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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“The collection was great, and payment relatively prompt. However, all my books are good as new, and it irks me slightly that Ziffit paid me the same as someone who had sent items that had been dog-eared', bent, clearly used or in otherwise less than perfect condition. Some sort of sliding scale would be nice and greatly appreciated, particularly as they are going to make a massive profit on the re-sale of my items.”
Helpful Report
Posted 3 years ago
“Always prompt to pick parcel up, let's you know the date and time they collect and all free. Payment made a few days later but think there should be details how they sell/use/dispose of items they say they can't accept. And a higher amount for the good quality items would be nice”
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Posted 3 years ago
“Nice and simple”
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Posted 3 years ago
“System good but DPD collection of boxes very unreliable but for some reason you have to send larger orders using DPD. To send smaller orders you can use InPost, which is great.”
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Posted 3 years ago
“It has been 6 days since I posted my parcels and they've not yet been picked up courier collection point. No contact from Ziffit checking on things.”
Ziffit 1 star review on 9th April 2023
Helpful Report
Posted 3 years ago
“Fast review and return. Easy to process sales”
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Posted 3 years ago
“Great way of passing your treasured books onto other owners. Clearing the way for new books. The system is excellent. Swift pick up and the money is in your account within the agreed time.”
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Posted 3 years ago
“Easy to use scan your barcodes in then box up and drop off box at in post locker and then once checked by ziffit money is paid to you. Great site have used often.”
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Posted 3 years ago
“This was an easy to use, transparent service. Courier pick up was very helpful and trade prices were slightly better than the competitors. Will certainly use again.”
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Posted 3 years ago
“To start trade was good, driver picked up box and then when on to processing in warehouse a few days later, but then took longer than my previous trades, was still waiting a week or so later so contacted Ziffit and after contact it went into processing a day later so it could have been missed and then 2 days after that went into paid then took 3 days to go into my account. Overall pervious 2 trades was dealt within a week, took over 3 weeks which is still for me. I beat if I hadn't contact them would probably still stook in the warehouse.”
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Posted 3 years ago
“Trade started on 14th March and haven't received payment yet.”
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Posted 3 years ago
“simple quick service”
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Posted 3 years ago
“Had to rebook driver to collect which meant using the truly awful online service "the bot" and when I finally managed to chat with a person, they couldn't rearrange collection quickly. All in all an long delay between the trade and the parcels arriving at the warehouse to be processed. At which point, the trade less than halved in value as so many items were "not received" or "not accepted." Unlike other companies, no promo code.... All in all v. disappointing... Won't be rushing to use again.”
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Posted 3 years ago
“The whole process of selling books we no longer want was made very easy.”
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Posted 3 years ago
“Parcel picked up on time, shipment accepted but almost 2 weeks later have still not received my cheque yet!”
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Posted 3 years ago
“No problem with Ziffit trouble with sod not turning up on day booked and always expecting more parcels than stated”
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Posted 3 years ago
“This is a very easy service to use. I packed a box full of books and booked a collection. It really couldn't be simpler. The box was collected on time, on the day I had chosen, and it wasn't long before I received an email to let me know the money owed had been paid in to my account. I would highly recommend Ziffit”
Helpful Report
Posted 3 years ago
“Sending items off by the In Post service was easy, although all the lockers were full the first time tried to drop off so I had to make the trip twice. So not always as convenient as Ziffit seem to think. It seemed to take ages for my items to get there, over a week, that was a bit annoying. Prices offered by Ziffit much lower than implied on TV advertising, around 30 to 50p per item. At these prices, I struggled to make the minimum £5 or 10 item requirement. Once there the item i had the best price for was rejected because it didn't have the outer cardboard cover of the DVD, the one that goes over the jewel case. Although Ziffit states in it's Ts and Cs that this is a condition of sale, I had forgotten it had a cardboard cover originally and otherwise the DVD in perfect condition, only watched once. So I think they could make some allowance for this, surely it could still be sold on. I have some DVDs that are still in their original shrink wrap, never even opened but Ziffit offer you no more for these and don't even seem to differentiate between new and used. Again,this is annoying. Will consider donating items to local charity shop instead in future as this may make me feel better then paltry recompense offered by Ziffit.”
Helpful Report
Posted 3 years ago
“We are getting sick and tired of the promises made by your carrier DPD, Your business is only as good as the partners you choose, It matters not how your goods are priced if they are sat around for days, I have never heard so many excuses as we get from DPD, Michael bamford”
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Posted 3 years ago
“Have used a few times now.Always quick payment and prices offered good compared to other sites.The In-Post service is great!”
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Posted 3 years ago
Ziffit is rated 4.0 based on 1,621 reviews