Name: Ziffit
Rating: 4.03

“we have a big issue with driver not turning up in the last 3 weeks i had to report this 4 times very annoying on our work load.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Why is it that every time I Close a trade I receive a message with an improved offer/bonus. Most disappointing and does nothing to convince me that Ziffit is the leader in this field.”

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Posted 1 year ago

Hello, The promotions on offer are completely random as to when they are sent out - feel free to cancel your trade and you can apply to offer should you wish. Thanks, Ziffit

Posted 1 year ago

“All good except they don't seem to take enough of the books, dvds and CDs I have”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“I was quite disappointed at the amount of stuff they didn't take. I think some of the prices were a bit low. The courier service was very good and arrived on time. However, since my parcel went I have heard nothing from them and have not received any money. The scanner also was sometimes difficult to use.”

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Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“The courier collection is excellent. But sometimes I’m not satisfied that the books I know I sent are listed as not received or damaged.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“No problem with Ziffit. But have had lots of issues with courier not collecting parcels!”

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Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“My parcel was not collected ?”

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Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Usually accept the first three books but not many after that. My nearest collection point is now 5 miles away.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“many of my items cannot be traded, i have 7 items in my basket but will not allow me to save trade and i cannot add anything else”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Tried selling about 100 books and you only accepted 10 and your site keeps crashing every time I try and trade, I have to delete the app EVERY time and reinstall so frustrating and then I have to start all over again”

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Posted 1 year ago

That doesn't sound right. Pleas email support@ziffit.com with as much information as possible and the team can look inbto this further. Thanks, Ziffit.com

Posted 1 year ago

“Customer service first class. Money offered for some books far too low”

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Posted 1 year ago

Thanks for your review!

Posted 1 year ago

“The app is not the best in the world, has fits and jumps from the scanning screen to another! most annoying. Items that were in the box when sent are not there when they check the box! When generating the items to be sent, some items are rejected, but no mention of which items are rejected! They need to up their game to be the best. Other than the above, a good company to deal with”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“The process is simple, arrangements for collection & pick up very good, payment fairly swift. Do not expect to get paid for all you send, there seems to be a significant number of books that are "not received" even though you know they where in the box. If the boxes I sent this week have the same problem will probably not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Not that good on Accepted Items seams most expensive item rejected again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Was always good but last 18 months prices for good quality books has halved.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com

Posted 1 year ago

“Very efficient and pick up was excellent. My only criticism is that Ziffit rejected books on check out that they said i had sold before. Not true. I may have scanned them before but I only ever have owned one copy. Disappointing for this reason alone.”

Helpful Report

Posted 1 year ago

Thanks for your review, we will pass this on to the team for review. Thanks, Ziffit.com

Posted 1 year ago

“This was a poorer experience than usual. The offers on the books I was selling were much lower than in the past. Disappointing. The pick up was also sub standard. arranged for a day when i already had to be at home; and told the pick up was between 9:13 and 10:13. I think they came early and I missed them. And they made little effort to get my attention. .Had to get a new date and waste more time waiting for the pick up.”

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Posted 1 year ago

Thanks for your review!

Posted 1 year ago

“Ziffit are ok but DPD often don’t turn up to collect parcels on the arranged day”

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Posted 1 year ago

Thanks for your review!

Posted 1 year ago

“As trade offers are so low, it is difficult to reach minimum. Is it worth the effort?”

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Posted 1 year ago

Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com

Posted 1 year ago

“The app is good, the range of items taken is good, the payment is quick …… However, ziffit is majorly let down by the couriers and collect plus (locally 2 out of 3 shops listed as collect plus stores aren’t).”

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Posted 1 year ago

Thanks for your review :)

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

Ziffit Reviews