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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“Sought to rook me by claiming an item not received. Customer service sought to patronize me, deflecting my complaint with repeated doublespeak. Finally got the money owed from the trade, but if this is the way a company chooses to do business it does not deserve to survive.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEW along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“4 items in my trade were marked by you as 'not received' when I know for a fact that I packed all the items - I double checked everything was there.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEW along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Website is so easy to use. I just parceled up the books, the courier came as arranged (my choice of collection date). The order was processed quickyly, just waiting for my cheque. Expecting it any day now. Would highly recommend.”
Helpful Report
Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“My latest order was processed and payment issued very quickly and all items accepted. I use Ziffit several times a year and am generally happy with their service other than when they claim an item(s) has not been sent when I know for 100% certainty that it was in the box. A lot more DVDs and CDs are refused these days but that's just a sign of the times. For what they accept prices are usually higher than the main competitor.”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“great, easy transaction - Courier came and collected with labels, got payment a few days later and everything as I expected”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“Still awaiting pickup!! Rearranged for this week”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“good to get rid of books, though shame you're so fussy. However you offered us 15% extra, but when we asked for it - there was an excuse and we didn't get it.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“I trade regularly with Ziffit. The courier collects the parcel, and once checked, I am usually paid within the next seven days. I have had a couple of minor issues regarding the courier (DPD) not turning up, but Ziffit have rectified this very quickly. I am happy to continue trading with this reliable company. Thankyou.”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“You have asked for a review about a trade which I still haven’t been paid for!!! When will you be paying?”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Great site easy to use instant prices. Items picked up by courier promptly and money paid in to account speedily.”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“I try to you the discount code that you give me and it did not work. We asked for it later, I would told that it could not be given after the sale was concluded. not a got experience”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“So easy to use the website to agree a trade. Then sending the books is straight forward and costs nothing. Money then came into my bank account very efficiently”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“90%of the time ziffit gives the best prices.”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“You are already asking for a review when I have not yet received acknowledgement or payment for items I sent on 10th June 16.33. Yodel Tracking P6CD7AC. Very disappointed as always had excellent communications on previous trades with Ziffit.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“A good, efficient service. Over 50 trades now but make sure you keep your shipping receipts. I've had two parcels 'not received' but tracking showed they were delivered. Ziffit paid out in both cases.”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“It's my own fault for giving you another chance with trade 6263675 One item you claimed had pages missing but that is obviously a lie as it was still sealed in the original packaging and had never been opened or touched. The other item you lied and claimed had water damage or mould when it did not. It was brand new and also unread and was in pristine condition. You are a disgrace and are clearly seasoned con artists as you have scammed me so many times now.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Gave me Great price on a few of my trade backs”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“Have used CS very helpful email.depending on the hard to find book .Dr collection good give updates on time not used or return first cheque arrived about week just accepted my latest books Sent just waiting for chq had 2 only rejected”
Helpful Report
Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“Your courier DPD collected the wrong parcel. Took our Evri parcel destined for our eBay customer. Still waiting for Ziffit to return our parcel and collect the Ziffit trade parcel. Alternatively a refund of £45 for our parcel”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Told to cancel order and re enter order to get 5.00 voucher only trouble was on doing this 5 to 6 Items were then NOT wanted so did not gain much”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
Ziffit is rated 4.0 based on 1,621 reviews