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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“Tried selling about 100 books and you only accepted 10 and your site keeps crashing every time I try and trade, I have to delete the app EVERY time and reinstall so frustrating and then I have to start all over again”
Helpful Report
Posted 4 years ago
That doesn't sound right. Pleas email support@ziffit.com with as much information as possible and the team can look inbto this further. Thanks, Ziffit.com
Posted 4 years ago
“Customer service first class. Money offered for some books far too low”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Great way to get something for books etc you no longer need. Takes about a week to get parcel there and prices finalized. Be prepared to lose the books though- if they don't pass quality control, they won't be returned”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“dropped off at store with no problems.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“It all worked very well . I have noticed that you have become a little bit more picky in your standards .”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“I use Ziffit to sell my books. Excellent website - fast, easy to use, amazing library of book records. Prices sometimes a little lower than other book-buying sites, so I do use others, as I'm raising money for charity - but Ziffit is always fast and fair, plus excellent communication - quick and sensible answers on any queries, which is a rare treat nowadays. Payment always arrives promptly.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“I am actually appalled at the response from Ziffit to the order of books I sent you. You claim that three of the books were water damaged or mouldy? Those books were in very good condition when I shipped them to you, and if there was any damage it would have happened during transportation which was using the courier you provided. So the expensive John Cale book which was in Pristine condition and which you were buying for £6.60 and which you rejected, but somehow can't return to me either? So what are you doing with it, burning it? I hope not! It also states that a couple of books were not included, I believe they were included, they were smaller books but they were packed as well. I thought this was a great service as it was so easy, but I'm really shocked that you claim so many books were damaged and they were not when I sent them and I would like to have seen photographic proof of this, i just dont believe it. I'll do my very best not to use your app again, I would have like these books to go to people that wanted them as they were in good condition, I should have given them to a charity shop perhaps, at least they would not have been wasted. Not impressed at all.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Top service fast payment and collection good prices paid highly recommend”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Great way of recycling books when it works. I had some books accepted by the app but when I came to trade about 10 minutes later 3 were rejected. Luckily I was still above the minimum limits unlike the last trade when the same process meant that all the books could not be sent”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVOEWs along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Excellent company very helpful with advice highly recommend”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Really easy to 'scan' and easy efficient posting procedure.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Was easy to scan items. Parcel collected no problem. Happy”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“I am disappointed that you can’t send shipping label through the post any more”
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Posted 4 years ago
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Posted 4 years ago
“Ziffit are always easy to use, quick to respond and pay fairly for items sent.”
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Posted 4 years ago
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Posted 4 years ago
“A straightforward transaction and prompt payment.”
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Posted 4 years ago
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Posted 4 years ago
“Easy to use, free postage and quick payment.”
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Posted 4 years ago
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Posted 4 years ago
“Too many rejected, unjustly I believe”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“FAILED TO COLLECT PARCELS, AND NOW THAT YOU HAVE COLLECTED THEM, YOU HAVE FAILED TO PAY ME FOR AN ENTIRE BOX OF BOOKS STATING THAT YOU HAVE NOT RECEIVED THEM”
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Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Have used many times now and it's always straightforward and fuss free. Very happy”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“The app is not the best in the world, has fits and jumps from the scanning screen to another! most annoying. Items that were in the box when sent are not there when they check the box! When generating the items to be sent, some items are rejected, but no mention of which items are rejected! They need to up their game to be the best. Other than the above, a good company to deal with”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
Ziffit is rated 4.0 based on 1,621 reviews