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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
Very prompt service, and convenient to drop boxes off at Collect + points. Sometimes books are not accepted and the reason is stated as “rejected”, but it would be good to know a bit more info as to why for future reference and I do not send anything of too poor quality. Otherwise, a really good service and I wouldn’t hesitate to recommend.
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Had a bit of a problem to start with with logging in, which was probably might fault! Takes time to find books or CDs that are acceptable but having said that it has helped me to clear up - will continue to use them and continue clearing up
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Good systems to scan books and get a price Transaction overall easy Would be helpful if easier to stop and download courier labels One of our first sales was due to be picked up by courier at home. Sadly this meant staying in all day for 2 days. Would prefer to have drop off choices or a narrow appointment time for courier pick up For now I prefer drop off options, but on that occasion not allowed Rest processes for our sales went smoothly
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Easy to use the site Able to keep coming back with the odd book before sealing the deal Shop nearby for delivery Better offers than other site !
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Easy to use website, convenient drop off points and home collection for heavier boxes. Prompt payment for books.
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Really easy to use and very quick service, although they did not want many of the books I had to offer. Only disappointment was I did not know why one of my books was rejected, it would be helpful if they could make a comment.
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Very good. I managed to get a good price for books and DVDs I did not want. Money transfer was quick. Mike
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Posted 4 years ago
Hi, thanks for your review. Ziffit.com
Posted 4 years ago
It was useful to sell some CDs/DVDs that I no longer wanted but surprised that so many were refused plus, one that was accepted, was THEN refused and there was no return.
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Easy to use without app. Efficient system and paid promptly. Pickup excellent. Time consuming, with all entering online then packing. Moneywise you get a very small fraction of what you spent originally, or what the books are sold on for. However if you need the money it beats other disposal methods.
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Customer service is excellent. Prices are good and collect from door or dropping off to a local pickup is excellent. Using the site on my computer, the Trade doesn’t save and it used to.
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Posted 4 years ago
Hello, Thanks for your review. There is a blue save for later button above the green complete trade button on the website. Thanks, Ziffit.com
Posted 4 years ago
Over 50 trades, 49 were brilliant to acceptable it all depends on your grading of the books. Good enough to keep on trading. However, one trade the books were picked up by the wrong courier and there seems to be no way of settling the blame. All 3 boxes clearly marked as to address and courier. Am £70 out of pocket and as the courier did not leave a receipt it seems I can do nothing more. If you want to trade with them please be aware.
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Posted 4 years ago
Hello, thank you for your review. We always do our best to locate incorrectly collected parcels should they occur, however, we do ask all customers to ensure they only hand over Ziffit parcels for collection for our courier to avoid a lengthy process of locating the misdelivered parcel and ensuring it goes back to DPD to be forwarded on or redelivered back to the customer. Thanks, Ziffit.com
Posted 4 years ago
Good working app, good email and follow up, good service, reliable pickup cash to my charity received as promised..
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Posted 4 years ago
Hello, thanks for your review. Ziffit.com
Posted 4 years ago
Due to downsizing I have sold a very large number of CDs and books recently. Amounts offered by Ziffit are low but in line with the opposition. However Ziffit offers the occasional high price for an item then states it didn't arrive or was water-damaged or mouldy so was thrown out. I am still wating to hear after three weeks about one particular rejection that they said they would follow up and report on. I never send anything in poor condition and I have not known their competitors reject a single item. That said I would still chance using them if they were offering a much higher amount than the competition.
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Posted 4 years ago
Hello, thanks for your feedback, we will pass it on to the relevant teams. Thanks, Ziffit.com
Posted 4 years ago
I have been absolutely happy with Ziffit's level of service. They are very professional and do what they say they will do.
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Posted 4 years ago
Hello, Thanks for your review. Thanks, Ziffit.com
Posted 4 years ago
Ziffit is generally very good. DPD is excellent. Left in porch, they always collect efficiently and are very polite when I see them. My one slight gripe is the idea that things are 'timed out' after a few days. This means I now always have to delete and reinstate an item when I am about to send to make sure the item is still saleable. A bit of a pain. Ziffit should make it clear how many days the offer will stand. After all some of these items are pretty low price anyway.
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Posted 4 years ago
Hello, thank you for your feedback, we will pass this onto relevant teams. Thanks, Ziffit.com
Posted 4 years ago
Use Ziffit regularly - if I’ve had a problem they have sorted it out but everything goes smoothly most times. The only thing I don’t like is deleting items from the basket has to be done 1 item at a time which takes a while - and that it doesn’t allow you to trade a book if you’ve traded it in the past - even if they want it which is weird.
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Posted 4 years ago
Hello, Thank you for sharing your feedback with us. :) It's really appreciated and we will pass this onto our development team to look into what we can do for the future. Thanks, Ziffit.com
Posted 4 years ago
Had a small problem with a collection from DOD which was quickly resolved by the Ziffit team. I always receive a good price for my trades and payment is quick. I recommend to friends and family if they need to sell books, cd’s and DVD’s. Good service.
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Posted 4 years ago
Hi thanks for your review :) Ziffit.com
Posted 4 years ago
I love Ziffit system. I had a large quantity of DVD’s, Books and CD’s that I no longer wanted to it was great to be able to scan them via the App and create an inventory for sale. The initial collection of my goods failed, but I rescheduled with Ziffit via the App and collection was completed the second time around. I received payment promptly afterwards. While I got low prices for my individual items, they added up and so it was a worthwhile endeavour to sell my no longer wanted items. A few items were rejected, but I had no issue as those items did have signs of wear and tear. I’m doing 2 other trades with Ziffit now and they’re smaller, so I’ll be printing shipping labels and using Parcel Motel to drop them off. It’s great that Ziffit take on the cost of collection - though again this is reflected in the low prices they offer for items. Overall, a very good and satisfying service with good customer support. Thanks :)
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Posted 4 years ago
Hello, Thanks for sharing your experience with us. We greatly appreciate it! Thanks, Ziffit.com
Posted 4 years ago
I think Ziffit are a great company to send your old cds, dvds and books too. They offer a high value for cds much better than other companies. Customer service are really friendly and reply back to you quickly if you have any questions or concerns. Their delivery service was brilliant and arrived on time and my money arrived in my account a few days after. My only slight criticism was as I had two boxes to send, the delivery man said they may end up in different locations, which had me worried, but everything went fine. I definitely recommend using Ziffit and I will continue to in the near future
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Posted 4 years ago
Hi David, Thanks for your review! We are pleased that you were happy with our service. We look forward to seeing you again soon :) Thanks, Ziffit.com
Posted 4 years ago
Had to post the books myself which is annoying as books are heavy and waited over a week for payment
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Posted 6 years ago
Hello, thank you for your review. We are unsure what you mean by posting the books yourself. We offer a free Courier and Drop off service to all customers. Many thanks, Ziffit.com
Posted 4 years ago
Ziffit is rated 4.0 based on 1,616 reviews