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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
I have been using Ziffit for quite a while. The only downside is sometimes they reject an item and there is no way to claim it back. Recent three trades were slow. Otherwise a great way to trade in the books etc you don't need.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Very happy with the way Ziffit works nearly all the time. There are the odd questionable decisions when items are rejected but overall I can cope with them! The fact that the shipment you create is either collected for free or posted for free is appealing.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Very easy and straightforward. Ziffit accepts books that other sites don't and pays very quickly.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Shipping label came quickly and so did payment
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
I've been trading with Ziffit for awhile generally no issues at all, very happy with their service and payment. My most recent trade was slower on notifications and turnaround than usual prompting a query from me but otherwise all good.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Traded and dropped off collection 9 aug.....16 aug have not even had an acknowledgement, so who knows....sometimes takes a while. I scan everything and some items reject, but as soon as you finalise a trade, if you rescan the rejected items, the first few will be accepted. this is irritating as they can not be added to the first trade and this happens repeatedly. I then need to wait till i get more items accepted to do another trade. There is obviously some kind of algorithm at play. Other than that the service is fine.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Have been trading with Ziffit for quite some time now and 99.9% happy with the service I have received. Started off requesting a cheque until I got to know them but now I always receive a direct payment to my bank account, so much easier.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
The system is excellent. Yes, the prices paid for some items seem low but when you take into account the efficient collecting, processing and payment system, it is SO MUCH easier than selling on Ebay when you have boxes of stuff to dispose of. I see it as a useful first port of call before the charity shop or Freecycle, which gives other people the chance to enjoy the books, cds and dvds that I have finished with as well as generating some useful cash.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
Super easy. Super quick.
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Posted 2 years ago
Thanks for your review :)
Posted 2 years ago
I only do books as found too many dvd rejected. Not many book rejected though. So easy to use. Do wish the price each was slightly higher. Quick payment.
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Very easy to use, and will be even quicker now that I've finally downloaded the app! Accepted most of my books and DVDs, and because they were heavy I opted for the courier pick up this time, rather than taking them to the local drop off store. Courier arrived on time, no hassle. Ziffit kept me informed of progress and paid quickly. Very pleased!
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Excellent service as always Excellent courier service Good prices for books
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Had the email acknowledging receipt of my books and confirming payment had been sent before I had even sent the box. I was still waiting for my box label to arrive in the post..... Doesnt give me much confidence if you dont even know that items have arrived, and checking them for quality??.....mmmm...how if the box isnt even in the building yet???
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Easy process Quick return of parcel and fast payment Thanks
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
courier collection is brilliant - good communication throughout the process
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Very efficient and pick up was excellent. My only criticism is that Ziffit rejected books on check out that they said i had sold before. Not true. I may have scanned them before but I only ever have owned one copy. Disappointing for this reason alone.
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Posted 2 years ago
Thanks for your review, we will pass this on to the team for review. Thanks, Ziffit.com
Posted 2 years ago
I am still waiting payment from April and July trades. I have sent several e-mails and have been told that you are looking into this problem. No luck so far.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Everything worked smoothly. Easy to take to local Collect + Only negative comment - wish you took more books and dvds - a lot rejected!
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Satisfied with the service as the box was collected from my home by a friendly Courier.
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
VERY GOOD SERVICE FROM START TO FINISH WOULD DEFINITELY RECOMMEND
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Posted 2 years ago
Thanks for your review!
Posted 2 years ago
Ziffit is rated 4.0 based on 1,616 reviews