Ziffit Reviews

4.0 Rating 1,594 Reviews
74 %
of reviewers recommend Ziffit
4.0
Based on 1,594 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 1 star review on 7th December 2022
Sean Terry
Anonymous
Anonymous  // 01/01/2019
Be careful with this company because they rejected most of the cds and dvds I sent and they do not return them stating they destroy them! Not good business practise.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
The amount owed to me (£6.86 - reference 6005919) is still outstanding from 20/03/2022 - despite me reporting this, and you addressing it.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Parcel went by Click & Collect on the same day as sum was agreed on line but Ziffit refused to pay for one item as had "expired". I still have C & C receipt but its not worth trying to find a Ziffit contact to take up the matter - which, doubtless, is what they assume in amending the value down post contract.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Several items were marked as not received though I know they were in the boxes and if not acceptable they were not returned nor was I asked if they should be!!!!
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Do not use Ziffit, the books that they offer you the best prices for they will very conveniently, give you the reason that they they are dirty and are therefore unfortunately rejected. Ziffit then state that they can not be returned to you and your books will be recycled. What is stopping them selling these books on and making a profit at your loss? I will never use Ziffit again a bad experience, avoid.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Got locked out of my account, finally got customer service to open it back up so I could reset my password. Sent the "forgot password" e mail several times and still no answer. To top all of that off, they are asking me to review them and I have not heard anything about my trade or received the money. Talk about putting the cart before the horse! This will be the last time I deal with these people.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Good Morning. On two occasions last week, I arranged for a box/parcel to be collected. Firstly, on Monday 21st March (Trade ID: 5999438) and when the parcel was NOT collected on that day, I re-arranged for the parcel to be collected on Friday, 25th March (Trade ID: 5384753) but the parcel was still NOT collected on that day either. On both occasions, I received emails and text messages informing me that DPD would collect though. This is only the second time that I have arranged for a box/parcel to be collected. As I'd had a medical appointment (and therefore booked a days annual leave) I just happened to be at home on the afternoon of Tuesday, 1st March, when that parcel WAS collected (Trade ID: 5924585) but I work "normal" office hours Monday to Friday and so when the parcel was not collected last Monday on 21st March, I suspected it might be because I wasn't at home, even though the parcel was clearly visible in my unlocked front porch. For the second opportunity to collect last Friday therefore, I once again left the parcel clearly visible in the unlocked front porch and even attached a printed note on the top of the box stating the new Trade ID No. of 5384753 and which also stated "FRIDAY 25/03/22 I'M NOT AT HOME RIGHT NOW BUT PLEASE COLLECT/TAKE BOX. THANK YOU." You will not be surprised to learn that I was very disappointed therefore to find the box still in my front porch when I returned home from work last Friday at about 5pm. If the issue regarding non-collection is because I'm not normally at home during normal working hours from Monday to Friday, then if you don't collect at weekends, I don't think my parcel will ever be collected and I won't be able to use your services ever again. Would you be able to advise/clarify in this respect therefore? Thanks very much. I look forward to hearing from you in this regard in due course.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Ripped off. And they don’t even respond to emails. First few trades they said some were “damaged.” Last trade they claimed several were not included although we took pictures of what went into the shipment. Be careful.
Helpful Report
Posted 2 years ago
Hello, We are sorry to hear this, please can you email us with your trade number and we can look into this further for you. The email address is support@ziffit.com. Thanks, Ziffit
Posted 2 years ago
Terrible. Very very terrible. I don’t know how many emails. I still have not got paid for a Ltl shipment and I tried a single box. Absolutely terrible. I’m just going to do sell back your book.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Failure to arrange collection resulting in a wasted day spent awaiting the courier. No excuse
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Had password problems then logging in problems then app problems. Looks like I may have 2 separate accounts now.
Helpful Report
Posted 2 years ago
Hello, we are sorry to hear this, please email support@ziffit.com and quote REVIEWS in the subject line and we can look into this further for you. Thanks, Ziffit.com
Posted 2 years ago
Over the last 2 years, I have had a mass DVD clearout and out of all the DVDs which have been sent to them, around 50 to 60% have been rejected with no explanation at all...I'm now looking to see there is an ombudsman or financial body which can hold them to account but this is totally unacceptable, unfair and they don't even have the decency to send the rejected items back...this is damn insulting and I will not be sending anymore DVDs to them from now!!
Helpful Report
Posted 2 years ago
Hello, I have looked into your most recent trades and can see that: 5260745 - 6 items rejected - 3 items for parts missing or damaged, 3 for cover missing or damaged 4726459 - 4 items rejected - 3 for disc damage, 1 for missing parts or damaged. 4172308 - 1 items expired - that means it did not arrive with us. 3983929 - 1 items rejected - Disc Damage 3860556 - 8 items rejected - 1 expired, 4 items parts missing or damaged, 1 item disc damage, 1 item water damaged and 1 item not an original disc. These reasons would all have been made clear in your account and in the confirmation emails we would have sent when payment was sent to you. All items are checked against the condition guides on our website and are recycled responsibly as per our terms and conditions. Thanks, Ziffit.com
Posted 2 years ago
I sent them 21 books in EXCELLENT condition.. I even have photos. guess what? they rejected 19 of them and NO explanation provided? this is so sketchy.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Avoid! Complete scam! Sent a box of items to Ziffit, some of which were brand new DVDs not even opened. They rejected over half the items saying they were damaged. The items were perfect when they left me and had never even been used. No explanation was given to me as to how the items were damaged when in the possession of Ziffit and they have decided to ‘dispose’ of them so conveniently there is no evidence to support their reasons for rejection.
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Posted 2 years ago
47p for a new book. I do t think so sooner give it away. 😡😡😡
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Posted 2 years ago
Sent 2 books in with them claiming there was missing items on one of the books therefore they are not paying out. The book was in brand new condition and the packet in the back had not been opened. I asked what specifically was missing and they can not say. I would not trust the service again.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
They marked 8 cd's as 'Expired",which means that I will not get paid for them,in trade no 5050219.Most of these were as new,bought new from Amazon,not liked, so sold to Ziffit.Feel as if I have been cheated out of these,my wife and I both counted and checked them into the parcel before despatch,so I know for sure that they were in the parcel.I have been a customer of Ziffit for years,both as a buyer and seller,but will never use them again.What they made out of those items,they will lose many times over,as I will never use them again.Totally dishonest!!
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Never received money for the books I sent in.
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
They give you a about a third of what they promise they will pay for your goods. Very dishonest.
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Posted 2 years ago
Terrible - don't use. I spent several hours scanning hundreds of items and entering ISBN numbers and then saved the trade because I wanted to add more items later. When I wanted to complete the trade two days later my saved trade had disappeared. I was not notified by the app that my saved trade would not be saved for more than a few hours and customer service were unable to help. I'm not spending hours on scanning items again and will donate the items to charity instead.
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Posted 2 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWs along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 2 years ago
Ziffit is rated 4.0 based on 1,594 reviews