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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“Excellent service, next day pick up by dpd drivers who are always very polite and courteous. Easy service to use”
Helpful Report
Posted 3 years ago
Thanks for your review!
Posted 3 years ago
“Accepting books for resale is helpful, but the inpost system was clunky and I didnt get my promised extra £5”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“Parcels are received, handled and processed within a few days, and usually pay out the expected amount promptly - thank you. I feel pleased to know that my long-cherished items will have a valued 'second life' with someone else.”
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Posted 3 years ago
Thanks for your review!
Posted 3 years ago
“Claimed 2 items missing. NO WAY After sending another email agreed to credit items. It makes you wonder about the dirty or water damage/torn items you claim and reject.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“Used to be a very good company to deal with but has gone seriously down hill recently. Books are being marked as not included in trades when they have been and this is happening far too often to be a one off. I am getting fed up of cantacting them to sort it out.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“Easy to do”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“So quick and easy to use the app. I haven't had any issues with the process.”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Good service and payment arrived when expected. Next trade still waiting to be paid but you usually do well.”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Good prices ,service no problems”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“driver did not turn up and i'm getting no help from Ziffit with a new pick up date- very disappointing on this occasion....”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“I'm by no means a confident user of technology, but the whole procedure was very easy and straightforward, including InPost to send my parcel.”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Ziffit is easy to use, with a quick turnaround that ensures they send you your payment usually within a week. Though it is a little mysterious how the books they reject are often the same ones they offered you the most for originally. Sometimes books you knew were in great condition get rejected.”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Quick and easy transaction and used the smart pay for delivery. Really good”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Easy , fast transaction, fair prices paid. Collected from the house so didn’t have the hassle of carrying a heavy box to the post office.”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Very easy process with several collection options”
Helpful Report
Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
“Can be good but recently discovered that four trades over a few months had not been received ! Also items can disappear from a trade .”
Helpful Report
Posted 3 years ago
Thanks for your review!
Posted 3 years ago
“Finally completed this trade without problems. I had completed several previous trades and pressed "complete trade" only to be advised that two or three items could then not be accepted. Also multiple items were only being accepted at 10p each and ten items showed a total of only approx £1.30. I followed the ziffit website advice and deleted history and cookies which seems to have worked and allowed this trade to be completed!”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“App is really easy to use and payment is swift. Shame the option of donating to charity seems to have disappeared. However, it never fails to disappoint me how few items will be accepted - only at most about 20% of books I scan are ever accepted, and no DVDs. When they are accepted, it is for just a few pence, so I find the ziffit adverts REALLY disingenuous.”
Helpful Report
Posted 3 years ago
Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com
Posted 3 years ago
“Took ages to process my stuff then reduced my payment claiming that several items were not sent to them which simply wasn’t true”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
“I was informed that the driver would collect on Friday nd no show from the driver , with no explanation. This is not the first time this has happened. I purposely worked from home to ensure that when the guy arrived he would get the parcel. VERY annoying as not the first time this has happened.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
Ziffit is rated 4.0 based on 1,621 reviews