serveral marks on it. One with black on the collar which was very noticeable , others were stains, one was inside with a factory stamp pointing out the stain. They still sold this reject price to me. They did not refund when I took it back and pointed it out, staff wer rude and embarrassed me In front of everyone and said they would not sell an item like this and I should have inspected it properly. He did t even say thank you and bye. This is the Leicester zara store. Items is sold here of poor quality , inspect the shoes they are not perfect and made glue is dried in places were it's not supposed to.”

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Posted 8 years ago

“Excellent quality, new improved delivery and easy fast returns. The website is excellent too. Love Zara clothes. Keep up the good work.”

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Posted 8 years ago

“Great products at a great price”

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Posted 8 years ago

“Helpful customer service even though thy were very busy during a sale.”

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Posted 8 years ago

“Zara is good but the quality used to be better”

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Posted 8 years ago

“Lovely clothes, fast delivery and comes wrapped in tissue paper and box”

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Posted 8 years ago

“Order a bag in the sale for delivery to store, order recipet came through quickly and delivery to store was amazingly quick too!”

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Posted 8 years ago

“Great delivery service. Clothes arrive in beautifully packaged box and easy to return if needed”

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Posted 8 years ago

“Always excellent delivery and returns policy. Good value for money and quality of clothing.”

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Posted 8 years ago

“I wouldnt even rate Zara one star to be honest! Ordered some stuff offline and one if the items arrived with the security tag on. Contacted Zara as I do not live local to one and asked them if they would be able to send out another and for me to return the original. They created such a fuss. I sent them pictures, booking numbers, receipts and they said the best they could offer was 10% off my next order and they would come and collect the original item and I would get a refund. I thought this was ok if they had the item in stock but they did not! I advised them that I didnt want to order anything else and I just wanted the tag off my item. They advised me to return it in store at a store 55 miles away. The customer service advisers were rude all the way through and they did not get back to me when they said they would. I had to keep contacting them and being put on hold for half an hour while they looked at case notes. I would never order online with Zara again, complete joke.”

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Posted 8 years ago

“phoned the zara store in leicester highcross Sunday afternoon and they picked up the phone and immediately put it down twice! I also rang the customer service number for Zara and the woman answered it, and hung up on me whilst I was talking! all when I was trying to make an inquiry. ended up using the live chat which was very helpful.”

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Posted 8 years ago

“the customer service is appalling, do not use live chat, if they don't fancy helping you, they will come on introduce themselves and proceed to ignore you, i waited 1 hour mid conversation, only for them to end the chat”

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Posted 8 years ago

“Really clear website and clear product images, Very hand for when purchasing shoes!”

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Posted 8 years ago

Zara is rated 2.6 based on 992 reviews