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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
pretty quick service
Helpful Report
Posted 3 years ago
Thanks for your review!
Posted 3 years ago
It was easy to scan the ISBNs and trade in books. About half of the books I wanted to send were not accepted so they went to the charity shop. It was easy to send and money was sent back quickly.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
This is a very useful service if one is clearing and de-cluttering. The collection and payment system is reliable. The challenge is getting the algorithm to accept the ISBN numbers to complete a trade. It is also a pity Ziffit can't accept older books. It will be good if they can revive the payments going to a charity donation.
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Posted 3 years ago
Thanks for your review, we are working on the charity donations so hopefully, we can find a solution soon!
Posted 3 years ago
I think I have already submitted a report
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Posted 3 years ago
Easy process to use, and prompt payment with a choice of options. Accessible customer service if problems occur. Happy with the service and hope to keep coming back.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Always been happy with our dealings with Ziffit. The last time we sent books though, the amount was reduced quite a bit, and this is the first time in many transactions that this has happened. How did those items get accepted on our list and then were not acceptable when they were checked? We could have sold on those items separately or given them to get charity money if they were returned. Were they just dumped?
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
Happy with the process there was an issue but they rectified it to my satisfaction. Would use them again.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Good company to deal with. Prompt payers. Tends to accept more book titles than some other companies. One minor gripe: I don't like the couriers that they use (DPD)
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
You are better value than Music Magpie, but you both use the same list with the same mistakes in it: Wrong names, some dvds identified as print cartridges, some booksautomatically rejected however pricey they were originally and you both limit yourselves by rejecting too many items, and do not update your lists sufficiently and both reject any region 'o' dvds. You could do better.
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Posted 3 years ago
Thanks for your review, we will pass your points onto our developers for them to review. Thanks, Ziffit.com
Posted 3 years ago
Good customer service support
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
A good way to to recycle unwanted DVDs.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Quick,efficient service. My only criticism is that I wish could get a check for my transaction, but this a minor issue.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
I had no problems even though I do not have a phone suitable for the app. It did take a bit longer to input barcodes, but straightforward. Monies sent quickly and all books that were accepted on the system were retained.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Made me a little money
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
I believe in recycling and reuse, so have begun using Ziffit to pass on books, CDs and DVDs I no longer want and also some unsold donations from a charity shop where I volunteer. The process is streamlined and efficient, but I would not use it for financial reasons as the vast majority of items I check are rejected and the money paid is really just pennies.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Easy to use, free postage.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
This is my third time trading with Ziffit. The first two times went very smoothly, but unfortunately this time the courier didn’t turn up on the scheduled date. I had to reschedule for 5 days later, and by the time my books arrived, the offer had expired for a few of them so I didn’t get paid for those. It was frustrating since it wasn’t my fault the courier didn’t turn up, but this didn’t seem to be taken into account.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Ziffit has improved over the last six months. Gone are the days when Ziffit would let you add books to sell to your cart, then tell you "we changed our mind on accepting some of your books" without telling you which ones! I would give five stars... but Ziffit still makes you type in your ISBN numbers one at a time.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Really straightforward and everything went smoothly. Money paid promptly. Would use again
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Really easy to use, I've had some problems with the courier not collecting the books but Ziffit always respond very promptly and rearrange the collection.
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
Ziffit is rated 4.0 based on 1,616 reviews