Ziffit Reviews

4.0 Rating 1,593 Reviews
74 %
of reviewers recommend Ziffit
4.0
Based on 1,593 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 1 star review on 7th December 2022
Sean Terry
Anonymous
Anonymous  // 01/01/2019
I have sent three lots of books. I only received money for two.
Helpful Report
Posted 2 years ago
Hi, please email support@ziffit.com with your trade number and the team will be able to help. Thanks, Ziffit.com
Posted 2 years ago
Very efficient Collected from the house Received money promptly However only a took about a third of my books and got
Helpful Report
Posted 2 years ago
Thanks for your review
Posted 2 years ago
Would of liked more of my items to of been accepted but other than that very happy
Helpful Report
Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Unfortunately let down by the DPD courier collection. On two occasions the promised collection failed and I was annoyed by the explanations from DPD that the parcel wasn't ready (it was and they didn't call) and that there was no parcel to collect. It worked well on the third collection by a different DPD courier. I have used Ziffit once before and it worked well.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
It was just okay. They said they never got one of the books I sent them.
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Process was easy, but I never got paid. So that part I didn't like.
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Posted 2 years ago
Hello, please reach out to support@ziffit.com with your order number and our team can look into this further for you. Thanks, Ziffit.com
Posted 2 years ago
Customer service is good. Process is easy and so is delivery. My only issue is the price, for reasonable new books I barely get a £1.00 or something back. I wish there was more value otherwise its better to keep the book and reread over the years.
Helpful Report
Posted 2 years ago
Thanks for your review!
Posted 2 years ago
I like the ability save/email lists of items for trade, and I like the overall service the company provides. I wasn't too thrilled with the way my most recent batch was handled. The books I sent were in good condition, some in pristine/brand-new condition, but were rejected for having missing covers. The notification stated the books would be "disposed of." It was really wasteful to dispose books in great condition, and I would have preferred to go through another service that would have actually made use of them. Because the books were in great condition, yet Zifft was reporting them to be in unreadable condition, I wondered if maybe somehow they were severely damaged in transit. If this was the case, I wanted to know so I could take measures to avoid this in the future. I was told the issue would be investigated but no one ever got back to me.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Disappointed with last trade only received $14 for a $54 quote. Sold before to Ziffit and never had more than a couple dollars rejected.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Very poor value for books and turned down a book saying wrong ISBN but I would have used ISBN shown so not sure why rejected. Unable to take parcel to depot, made to wait in for collection which was a nuisance.
Helpful Report
Posted 2 years ago
Hello, thanks for your review. The prices offered for books are offers based on the current trends in the market and they are simply offers. With regards to the collection. Our limit has been set to 5kgs, so any trade over 5kgs will be given courier as the option to send the trade, both are also free. Thanks, Ziffit.com
Posted 2 years ago
Although easy to use and one of the best prices Ziffit customer services now leave a lot to be desired. Before the pandemic a quick phone call sorted any problems quickly and easily. I am sorry to say that now I can only use email things just go round and round, I have been repeatedly told I haven't sent a book when I know I have. I am told different things by different people which helps no-one!
Helpful Report
Posted 2 years ago
Hello, thanks for your review, we will pass your comments onto our customer service team for review. Thanks, Ziffit.com
Posted 2 years ago
A bit disappointed with the deal. I thought that two of the books were in good condition
Helpful Report
Posted 2 years ago
Hello, we are sorry to hear this, please email support@ziffit.com and quote REVIEWS in the subject line and we can look into this further for you. Thanks, Ziffit.com
Posted 2 years ago
Ok, I mean it went smooth was offered more than other buyback sites, but 2 of my nearly new books I sent in were apparently overlooked and unaccounted for. This is not the first time either. Usually in about 15 books they always lose 2.
Helpful Report
Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Took ages typing in lots of books only for 90% to be rejected. Finally reached the £5 minimum only to then get £3.87. One book was 35 years old and was rejected because the pages had yellowed!... REALLY after 35 years! (they knew the age by the bar code) Still in good condition. But another they just said something random and didnt pay. Not worth the time to do......Real shame as I read loads & wanted new homes for my books
Helpful Report
Posted 2 years ago
Thanks for your review! Please email support@ziffit.com and the team will be able to look into this further. Thaks, Ziffit.
Posted 2 years ago
You won't accept far more than you accept and you use the same inaccurate database as Music Magpie use which wrongly describes some dvds as printer cartridges and wrongly labels the same dvds as others. You need to check the database more for inaccuracies. The more positive thing is sometimes you offer more than the opposition for the same item. But generally you pay peanuts along with the competition. One day there will be someone which offers sensible amounts and accepts anything!
Helpful Report
Posted 2 years ago
I was happy with the first two shipments but was disappointed by how long it took me to get together the third one. So many of my titles were rejected.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
I would echo a previous review. An efficient service, but price for virtually new hardback was way too low.
Helpful Report
Posted 2 years ago
Hello, thanks for your review. Ziffit.com
Posted 2 years ago
A very efficient service, but the prices offered are so low, even for hardbacks in excellent condition.
Helpful Report
Posted 2 years ago
Hello, thanks for your review. Ziffit.com
Posted 2 years ago
You make more offers than other similar sites. Disappointing though that there are no weekend offers or discount codes. You're making enough money out of our books - it's time you gave something back!
Helpful Report
Posted 3 years ago
Hello, thanks for your review. We will pass your comments onto the marketing team regarding promotional codes. Ziffit.com
Posted 3 years ago
On the whole I am happy with the service.
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Posted 3 years ago
Hello, thanks for your review Ziffit.com
Posted 3 years ago
Ziffit is rated 4.0 based on 1,593 reviews