Zerbee Reviews

Name: Zerbee
Rating: 4.77

4.8 Rating 6,954 Reviews

96 %

of reviewers recommend Zerbee

4.8

Based on 6,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Zerbee 5 star review on 23rd November 2021

Anonymous

Daniel

Zerbee 5 star review on 23rd February 2021

Zerbee 5 star review on 2nd December 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*** was outstanding the multiple times we interacted........the inventory system needs work as 2012 Frankln Planner refill was shipped instead of 2014 refill that the warehouse assured Ms *** would be shipped. The old / out-of date inventory needs to be deleted/ managed better.”

Helpful Report

Posted 11 years ago

“ordered 100 bottles of product. Only 21 were sent. Weeks went by and I finally had to inquire where the other 79 were?! Sales rep did respond immediately and resolved the problem by sending them out that same week. I did receive the rest of the bottles, but some bottles in each package seemed to leak perhaps from pressure in the plane travel and the entire bag was wet inside.”

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Posted 8 years ago

“I got an order confirmation, but my package didn't show up. After 13 days I called and I liked how someone picked up the phone immediately and was very helpful, both times I called. Turns out my package got delivered to the wrong place and I wasn't alerted. I talked to someone who said they would take care of it and they did, the product arrived in the mail, but I didn't get an email or call saying it was on its way, which would have been nice.”

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Posted 6 years ago

“Initially, did not receive my full order due to a misread from someone at zerbee.\nContacted Customer Service and they immediately arranged to send the remainder of the order.\n”

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Posted 8 years ago

“While prices are very good, delivery could be better.\nNeed to eliminate the $*** rush handling and process orders as they are made. This two-tier system seems like a "cash cow" for the company.”

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Posted 7 years ago

“Delivery was fast, but most of the paper products had dust all over them. I could literally wipe the notebooks and other items, and it left black/dark gray dust on my hand.”

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Posted 8 years ago

“These were ok and accomplished what we wanted. Some of them had to be bent to close and some could not use.”

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Posted 8 years ago

“The items that I ordered were poorly packed for shipping and arrived broken. Customer services was prompt in their reply and reshipped the items quickly.”

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Posted 5 years ago

“Product is OK Customer Service not so much. I was having a problem getting my delivery, UPS status said label was created since December 4th, as of December 13th still hadn't received anything. Sent email got snide comment on how I am should be tracing my package I was tracing it ! Finally did receive it on Friday, December 14th they had to send out another package, Customer Service was not much help in resolving the issue\n”

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Posted 6 years ago

“Please don't ship lumber crayons in soft packaging, over half of them were broken when they arrived.”

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Posted 7 years ago

“the main complaint that I have with Zerbee is the fact that the promo codes that I receive at least twice a week in an email NEVER work. It doesn't matter what I am purchasing, It will just tell me that the code is invalid to the order that I am placing. The website will give no good reason for the code not applying to the order either.\nThere are many times that I will log onto Zerbee with plans to order something with the promo code that I received in my email, but it does not work so I shop elsewhere.”

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Posted 7 years ago

“At this time January 3rd have not received my order. Not able to rate this order”

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Posted 5 years ago

“There needs to be an option for faster shipping. I could not find it and had to settle for ground shipping. I am still waiting on the product.”

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Posted 8 years ago

“Prices good, but Zerbee broke up a relatively small order into FOUR separate shipments including one by a method we did not specify. That will make us think twice about ordering in the future.”

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Posted 8 years ago

“product in boxes was not good the plastic pencil sharpeners must have been under some bigger boxes because 3 out of the pack were broke. there wasn't any packing in the big box so the ink pens and dry erase markers were busted open and scattered all in the bottom of the box.”

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Posted 8 years ago

“boxes came in with no packing loose stuff like pens open and scattered all over box because there wasn't any stuffing in the box”

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Posted 8 years ago

“We ordered 5 Lorell tables. 3 of the 5 boxes had significant damage. Surprisingly, only one edge of one table had mild compression/impact damage. The truck driver said that these were like this when he picked them up.”

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Posted 6 years ago

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Posted 6 years ago

“My shipment of sanitizing table wipes arrived in a less than desirable manner. Instead of being shipped in the 12-pack box I was expecting / had ordered, I found that 12 individual packages of the wipes had been thrown into a garbage bag, which was then put into a box and stuffed with paper as insulating material. \n\nIn the literal sense, I got what I paid for, so that?ÇÖs worth three stars. But I wasn?ÇÖt thrilled with how my order was filled and delivered.”

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Posted 7 years ago

“I am a regular customer for several years now, and as a small business providing social services I need vendors that can help me with prices. I originally liked Zerbee because of your prices. I have also been pretty satisfied with the quality or the products. I am the least satisfied with the customer service. It has been inconsistent. I hope going forward I can get better service, because I get emails from many vendors every day, who are looking for my business. On my last order I had to cancel some of my items because the prices were not competitive and the representative was not responding to my emails/calls.I ended up ordering these items somewhere else at a better price (without having to speak with a representative). Thank you.”

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Posted 6 years ago

Zerbee is rated 4.8 based on 6,954 reviews